Hacienda Jurica by Brisas

Name: Hacienda Jurica by Brisas
Address: Paseo Jurica 700 Fraccionamiento Jurica, Queretaro, mexico
Telephone: +44-204-505-9777
Rating: 3.9

Queretaro, Mexico

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About Hacienda Jurica by Brisas

location

The strategic location of this hotel in the city of Querétaro just 2 hours from Mexico City and 5 minutes from Benito Juárez Industrial Zone allow for quick and easy access to the country's major cities. The nearest shops and nightclubs may be reached by public transport in just 20 minutes.

facility

Guests have a choice of 182 rooms, including 2 junior suites, 4 suites, 40 single rooms and 134 double rooms, located in a 3-storey main building and a 2-storey auxiliary building. Guests are warmly welcomed by English-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, room service (for a fee), an alarm call service, a laundry service and a coin-operated laundry. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service (for a fee). Bicycle storage is also available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. Rooms have a double bed or a king-size bed. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

sport

The freshwater pool complex includes heated outdoor pools and a children's area. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Sun loungers and parasols on the terrace invite guests to relax and unwind. The hotel offers an extensive outdoor sport and leisure programme, which includes cycling/mountain biking and horse riding. For a fee, guests can also enjoy tennis, volleyball, basketball, crazy golf and golf. A wide range of indoor sporting activities are also offered, for example a gym, table tennis, squash and aerobics or, for a fee, billiards and handball. A spa, a sauna and massage treatments are available in the wellness area. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

meals

Various dining options are available, including a breakfast room, a café and a bar. Guests can dine in a non-smoking restaurant with an area for smokers. Bed and breakfast is offered as a catering option. For breakfast (continental), lunch, and dinner, guests serve themselves at the buffet or choose their favourite dishes from the à la carte options (for lunch and dinner). Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Hacienda Jurica by Brisas

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Shops
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Kids Club
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  Playground
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  Pets
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  Ironing services
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  Laundry
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  Parking
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  Smoking rooms
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  Wifi
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  EV Charging Station
Beauty and Spa
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  Massage
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  Spa
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Game Room
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  Library
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  Picnic area
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  Prayer Room
Family and Kids
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  Childcare service
General Services
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
Hygiene
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  Contactless check-in/-out
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Minibar
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  TV
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Table Tennis
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  Gym
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  Billiards/Snooker
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  Golf
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  Tennis
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  Events

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

1087

Very Good

679

Average

451

Poor

182

Terrible

140

Recent Reviews: 2539

User:fireblad
Trip type: Family
Nice but terrible service
16 Sept 2026
The hotel is very nice bit most of the staff are quite unfriendly, front desk staff terrible im a preffered guest platinum they didnt care didnt upgrade or anything, we asked to talk with a manager and he wasnt there and never made the slightest effort to contact usWent layer to ask for information again diferent person and totally unfriendly breakfast at the buffete quite average not worth itWe had dinner and that was pretty good we were amazedIts a pitty the poir leadership and unfriendly staff
User:828timy
Trip type:
Hacienda Jurica
29 Aug 2026
What a delightful experience! Love that this place still looks and feels like a centuries old hacienda. Will definitely return. NOEMI ORTIZ, Other at Hacienda Jurica by Brisas, responded to this review Dear 828timy,Thank you very much for your wonderful review and for sharing your experience with us.We are delighted to know that you enjoyed the unique charm and history of Hacienda Jurica. It is truly rewarding to hear that you had such a pleasant stay.We look forward to welcoming you back very soon for another memorable experience.
User:ixtapaz2022
Trip type:
Queretaro
11 Jul 2026
Great hotel good staff clean historic views ........................................................................ NOEMI ORTIZ, Owner at Hacienda Jurica by Brisas, responded to this review Estimado Ixtapaz2022:Muchas gracias por compartir su experiencia y por elegir Hotel Hacienda Jurica by Brisas durante su visita a Querétaro.Sus comentarios nos motivan a seguir trabajando para brindar experiencias memorables a cada uno de nuestros huéspedes. Esperamos tener el placer de recibirle nuevamente muy pronto.Cordialmente,Lic. Ivonne ÁlvarezGerente General
User:Ernesto N
Trip type: Business
Beautiful property, but not ideal for non-Spanish speakers
05 Mar 2026
The Hacienda is a beautiful place with a lot of potential. The property itself is stunning, and I appreciate that they hire local staff, which supports the community and is something I truly value.However, this location only works well if you speak Spanish. No one on staff speaks English, which is not necessarily a bad thing, but it’s important for international travelers to know. On my trip, I was the only Spanish speaker in my group, and it became difficult because I constantly had to translate on behalf of everyone. While I don’t usually mind helping, it was uncomfortable feeling like I was working for the hotel instead of being a guest.For leisure travelers who speak Spanish, this place can be wonderful. For international business trips or for guests who don’t speak Spanish, it may not be the best fit at this time. Ivonne Álvarez, General Manager at Hacienda Jurica by Brisas, responded to this review Dear Ernesto,Thank you very much for sharing your detailed feedback. We truly appreciate your kind comments about our property and our commitment to the local community.We also value your observations regarding the language experience. We understand how this may have impacted your stay, and we are continuously working on strengthening our team’s English communication skills to better serve our international guests.We hope to have the opportunity to welcome you back and provide you with an even better experience.Sincerely,Lic. Ivonne ÁlvarezGeneral Manager
User:Maria H
Trip type:
Formal Complaint Regarding Front Desk Staff and Intention Not to Return
07 Jan 2026
My family and I recently concluded a week-long stay at your hotel in January. We are repeat guests, having chosen your property multiple times for stays of five days or more, despite the premium pricing, due to the excellent amenities and consistently high quality of staff and service we have experienced previously.However, our most recent visit was severely compromised by the unprofessional and inappropriate conduct of a front desk employee, Bernardo Garcia.When several family members requested to extend their stay—a seemingly simple task—Mr. Garcia displayed visible frustration, extreme rudeness, and arrogance. His inability to efficiently process the extension, which culminated in him forcefully striking the desk and momentarily ignoring us, demonstrated a profound lack of training and customer service competency. His behavior was not merely inefficient; it was openly contemptuous and aggressive.Given this deeply negative interaction, which suggests a severe lapse in customer-facing skills and training, my family and I will not be returning to your hotel. We urge management to investigate this matter immediately, as such conduct is unacceptable in a service position and significantly damages your property’s reputation. NOEMI ORTIZ, Other at Hacienda Jurica by Brisas, responded to this review Dear Maria H.,Thank you for taking the time to share your experience. We sincerely regret that the service you received during your recent stay did not reflect the professionalism, courtesy, and hospitality that characterized your previous visits.We are deeply concerned by the interaction you described at the front desk. Please be assured that your comments have been shared with our management team for immediate review and appropriate follow-up. This type of conduct does not align with the service standards we expect from our team.We truly value the trust you and your family have placed in Hacienda Jurica over the years, and we are very sorry that this experience has led you to reconsider returning. We hope you may allow us the opportunity to regain your confidence in the future.