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Casa Kaoba Hotel & Suites

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Casa Kaoba Hotel & Suites

locationRiviera Maya Sur, Riviera Maya / Playa del Carmen

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About Casa Kaoba Hotel & SuitesAbout Casa Kaoba Hotel & Suites

Location

This hotel is located in Playa del Carmen.

Facility

The friendly staff at the reception desk are happy to answer any questions. A baggage storage service and a safe are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the car park for no extra charge. Other services include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service and a hotel shuttle bus.

Rooms

The hotel's options for comfortable accommodation ensure a pleasant stay. WiFi (no extra charge) comes as standard in the rooms. The hotel has family rooms and non-smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. The outdoor pool complex provides invigorating refreshment. A terrace with sun loungers and parasols is available. Guests will find a hot tub in the pool area.

Meals

The dining area includes a restaurant and a café. Breakfast and lunch are served every day. Staff are also happy to provide children's meals.

Amenities at Casa Kaoba Hotel & Suites Amenities at Casa Kaoba Hotel & Suites

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Children's Pool

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Centre

6 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

24

Very Good

11

Average

5

Poor

5

Terrible

14

Recent Reviews: 59

  • User:Debra P

    Trip type: Solo travel

    Terrible- pay more and be somewhere more central in Playa De Carman

    rating09 May 2026

    Off a busy highway- can heat over the loud air con in the room. Middle of nowhere. Receptionists don't speak English. Intermittent WiFi and 'breakfast' is a joke. Pool is the only good thing about this hotel.

  • User:pati555

    Trip type: Family

    Honest review Feb 2026

    rating18 Feb 2026

    Just got back from Casa Kaoba, was travelling with 2 teenage daughters. Booked the room with the plunge pool… the pool was dirty and it was on the same level as the bedroom so the whole place smelled like chlorine… I requested a new room which we got the next day…another 2 story room ( I believe all their rooms are 2 story)…definitely not for anyone with mobility issues.. the stairs are narrow, curved, very hard to get the suitcases up there.. I was struggling. I asked for an iron and received one after 2 days after asking multiple times ( hotel website states you can get iron and ironing board per request)… no ironing board.. I had to iron on the bed. No hooks in the rooms to hang stuff. Rooms are outdated… shower head so rusty it was spraying in every direction ( both rooms). No hand soap in the bathroom. I didn’t have any patio outside in both rooms.. nothing to sit on. Pool area was run down, no waterfall working… totally different than what’s on the pictures. Breakfast that was included was a joke… omelette with some beans and couple of tortillas or couple of pancakes.. we got raw ones one day.. not cooked properly. Staff is not friendly at all, don’t speak English just simple things like toilet paper I had to google translate. Wifi barely working, had to call few times to ask about it. I have been to Cuba over 20 times so this is an honest review from a person that is not used to luxury whatsoever. Will not be back.

  • User:Claudia L

    Trip type: Family

    Disappointed

    rating28 Mar 2025

    I have stayed at this place multiple times BUT WILL BE THE LAST. The location is great and it’s affordable. Sadly we felt discriminated, why would they give a room THAT I reserved months prior to a “white couple” . when I confirmed and paid for? I SPECIFICALLY requested that room and confirmed multiple times. In another occasion a guy from the restaurant came by the pool to tell us “no outside drinks allowed” which is fine. The day after, we see a family with snacks and drinks that were obviously not purchased at the restaurant and no one told them anything. Unfortunately, the food at the restaurant is horrible! (breakfast is included) it safe to say is water down.. we got chilaquiles and those taste like literally water so FLAVORLESS, you’re better off going out for breakfast.

  • User:Susan A

    Trip type: Family

    Don’t stay here

    rating29 Dec 2024

    Horrible Check in process . Got to the hotel at 5pm . It’s past 630pm and rooms aren’t available. Guy at the front desk says it’s not his fault, and he can’t do anything about it. Ask to talk to a supervisor and said no one is available. From the very beginning he was short and not helpful. Wouldn’t not stay here or recommend this place. After a long day of travel you don’t want to stay here. Also over an hour to get food at the restaurant .

  • User:clubdorado2019

    Trip type: Couples

    Overall, I definitely do not recommend this place please stay elsewhere

    rating26 Jan 2024

    It was a terrible experience but the receptionist was really nice and kind person. However, that doesn’t really change my mind about rating this hotel.I looked at the pictures on the Internet and it looked like a decent place but then we woke up and went down for breakfast. There was absolutely nothing to eat as a breakfast because they told us that they were cleaning up the kitchen and the stuff were so rude and they told us we could eat whatever is left on the tableI felt like I have been treated like a dog like you would throw something in front of a dog and it would eat the bone 😔

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