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Bluebay Grand Esmeralda

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Bluebay Grand Esmeralda

locationPlaya del Carmen, Riviera Maya / Playa del Carmen

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About Bluebay Grand EsmeraldaAbout Bluebay Grand Esmeralda

Location

The hotel is located on the Riviera Mayan about 15 min north of Playa del Carmen, with its restaurants, bars, exciting nightlife and shopping opportunities. Links to public transport can be found 15 min from the hotel. The hotel is located on the beachfront overlooking the azure waters of Mexico's beautiful Mayan Riviera. Cancún International Airport is 35 min away.

Facility

Guests have a choice of 979 rooms located in two 3-storey buildings with lifts. The friendly staff at the reception desk are happy to answer any questions. A cloakroom, baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a newspaper stand, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a car hire service, medical assistance, room service, a laundry service and a hairdresser. Guests can also use the bicycle storage facilities. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning, central heating and a fan. Guests can relax and enjoy partial sea views from the balcony or private terrace of some rooms. Many units feature a sea view, which creates a particularly lovely ambience. Rooms have a double bed or a king-size bed. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. Further amenities include an ironing set and a trouser press. Equipped with a direct dial telephone, a flatscreen television with cable channels, a radio, an alarm clock and WiFi (no extra charge), the rooms provide many ways for guests to stay connected and entertained. The bathrooms have a shower, a bathtub and a whirlpool bath. A hairdryer and a vanity mirror are available for daily use. As a special convenience in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. Family rooms are available for parents with children.

Sport

Plenty of active recreation awaits guests in the pool area's 3 outdoorpools. No matter the weather, swimming is always a possible in the indoor pool. There is also a special swimming area just for kids. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub (for a fee). A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The resort offers a range of outdoor sport, including tennis, beach volleyball, volleyball and archery or, for a fee, golf and horse riding. With water aerobics or, for a fee, water skiing, windsurfing, jet skiing, motorboat rides, banana boat rides, canoeing, sailing, catamaraning, kayaking and diving available, fans of water sports have plenty of options to choose from. Sport and leisure facilities at the resort include a gym, table tennis and billiards. Various wellness options, such as a spa, a sauna, a steam bath, massage treatments, hydrotherapy treatments and a solarium, are offered for a fee. Leisure facilities include a kids' club, live music and a dance club.

Meals

Various dining options are available, including a dining room, a breakfast room, a café and a bar. Guests can dine in 6 restaurants, which feature high chairs for children and air conditioning. Catering options include full board and all-inclusive. A continental breakfast buffet guarantees a great start to the day. Lunch (as a buffet) and dinner (a buffet, à la carte and a set menu) offer something for everyone. Diet meals, gluten-free meals and vegetarian dishes can be prepared on request. In addition, special catering options and snacks are available. The drinks menu includes a variety of alcoholic and non-alcoholic beverages, as well as international brands and house favourite brands.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Bluebay Grand Esmeralda Amenities at Bluebay Grand Esmeralda

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Nightclub

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      Playground

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Room Service

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      Shops

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      Theatre

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

  • Meals

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      à la carte Dinner

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      All inclusive

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      Breakfast Buffet

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      Continental Breakfast

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      Evening Buffet

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      Full Board

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      Lunch Buffet

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      Set menu dinner

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Archery

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      Banana Boat

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      Beach Volleyball

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      Billiards/Snooker

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      Canoe

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      Catamaran

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      Children's Entertainment

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      Children's Pool

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      Diving

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      Entertainment Programme

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      Golf

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      Gym

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Jet Skiing

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      Massage

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      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Sauna

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      Speed Boating

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tanning Studio/Solarium

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      Tennis

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      Water Skiing

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      Windsurfing

LocationLocation

Map preview

Around this property:

Golf Course

10 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

8278

Very Good

5202

Average

2667

Poor

1499

Terrible

1767

Recent Reviews: 19413

  • User:Expedition820876

    Trip type: Couples

    Excellent buffet service

    rating09 Jun 2026

    Chef Juan has been incredibly kind and generous during his service for the buffet at Festival at Blue Bay! I enjoy talking to him a lot! Director General, Director General at BlueBay Grand Esmeralda, responded to this review Thank you for your kind comments.We are delighted to hear that you enjoyed the service at Festival Buffet and that Chef Juan made such a positive impression during your stay. We will be pleased to share your recognition with him.We look forward to welcoming you back soon.Kind regards,Familia BlueBay.

  • User:John M

    Trip type: Family

    Great Dinner at L’Atelier

    rating04 Jun 2026

    Excellent service and delicious food! We were treated very well by Leo and Romulo. Director General, Director General at BlueBay Grand Esmeralda, responded to this review Dear Guest,Thank you for your wonderful review! We are delighted to hear that you enjoyed the delicious food and received excellent service during your visit.We will be pleased to share your kind words with Leo and Romulo, who will be thrilled to know they helped make your experience so enjoyable.We look forward to welcoming you back again soon!— Familia BlueBay

  • User:Gwen D

    Trip type: Friends getaway

    Delicious food , great service, awesome ambiance

    rating02 Jun 2026

    Leo and Alberto were amazing - the French restaurant was delicious - so good actually Amazing service, food had lots of flavour and great vibe ! Thanks guys ! Director General, Director General at BlueBay Grand Esmeralda, responded to this review Dear Guest,Thank you so much for your wonderful comments! We are delighted to hear that Leo and Alberto provided amazing service and helped make your dining experience so memorable.It’s fantastic to know that you enjoyed the French restaurant, the flavorful food, and the great atmosphere. We will gladly share your kind words with Leo, Alberto, and the entire team.We look forward to welcoming you back for another delicious experience in the future!— Familia BlueBay

  • User:Marnie M

    Trip type: Family

    Very unsafe for women - where young women are assaulted and nothing is done!

    rating26 May 2026

    If I could give this resort a minus score, I would. I have never felt more uncomfortable or unsafe in a resort and I have travelled extensively. Started with the AC in my room not working. When I went to the front desk and spoke to the clerk at the front desk (Fabiola) who was very dismissive. But it was late and decided to try to make the best of it. The next day we went back to the front desk and had Fabiola again and explained that the room was so hot that we couldn't sleep. We were simply told "what do you expect! It's Mexico" and then she walked away. We had to return a 3rd time and finally spoke to someone different who managed to change our room.We found that locals were treated better than tourists and the same rules didn't apply to all guests. There was a very rude and drunk man around the pool every day and his belligerence was never addressed. I actually witnessed him hit a young girl across the face outside the buffet. And this is where everything turned horribly wrong. We stood there while they were allowing the Mexician locals walk into the buffet in dripping bathing suits but yet, they wouldn't let two young girls (in their 20's) into the buffet, even though they explained that they did not have their luggage as they were waiting for the airport shuttle and their luggage was stored. Then this middle aged man comes out and assaults one of the young girls! Starts hitting her in the face! They walked away crying and being a mom, I followed them to the front desk and heard them talking to Fabiola. But she was actually throwing the girls out of the hotel for causing a scene! When I tried to interject and explain what actually happened, Fabiola then threatened to call the police on me! I have never been treated so poorly at any resort! Following that instance, we were afraid to leave our room and just couldn't wait to leave this resort. Never again! And Fabiola shouldn't be allowed to work with tourists! Besides that, the food was mediocre, rooms were dated. Had to walk to the edge of the hotel grounds to get a decent beach. Just not worth the money to be treated like that and to not feel safe. Director General, Director General at BlueBay Grand Esmeralda, responded to this review Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations and apologize for the discomfort caused during your stay.Please know your comments have been shared with management for review, as guest safety and service are very important to us.Kind regards.Familia BlueBay

  • User:Dubravka K

    Trip type: Friends getaway

    Great stay

    rating24 May 2026

    Great stay. Stuff is amazing.From concierge, front desk personnel, waitresses and waiters, housekeeping stuff,drivers and all other support personnel, can’t praise them enough for their service. They are so great. They make you feel welcome from the first to the last moment of your stay.Hotel is very outdated and definitely needs renovation but rooms are clean, restaurants area nice, food pretty good, swimming pools are very clean.I enjoyed my stay and would definitely come again. Director General, Director General at BlueBay Grand Esmeralda, responded to this review Thank you very much for your kind comments. We are delighted to know that our team made you feel welcome throughout your stay and that you enjoyed our restaurants, pools, and overall service.We also appreciate your feedback regarding the hotel facilities, as it helps us continue improving.We look forward to welcoming you again soon.Kind regards.Familia BlueBay

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