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Antera Hotel & Residences

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Antera Hotel & Residences

locationPlaya del Carmen, Riviera Maya / Playa del Carmen

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About Antera Hotel & ResidencesAbout Antera Hotel & Residences

Location

This hotel warmly welcomes guests in Playa del Carmen.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service and a safe. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Most of rooms include a balcony or terrace as a standard feature. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. There is also an ironing set and a trouser press. A telephone, satellite television, a plug adapter and WiFi provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A terrace with sun loungers and parasols is available. There are many ways to relax or stay active at the hotel, including golf, a spa, a sauna, massage treatments and a solarium.

Meals

The hotel includes a restaurant and a bar. A delicious breakfast provides energy for the rest of the day.

Payment

MasterCard is accepted as payment at the hotel.

Amenities at Antera Hotel & Residences Amenities at Antera Hotel & Residences

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Golf

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

97

Very Good

44

Average

14

Poor

8

Terrible

23

Recent Reviews: 186

  • User:Mike A

    Trip type: Family

    Excellent stay in Playa!

    rating09 Jun 2026

    The hotel was in an excellent location just on the outer edge of the downtown area, it had excellent amenities and superior service. The suite was spacious, the private roof top deck was excellent and the rooftop pool was a relaxing place to wind down at the end of the day. Highly recommend this location. We will be back.

  • User:Robert D

    Trip type: Family

    Excellent hotel with a great location!

    rating29 Apr 2026

    Excellent location with clean rooms and friendly staff that made our stay a great one! Gestor de Experiencia, Guest Services / Front Office at Antera Hotel & Residences, responded to this review Dear Robert, thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our excellent location, clean rooms, and the friendliness of our staff. We look forward to welcoming you back in the future. Warms regards, Antera Team

  • User:Kevin V

    Trip type: Family

    Perfect place to stay

    rating11 Feb 2026

    Excellent experience staying here. Great place great price. Gestor de Experiencia, Guest Services / Front Office at Antera Hotel & Residences, responded to this review Dear Kevin, thank you for your kind words regardin your stay. We are delighted to hear that you had an excellent experience and found our place to be reat at a good price. We look forward to welcoming you back in the future. Warms regards, Antera Tem

  • User:Stormin79

    Trip type: Couples

    The Antera is a great place to stay.

    rating01 Feb 2026

    Everything was great, from the staff to the location and the room was very nice and comfortable, definitely plan on staying there again. Gestor de Experiencia, Guest Services / Front Office at Antera Hotel & Residences, responded to this review Dear Stormin, thank you for your wonderful feedbac. We are delighted to hear that you enjoyed your stay, from our staff to the comfort of your room. W look forward to welcoming you back in the future. Warms regards, Antera Team

  • User:Ligeia P

    Trip type: Friends getaway

    Avoid

    rating30 Jan 2026

    Avoid. No sleep possible. Hotel management doesn't care, just provide standard empty answers with "apologies", taking no responsibility and no action. Clear enough that after the hotel got the money, noone cares about solving guests' issues. The noise is being reported many times for a long time, and nothing is done. This is not hospitality. Avoid as only when business is bad, management may understand and take action. Don't ruin your stay by booking here. Gestor de Experiencia, Guest Services / Front Office at Antera Hotel & Residences, responded to this review Dear Ligeia, thank you for sharing your feedback. e sincerely apologize for the inconveniences you experienced during your stay. Your comments are invluable to us. Whenever there is room availability, we are happy to offer a room change. We are currntly implementing improvements to minimize the outside noise. We hope this will no longer be an isse very soon. We hope you will consider giving us another chance in the future. Best regards, AnteraTeam

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