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Aloft Tulum

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Aloft Tulum

locationTulum, Riviera Maya / Playa del Carmen

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About Aloft TulumAbout Aloft Tulum

Location

This hotel is located in the heart of Tulum.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. Souvenirs can be purchased at the gift shop. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms include a double bed. Guests may securely store their valuables in a safe. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. Other features include a telephone, a flatscreen television and WiFi (no extra charge). A hairdryer and a vanity mirror are available in the bathrooms, which are equipped with a shower. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. The pleasantly heated water of the outdoor pool area guarantees comfortable swimming. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. Refreshing drinks are served at the poolside snack bar. There are many ways to relax or stay active at the hotel, including a gym and billiards. Evening entertainment includes live music.

Meals

Dining facilities include a restaurant, a café and a bar. A fortifying breakfast is served daily. Staff are also happy to provide children's meals.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Aloft Tulum Amenities at Aloft Tulum

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Continental Breakfast

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      Special Diet

  • Sport/Entertainment

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      Billiards/Snooker

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      Children's Pool

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Centre

0 m

Beach

2 km

User Rating & ReviewsUser Rating & Reviews

  • Sleep Qualityrating
  • Locationrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

216

Very Good

26

Average

9

Poor

9

Terrible

11

Recent Reviews: 271

  • User:Travelingandblack

    Trip type:

    Great Service, Lacking Quality

    rating12 Dec 2025

    The service was pretty good and staff was helpful overall. With the rooms being clean, a central location and an actually really good bar and restaurant with a beautiful view of the jungle, that is...

  • User:Norman L

    Trip type:

    Pot Luck

    rating18 Oct 2025

    We were dumped here by American Airlines. After being lied to about the hotel and the transportation we landed in this un ready lodge. I supposed itnis not their fault bit it does say something that...

  • User:jessicacaro

    Trip type: Family

    Rooftop Views!

    rating14 Aug 2025

    Spacious rooms, and amazing pool views. The service from the lobby to the rooftop pool was great, we were served and taken care of my Hippolito who made our stay feel more like home. The hotel...

  • User:F0WNbryant

    Trip type:

    Erick Michel Is the reason we will come back to stay in Aloft in tulum!

    rating30 Jul 2025

    We had the best experience in Tulum!! Thanks to Erick Michel! He went above and beyond to make our stay for my birthday so perfect! Erick Michel helped us throughout our stay every single day. He...

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