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Bahia Principe Luxury Akumal

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Bahia Principe Luxury Akumal

locationRiviera Maya Sur, Riviera Maya / Playa del Carmen

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About Bahia Principe Luxury AkumalAbout Bahia Principe Luxury Akumal

Location

This hotel is located amidst tropical vegetation and beside a kilometre-long untouched sandy beach on the Mayan Riviera with a protective coral reef. The centre of Akumal is about 3.5 km away and offers a range of shops and entertainment. The tourist area of Tulum is about 15 km from the hotel. Both Xel-ha and Xcaret theme parks are 15 minutes and 35 minutes from the hotel respectively. Car rental is available nearby. Playa del Carmen is 35 km away and Cancún Airport is 60 min away.

Facility

Guests have a choice of 558 junior suites and 72 double rooms located in two 3-storey buildings with lifts. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the holiday village include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities. There are a number of shops, including a souvenir shop. The grounds of the complex feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry, a page service, a hotel doctor and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. Complimentary newspapers are available. A projector is available for guests' business needs.

Rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The holiday village has family rooms, non-smoking rooms and smoking rooms.

Sport

Plenty of active recreation awaits guests in the pool area's 2 outdoorpools. No matter the weather, swimming is always a possible in the indoor pool. There is also a special swimming area just for kids. The pool area also includes a hot tub, a waterslide and a pool bar. A sun terrace, sun loungers, and parasols are available. The complex offers a wide range of outdoor sports, including cycling/mountain biking, beach volleyball, volleyball, basketball, crazy golf, golf and fishing. For a fee, guests can also enjoy tennis. A wide range of sports are available, including water sports such as canoeing, catamaraning, kayaking, snorkelling, diving and aquafit or, for a fee, windsurfing. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards, darts and aerobics. Various wellness options are available at the complex, including a spa, a sauna, a steam bath, a beauty salon, massage treatments, hydrotherapy treatments and a solarium. Additional leisure activities include an entertainment programme, a kids' club, a kids' disco, live music, a dance club, a casino and a nightclub.

Meals

Dining facilities include a dining room, a café and a bar. Delicious specialities await guests in 4 non-smoking, air-conditioned restaurants. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive is offered as a catering option. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The complex also offers special catering options. The show cooking is a particularly special attraction.

Payment

The holiday village accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Bahia Principe Luxury Akumal Amenities at Bahia Principe Luxury Akumal

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Casino

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

    • -

      Hairdresser

    • -

      Hotel Safe

    • -

      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Playground

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

    • -

      Shops

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      Theatre

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      Waterslide

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Basketball

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      Beach Volleyball

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      Billiards/Snooker

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      Canoe

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      Catamaran

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      Children's Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

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      Darts

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      Diving

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      Entertainment Programme

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Minigolf

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tanning Studio/Solarium

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      Tennis

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      Windsurfing

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

8741

Very Good

3439

Average

1299

Poor

676

Terrible

651

Recent Reviews: 14806

  • User:sc0tty620

    Trip type: Family

    Bahia Principe Luxury Akumal, Riviera Maya, Cancun, Mexico

    rating06 Jun 2026

    We had a Two week stay at Luxury Akumal Bahia Principe, Riviera Maya, Cancun, booked with TUI late May 2026. There were people leaving some negative comments on reviews none of which i would agree with, we can honestly say it was totally amazing from the local people, the staff, the food, the wildlife, the cleanliness. The best entertainment team I have ever encountered, Milton, Ramon, Ricardo, Karla, Mariella and Memo the king of Zumba. The in-house and bar staff could not do enough to ensure everyone was happy. I really cannot praise The Akumal, all the Al a carte restaurants were excellent. Edgar in the buffet is a legend and always made us smile. The heat is immense but there are many cool areas to help when needed. Were were able to use all hotels on complex which was lovely. We also recommend getting return taxis to Playa del Carmen from the hotel as they will wait for you and bring you back safely. 5* review and will definitely be returning. Sara Mendez, Atención al cliente/recepción at Bahia Principe Explore Akumal, responded to this review Dear Scott,Thank you for your wonderful review and for choosing us for your holiday.We are delighted to know that you had such an amazing two-week stay and that you enjoyed the food, cleanliness, wildlife, entertainment, and overall atmosphere of the resort. It is especially rewarding to hear your kind words about our entertainment team and restaurant and bar staff, who work hard to create memorable experiences for our guests every day.We are also pleased that you appreciated the variety of dining options across the complex and the opportunity to explore our different facilities, as well as the convenience of local excursions during your stay.Thank you once again for your high recommendation and support. We are truly honored by your 5-star review and look forward to welcoming you back for another exceptional stay in the future.Happy days!Raquel P.Guest Relations Department

  • User:TheDewars

    Trip type: Family

    Still good but lost a ⭐️

    rating06 Jun 2026

    3rd time at this resort, came with our full family to enjoy a special birthday. Our last visit was 5⭐️ but due to changes to restaurant availability and booking of À la Cartes, it’s lost a ⭐️ Sara Mendez, Atención al cliente/recepción at Bahia Principe Explore Akumal, responded to this review Dear Guest,Thank you for taking the time to share your feedback and for your continued loyalty to our resort.We are pleased to know that you chose to celebrate such a special occasion with your family and that you continue to enjoy many aspects of your stays with us. It is especially rewarding to welcome returning guests like yourselves.We also appreciate your comments regarding the restaurant availability and à la carte reservation system. Our dining concepts are periodically reviewed to balance demand and ensure a fair experience for all guests, particularly during peak occupancy periods. We understand that preferences may vary, and your feedback is valuable as we continue to refine our services.Thank you once again for your review. We truly hope to have the pleasure of welcoming you and your family back again in the future for another memorable stay.Kind regards,Raquel P.Guest Relations Department

  • User:Marky M

    Trip type: Couples

    How to Ruin a Hotel in 6 months. Congratulations Hyatt 👏 👏 👏

    rating05 Jun 2026

    Since Hyatt takeover this hotel has took a huge step backwards in the very basics..1 x branded bottle of alcohol a day per bar. Once that's gone Tough ! 2lt plastic bottles of mixers/ so after hour flat and warm. By 9pm had to drink local spirits 1 x 9f this was was enough. Paid £6000 and I'm drinking probably the worst tasting local Vodka and flat Pepsi in my life !! The Basics Hyatt !! Spoke to Bar staff then managers then higher then higher then finally the Top man there atm. Said would sort. No change...nothing. Says his hands tied !! What can I do to make it better. ? A cold Smirnoff and fizzy mixer. Not asking for the world. Done with this place after 8 years. Bahia Principe Hotels and Resorts, Otro at Bahia Principe Explore Akumal, responded to this review Dear Guest,Thank you for sharing your feedback and, most importantly, for your loyalty over the past eight years.We are truly sorry to learn that your recent experience did not meet the expectations established by your previous stays. We regret your disappointment regarding the beverage service and understand your frustration, especially after raising your concerns during your stay without achieving the resolution you expected.Your comments have been shared with the management team for review, as feedback from our long-standing guests is particularly valuable to us.We sincerely regret that this visit has left you with such a negative impression and appreciate you taking the time to share your experience.Kind regards,Emmanuel D.Contact Center SpecialistBahia Principe Explore Akumal

  • User:Elena K

    Trip type: Family

    Great experience !

    rating04 Jun 2026

    Great services. Great atmosphere !Thank you ! Bahia Principe Hotels and Resorts, Otro at Bahia Principe Explore Akumal, responded to this review Dear Guest,Thank you very much for sharing your experience with us. We are truly delighted to know that you thoroughly enjoyed your stay and that both our facilities and the service provided by our team met your expectations.Your kind words are a great source of motivation for our staff, who work every day to deliver memorable experiences to our guests.We look forward to welcoming you again very soon and being part of your future vacations.Kind regards,Emmanuel DeanContact Center SpecialistBahia Principe Explore Akumal

  • User:Maisie S

    Trip type: Couples

    Mexico 2026 visit

    rating03 Jun 2026

    We have had an absolutely amazing stay in Riviera Maya. The staff at Bahia Principe Explore Akumal from the moment we arrived, every member of staff made us feel so welcome. Everyone was incredibly friendly, helpful, and always greeted us with a smile. Their hard work and genuine kindness really made our holiday special.The entertainment team deserves a special mention to Ricardo, Ramon, Mariana and Carla. The range of activities throughout the day and evening was fantastic, and there was always something fun going on for everyone to enjoy. The shows were excellent, full of energy and professionally put together, creating a brilliant atmosphere every night. The entertainment staff were enthusiastic, engaging, and worked tirelessly to make sure guests had a great time.The whole resort has such a warm and welcoming feel thanks to the wonderful staff. Their positive attitude and dedication to guest experience shine through in everything they do. We made so many fantastic memories during our stay and would not hesitate to return.Thank you to everyone at Bahia Principe Explore Akumal for an unforgettable holiday. We highly recommend this resort to anyone looking for great entertainment, excellent service, and genuinely lovely people. Sara Mendez, Atención al cliente/recepción at Bahia Principe Explore Akumal, responded to this review Dear guest,Thank you for sharing your wonderful feedback.We are truly delighted to hear that you had an amazing stay in the Riviera Maya and that you felt so warmly welcomed from the moment of your arrival. It is especially rewarding to know that the friendliness, attentiveness, and professionalism of our team contributed so positively to your holiday experience.We are also very pleased that you enjoyed the wide range of activities, entertainment program, and evening shows. Creating a lively and enjoyable atmosphere for our guests is one of our top priorities, and your kind words are a great motivation for our entire team.Your recognition of the dedication and positive attitude of our staff is greatly appreciated. It is always our goal to ensure that every guest leaves with memorable experiences and a desire to return.We sincerely thank you for your recommendation and look forward to welcoming you back for another unforgettable stay.Happy days!Raquel P.Guest Relations Department

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