This beach hotel is located along the approximately 2 km long, palm tree-lined sand beach, close to the barrier reef. This is the ideal stopover point for those wishing to go snorkelling or diving. Links to the public transport network lies just a stone's throw from the hotel and there are excellent connections to Playa del Carmen, in and around which guests will discover many shopping venues as well as restaurant, diverse bars, cafés and many more nightlife venues. It is approximately 3 km to Puerto Aventuras, 25 km to Playa del Carmen, 35 km to Tulum, 40 km to the famous Tulum Maya settlement and 75 km to Cancún airport.
The complex welcomes guests in a 3-storey building with a lift and 1020 rooms. The friendly staff at the reception desk in the lobby are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas (for a fee) allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service (for a fee), an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus.
Rooms are equipped with air conditioning, central heating and a fan. Guests can enjoy the sea view from a balcony or terrace. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has non-smoking rooms and smoking rooms.
Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. A variety of activities such as tennis, bocce, beach volleyball, volleyball, basketball, crazy golf, paddle tennis, archery and fishing or, for a fee, golf, are offered at the complex. A number of sports are available, including water sports such as windsurfing, paddle boating, banana boat rides, canoeing, sailing, catamaraning, kayaking, water aerobics and aquafit. For a fee, guests can also enjoy jet skiing, snorkelling and diving. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, badminton, billiards, darts, bowling, yoga and aerobics. There is a wellness area with a spa, a sauna, a steam bath, a hammam, a beauty salon and a solarium. Subject to charge: massage treatments. Guests of all ages have the opportunity to enjoy a fun entertainment programme.
Dining facilities include a non-smoking restaurant, a café and a bar. Catering options include full board and all-inclusive. For breakfast, lunch and dinner, guests serve themseves at the buffet or choose their preferred fare from the menu (for dinner). Gluten-free meals and children's meals can be prepared on request. The hotel also offers snacks. For guests, alcoholic and non-alcoholic drinks are included.
