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This exclusive beach hotel is located between Playa del Carmen and Tulum. The location is Mexican style, amidst tropical vegetation and directly on a beautiful long sandy beach with turquoise blue sea. The Hacienda Dona Isabell village belongs to the complex and offers many entertainment facilities. Links to the public transport system can be found nearby. From here, guests are able to take the bus to Playa del Carmen. In the immediate vicinity, a diverse range of shopping facilities, numerous restaurants, cafes, bars in plenty, nightclubs and extensive entertainment venues are available. Tulum is around 20 minutes away by car and the Maya temple, a further 20 minutes away. Playa del Carmen is around 35 minutes from the hotel and Cancún airport 90 minutes.

Crta Chetumal - Cancun Km 250
Check-in from 3:00 PM · Check-out by 12:00 PM

Crta Chetumal - Cancun Km 250
Check-in from 3:00 PM · Check-out by 12:00 PM
Very Good
17075 reviewsUser: jill G
Trip type: Family
Great hotel wonderful water parks, food and staff. Clean and well run.
Read some recent reviews about this hotel. We almost changed our hotel because of the negative feedback. I don’t understand what they were expecting but the food was great and the staff are all very friendly and helpful. Our meal in the thali restaurant was excellent and Garraliel(mr T) and Jairo were wonder waiters. The staff in the buffet were all excellent too many of them to mention by name bu… Read some recent reviews about this hotel. We almost changed our hotel because of the negative feedback. I don’t understand what they were expecting but the food was great and the staff are all very friendly and helpful. Our meal in the thali restaurant was ex…
User: lorainem995
Trip type: Couples
Enjoyed our experience!
Went for a family wedding, which I have to say was very well done by the hotel.Hotel is lovely, very clean and well maintained. 10 out of 10 to every member of staff, they were all friendly and work super hard.Pool areas are very good and always plenty of beds.We were in the standard bedroom, which was quiet, clean and had very comfortable beds. Only complaint is they could do with more power poin… Went for a family wedding, which I have to say was very well done by the hotel.Hotel is lovely, very clean and well maintained. 10 out of 10 to every member of staff, they were all friendly and work super hard.Pool areas are very good and always plenty of beds…
User: Brett W
Trip type: Couples
From 5 star to 3 within 12 months .
We came to this hotel last year and had the holiday of our lives but this year the experience was totally different. Unfortunately even though we paid for a 5star holiday, I feel we only got a 3star experience. Many of the restaurants were closed to us intermittently and the level of service like availability of caddy’s etc was sporadic and unreliable. Works were going on in the background, like p… We came to this hotel last year and had the holiday of our lives but this year the experience was totally different. Unfortunately even though we paid for a 5star holiday, I feel we only got a 3star experience. Many of the restaurants were closed to us intermi…
User: Megan G
Trip type: Family
!!Absolutely disgusting! Do not stay here!!
Absolutely disgusting! I know I’m not the only person to be very disappointed with our stay! I’ve heard a lot of people complaining!We came away with family a group of nine in 4 different rooms. The rooms are so basic you are left with one bottle of water & one can of fizzy drink each left in your fridge, which just isn’t enough in such hot heat. Not the normal shower cap, roof picks slippers… Absolutely disgusting! I know I’m not the only person to be very disappointed with our stay! I’ve heard a lot of people complaining!We came away with family a group of nine in 4 different rooms. The rooms are so basic you are left with one bottle of water &…
User: Guide38936128112
Trip type: Family
Disappointed... Didn't live up to the very clever write up
Definitely not anywhere near a 5 star hotel! Maybe 20 years ago when it was new, but everything is tired... Not enough staff anywhere so be prepared to wait! A lot! As for the beach, completely unusable, had to go to a neighbouring hotel where we were asked to leave as not allowed to share facilities...so not a great beach experience... Noelia Expósito, Dueño at Bahia Principe Explore Tulum, re… Definitely not anywhere near a 5 star hotel! Maybe 20 years ago when it was new, but everything is tired... Not enough staff anywhere so be prepared to wait! A lot! As for the beach, completely unusable, had to go to a neighbouring hotel where we were asked to…
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