


37+ photos
This hotel is located in Playa del Carmen.

Carretera Federal Playa Tulum
Check-in from 3:00 PM · Check-out by 12:00 PM

Carretera Federal Playa Tulum
Check-in from 3:00 PM · Check-out by 12:00 PM
Average
59 reviewsUser: Debra P
Trip type: Solo travel
Terrible- pay more and be somewhere more central in Playa De Carman
Off a busy highway- can heat over the loud air con in the room. Middle of nowhere. Receptionists don't speak English. Intermittent WiFi and 'breakfast' is a joke. Pool is the only good thing about this hotel.Off a busy highway- can heat over the loud air con in the room. Middle of nowhere. Receptionists don't speak English. Intermittent WiFi and 'breakfast' is a joke. Pool is the only good thing about this hotel.
User: pati555
Trip type: Family
Honest review Feb 2026
Just got back from Casa Kaoba, was travelling with 2 teenage daughters. Booked the room with the plunge pool… the pool was dirty and it was on the same level as the bedroom so the whole place smelled like chlorine… I requested a new room which we got the next day…another 2 story room ( I believe all their rooms are 2 story)…definitely not for anyone with mobility issues.. the stairs are narrow, cu… Just got back from Casa Kaoba, was travelling with 2 teenage daughters. Booked the room with the plunge pool… the pool was dirty and it was on the same level as the bedroom so the whole place smelled like chlorine… I requested a new room which we got the next…
User: Claudia L
Trip type: Family
Disappointed
I have stayed at this place multiple times BUT WILL BE THE LAST. The location is great and it’s affordable. Sadly we felt discriminated, why would they give a room THAT I reserved months prior to a “white couple” . when I confirmed and paid for? I SPECIFICALLY requested that room and confirmed multiple times. In another occasion a guy from the restaurant came by the pool to tell us “no outside dri… I have stayed at this place multiple times BUT WILL BE THE LAST. The location is great and it’s affordable. Sadly we felt discriminated, why would they give a room THAT I reserved months prior to a “white couple” . when I confirmed and paid for? I SPECIFICALLY…
User: Susan A
Trip type: Family
Don’t stay here
Horrible Check in process . Got to the hotel at 5pm . It’s past 630pm and rooms aren’t available. Guy at the front desk says it’s not his fault, and he can’t do anything about it. Ask to talk to a supervisor and said no one is available. From the very beginning he was short and not helpful. Wouldn’t not stay here or recommend this place. After a long day of travel you don’t want to stay here. Also… Horrible Check in process . Got to the hotel at 5pm . It’s past 630pm and rooms aren’t available. Guy at the front desk says it’s not his fault, and he can’t do anything about it. Ask to talk to a supervisor and said no one is available. From the very beginnin…
User: clubdorado2019
Trip type: Couples
Overall, I definitely do not recommend this place please stay elsewhere
It was a terrible experience but the receptionist was really nice and kind person. However, that doesn’t really change my mind about rating this hotel.I looked at the pictures on the Internet and it looked like a decent place but then we woke up and went down for breakfast. There was absolutely nothing to eat as a breakfast because they told us that they were cleaning up the kitchen and the stuff… It was a terrible experience but the receptionist was really nice and kind person. However, that doesn’t really change my mind about rating this hotel.I looked at the pictures on the Internet and it looked like a decent place but then we woke up and went down…
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