Velas Vallarta

Recent Reviews: 5260

• User:Journey525121

  Trip type: Family

  Perfect for families

  29 May 2026

  Vellas Vallarta is a perfect resort for families. I attended with three generations and we all enjoyed it. We selected this resort because it was a short drive from the airport, had family-friendly activities and was a relatively small property as compared to some other all-inclusives. We found all those qualities helpful when traveling with small children. There were mainly couples of all ages at the resort, far more than families with young children like ours. The resort is meticulously clean and maintained with lush vegetation and a couple of iguanas and peacocks in residence. There were plenty of shaded areas at the pools. The grandkids enjoyed the kids-club activities which gave them something to do when they needed a break from the sun and water.The staff are exceptional. Without exception they were friendly and helpful. The service was really top-notch.There are activities and entertainment provided throughout the day and evening. If you want a large raucous party scene or a sprawling property with lots of restaurants etc. this will not be a good fit. If you are a foodie you may be disappointed.It’s easy to uber or taxi around to see the surrounding areas. We enjoyed a snorkeling excursion as well as exploring the town on our own. We were so pleased we will likely make this a yearly family event. Luis Angarita, Director General at Velas Vallarta, responded to this review Mrs. Diane, allow me to extend my sincere appreciation for your thoughtful feedback regarding your recent stay at Velas Vallarta.We’re honored to learn that your visit with your family was experienced in a manner that allowed for comfort, ease, and a pleasant sense of togetherness. Receiving guests who travel across generations is a privilege for us, and it remains a constant priority to ensure that every stay is met with attentive care and a refined sense of hospitality.I’m particularly grateful for your recognition of our team. Such observations carry significant value, as they reflect the consistency and dedication with which our team endeavors to uphold the standards of service that define our resort. Your kind words will be shared with them accordingly.It is also gratifying to know that the environment and location of the property contributed positively to your overall experience in the destination, facilitating a seamless and enjoyable stay.We would consider it an honor to have the opportunity to welcome you back to Velas Vallarta in the future.With my best regards, LUIS ANGARITADIRECTOR GENERALVELAS VALLARTA

  Read more

• User:Tikagirl

  Trip type: Solo travel

  My Yearly Review

  21 May 2026

  Since I go every year....because this is best resort in PV...my complaints are only to hopefully have these issues resolved. My trips are usually in the early part of May as I like to go when it is low census. Some of the amenities are reduced & rightly so. The food on the whole is outstanding. Although, PLEASE DO NOT SEND ME OFF TO THE AIRPORT WITH THE DRY, TASTELESS COOKIES! Not the last thing I want to remember about my stay. Everything is kept spotless & thank goodness they've gone to electric garden machinery as the horrible noisy previous ones were unbearable around the pool. And, ladies, bring your hair conditioner! Only shampoo is provided. My hair was like straw after a week. Now, most hotels provide shampoo with conditioner if they don't provide a separate bottle of conditioner...not here!Most 5 star hotels provide 2 firm pillows & 2 soft pillows. These king size pillows are the 'new' look great.... but totally uncomfortable. I recently spent 2 weeks in NZ. Only 2 of the 10 places we stayed had hard & SOFT pillows. So I'm assuming this is the new norm. Perhaps people have never slept on a comfortable pillow...or they bring their own? I certainly don't want to have to pack my own pillow but after a week of torture this may go on my packing list....ugh! Staff is warm & friendly...always. If you order from the pool remember you can get something off Andre's lunch menu...not just the poolside menu. Highly recommended. I also had a fabulous Vitamin C facial. I would like to be informed as we go along: this is the cleanser, now I'm applying...'put in product', now I'm using this machine, etc. While the face mask was on you get a fabulous food massage & then they wrap your feet in hot towels. Then you get a scalp massage & and hand & arm massage, Worth every peso! Luis Angarita, Director General at Velas Vallarta, responded to this review Thank you for taking the time to share your thoughts and for your continued loyalty over the years. It is truly rewarding to know that Velas Vallarta remains a place you continue to return to and hold in such high regard.What I truly value in your message is not only your ongoing visits, but the fact that your overall experience remains consistently positive. That consistency is never accidental; it reflects the daily commitment of our team to caring for the details that matter most to our guests.I also appreciate your candid comments, as they give us the opportunity to clarify and, when appropriate, further refine how we communicate and personalize our services. We would like to kindly mention that we do offer a selection of pillow options available upon request, as well as a range of amenities, including hair conditioner. Our team is always genuinely happy to assist in tailoring comfort to each of your preferences, and we would be pleased to take care of these details for you during your next visit.Most of all, I’m grateful for your recognition of our team’s warmth and hospitality. That human connection remains at the heart of what we aim to deliver every day.Thank you once again for your trust. Your home in Puerto Vallarta will always be ready to welcome you back.Warmest regards,LUIS ANGARITADIRECTOR GENERAL VELAS VALLARTA

  Read more

• User:steve m

  Trip type: Couples

  Home away from home

  04 May 2026

  We have been coming to fellow Vallarta for at least 10 years. It’s hard to put everything in just a few words. We have made many friends over the years. And look forward to going each and every spring. The hotel, staff and pool wait staff our second to none. Luis Angarita, Director General at Velas Vallarta, responded to this review Mr. Steve, I would like to thank you for your loyalty and for allowing us to be part of your lives for the past 10 years. Reading that Velas Vallarta feels like your “home away from home” is truly meaningful to us.One of the most special things about welcoming returning guests year after year is seeing the friendships, traditions, and memories that become part of the Velas Vallarta experience. It is wonderful to know that each spring visit continues to be something you look forward to, and I’m especially grateful for your kind recognition of our team, who work every day to make our guests feel genuinely cared for.Thank you again for your continued trust and affection toward our resort. We hope to welcome you back home very soon to enjoy more memorable experiences together.Warmest regards,LUIS ANGARITADIRECTOR GENERAL VELAS VALLARTA

  Read more

• User:Dtimchishen

  Trip type: Family

  Another Fantastic Vacation!

  03 May 2026

  This year was our 3rd visit to Velas, and it keeps getting better! Management listens to visitor suggestions as we have seen some improvements over from previous visits. Most notably are the brand new pool loungers are chairs. Also the resort was in the process of changing beer brands over to Modelo and Corona. There are a lot of great things we enjoy at Velas. The wifi is excellent throughout the resort. The rooms are clean and the grounds are spectacular. The evening shows are good, we really enjoy the casino/kareokee night. The food at both restaurants is very good, we notice the beef quality was excellent this year. Drinks were always good and very available. The best thing we like about Velas is the service. Employee turnover seems very low as we meet up with the same workers each year. They work extremely hard to please the guests. We know when we come we will be spoiled beyond any other resort we have been to. Some people I would like to acknowledge are:Ivan our pool side pleaser, he always goes above and beyond. Eric also did a great job the few days we sat in his area. All the guys at the pool bar especially Antonio. Our friends at Ribera led by Christina she would visit at breakfast to make sure we were happy. Giovani and Jorge at breakfast always took care of us. Mimosa, coffee and kids drinks always waiting for us. Breakfast is always a favorite. Diego at supper had us covered. These people take pride in their work and it shows. We will can’t wait to be back at Velas! Luis Angarita, Director General at Velas Vallarta, responded to this review Mr. Darcy, thank you so much for taking the time to share your thoughts, and especially for your continued loyalty to Velas Vallarta. It is always a pleasure to welcome you back, and even more rewarding to know that each visit continues to feel special for you.We are very pleased to hear that you have noticed positive changes throughout the resort. Evolving and refining the guest experience is something we take to heart, always with the intention of making every stay more comfortable, seamless, and enjoyable than the last.What I especially appreciate in your message is how many different moments of your stay stood out to you. That consistency across all areas is exactly what we strive for, and it is very meaningful to know it continues to come through in your visits.Most importantly, your kind words about our team are deeply appreciated. They are the heart of Velas Vallarta, and their dedication and care truly make the difference in each guest’s experience. We will make sure your recognition is shared with them; they will be very proud to know they contributed to your stay in such a meaningful way.Your words reinforce the importance of leading with care, respect, and attention to detail. Thank you once again for your trust. We sincerely look forward to welcoming you back again soon for another wonderful stay at your home away from home.With gratitude,LUIS ANGARITADIRECTOR GENERAL VELAS VALLARTA

  Read more

• User:Robbie J

  Trip type: Family

  Just ok

  27 Apr 2026

  It was an ok experience. A little overpriced for what you get. Most of the service is mediocre. Food was ok. Rooms were outdated. The whole place shut down at 10pm, and you couldn’t get food or drinks outside of a very slow room service, and they wanted you in your room. Luis Angarita, Director General at Velas Vallarta, responded to this review Thank you, Mr. Robbie, for taking the time to share your feedback.I was concerned to read your comments, as our goal is to provide a well-rounded and enjoyable all-inclusive experience, and it’s clear we did not meet your expectations during your visit.At Velas Vallarta, we strive to create a relaxed and comfortable atmosphere centered around spacious accommodations, attentive service, and a more laid-back resort experience. Many of our returning guests appreciate this balance; however, I completely understand that the experience may not have aligned with what you were hoping for during your stay. That said, we never want any aspect of our guests’ experience, whether related to service, dining, amenities, or overall value, to feel underwhelming. Your perspective is important, and feedback like yours helps us continue evaluating where we can improve and better align the experience we provide with the expectations of our guests.We appreciate you sharing your thoughts and hope to have the opportunity to deliver a more satisfying stay in the future.Best regards, LUIS ANGARITADIRECTOR GENERAL VELAS VALLARTA

  Read more