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Catalonia Riviera Maya

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Catalonia Riviera Maya

locationRiviera Maya Sur, Riviera Maya / Playa del Carmen

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About Catalonia Riviera MayaAbout Catalonia Riviera Maya

Location

This hotel lies directly beside the beach in the tourist resort of Puerto Aventura, lying about 300 m from the town centre, in the heart of the Mayan Riviera. Links to the public transport network are to be found just 500 m away and Cancún airport lies around 1.5 hours from the hotel.

Facility

This spacious property offers 8 villas/houses as well as 328 rooms, which are located in two 4-storey buildings. The reception desk is open round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities and a lift. There are a number of shops, including a supermarket and souvenir shop. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a newspaper stand and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, 24-hour room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. The rooms have a double bed and a sofa bed. Separate bedrooms are available. Children's beds and extra beds can be requested for younger guests. A safe and a minibar are also available. For guests' convenience, units include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. Other features include a direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge). Slippers are included. The bathrooms have a shower and a bathtub. A hairdryer, a vanity mirror and bathrobes are available for daily use. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The resort has family rooms and non-smoking rooms.

Sport

The spacious pool area, which includes 5 outdoorpools, is a great place for guests to relax and take a refreshing dip. Even on cool days, swimming is always at option at the indoor pool. Kids can splash around in one of the 3 children's pools. A hot tub invites guests to soothe their muscles, and a poolside snack bar will take care of any hungry bellies. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The resort offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, bocce, beach volleyball, basketball, golf and archery. A wide range of sports are available, including water sports such as windsurfing, canoeing, sailing, catamaraning, kayaking, snorkelling, water aerobics and aquafit or, for a fee, diving. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards, darts, squash, yoga, callisthenics and aerobics. There is a wellness area with a spa, a sauna, a steam bath, a hammam, a beauty salon and a solarium. Subject to charge: massage treatments. Additional leisure activities include an entertainment programme, a kids' club, a dance club and a nightclub.

Meals

Dining facilities include a café and a bar. Guests can indulge their palates at 4 restaurants (non-smoking, air conditioning and high chairs). Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include full board and all-inclusive. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages. A continental breakfast buffet guarantees a great start to the day. Lunch (as a buffet) and dinner (a buffet, à la carte and a set menu) offer something for everyone. Diet meals and children's meals can be prepared on request. The complex also offers special catering options.

Payment

The resort accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Catalonia Riviera Maya Amenities at Catalonia Riviera Maya

  • Facilities

    • -

      24-hour reception

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      Air conditioning

    • -

      Bar(s)

    • -

      Bicycle Cellar

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      Bicycle Hire

    • -

      Café

    • -

      Car Park

    • -

      Casino

    • -

      Cloakroom

    • -

      Conference Room

    • -

      Currency Exchange

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      Disability-friendly

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      Foyer

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

    • -

      Kids Club

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Newspaper kiosk

    • -

      Nightclub

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      Playground

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      Theatre

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      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      All inclusive

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      Breakfast Buffet

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      Continental Breakfast

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      Drinks Included

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      Evening Buffet

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      Full Board

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      Lunch Buffet

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      Set menu dinner

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Archery

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      Basketball

    • -

      Beach Volleyball

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      Billiards/Snooker

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      Bocce

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      Canoe

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      Catamaran

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      Children's Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

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      Darts

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      Diving

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      Entertainment Programme

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Minigolf

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      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Sauna

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      Squash

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tanning Studio/Solarium

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      Tennis

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      Windsurfing

LocationLocation

Map preview

Around this property:

Tourist Centre

300 m

City Centre

300 m

Public Transport

500 m

Park

20 km

Bus Station

20 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

6972

Very Good

4813

Average

1914

Poor

834

Terrible

673

Recent Reviews: 15206

  • User:Cheryl T

    Trip type: Couples

    14th Amazing Trip

    rating10 Jun 2026

    This was our 14th trip to Catalonia Riviera Maya. It was outstanding as usual. Yes there was sargassum but having been in May many times we knew what to expect. The grounds are immaculate and lovingly cared for by the groundskeepers. All the staff are amazing and contradictory from some reviews they are the friendliest and most helpful people you would ever want to meet. We enjoyed most of the Ala carte restaurants with the Italian. Mexican, Steakhouse and Bloved our favourites. The sea was not accessible due to sargassum but there was a crew of men and one lady that came every day and worked tirelessly to try to get ahead of it. Unfortunately Mother Nature did not cooperate and it was a losing battle. The pools were clean and well maintained each day. We were in a privilege suite which was cleaned perfectly every day. We appreciated the air conditioner, a well stocked fridge and a clean immaculate room when we returned after a day in the sun. It may not be for everyone but I can say without a doubt that it is and will always be our “home away from home”.We have booked for our 15th stay in October and are counting the days. Guest Service Riviera Maya, Atención al huésped/Recepción at Catalonia Riviera Maya, responded to this review Thank you so much for sharing your wonderful experience and for your continued loyalty over 14 visits—this truly means a great deal to us.We are delighted to know that your stay was once again outstanding and that our grounds, facilities, and especially our team contributed to making your visit so memorable. It is especially rewarding to hear your kind recognition of our staff, whose friendliness and dedication are at the heart of what we strive to deliver every day.It brings us great satisfaction to know that you enjoyed our à la carte restaurants, particularly the Italian, Mexican, Steakhouse, and Bloved, as well as the comfort and cleanliness of your Privilege Suite. Your appreciation of our team’s efforts in maintaining the grounds, pools, and even managing the natural challenges with sargassum is sincerely valued.Your words reaffirm our commitment to creating a welcoming “home away from home” for our guests, and we are truly honored to be part of your travel traditions.We look forward to welcoming you back for your 15th stay in October and continuing to create more unforgettable memories together.Guest Service Team, AMJ

  • User:646olaa

    Trip type: Couples

    Worst resort in Mexico, use your money somewhere else, don’t ruin your vacation and memories in the place.

    rating08 Jun 2026

    I’m writing this review while still at the resort, with two days left in my stay, and unfortunately, it’s been the worst experience I’ve had at any resort in Mexico.The location is poor, especially at this time of year, you can’t get to the beach, and the smell is stinky, and most nearby resorts don’t have this issue.What’s worse is the staff’s attitude—many have been outright disrespectful and seem to lack basic hospitality training, and don’t have the basic human rights.We were asked to join the Excessive Travelers program, but after the terrible service, we’ve decided against it. Communication has been a major issue; the night manager doesn’t speak English, and the translator was rude, ignoring me completely and speaking only to my husband.We tried to take dessert to our room to enjoy it later. and were told to use the bathroom roll napkins to carry it.We reserved a table at the Italian restaurant to celebrate our wedding, but still waited 45 minutes. When I asked for a window table, I was told to wait another 15 minutes, even though the table stayed empty during our entire dinner. While when we were late for 30m to the Asian restaurant, we were told that we missed our reservation because we were late?!It’s extremely disappointing to be treated this way, especially on our honeymoon. While a few staff members were nice, the overall disrespect has ruined our special occasion, and we definitely won’t be returning.Plus, they don’t clean the room every day, and they give silly excuses?!! Why would they wait until we get back to the room to clean it?! Until after 6PM ?! Note:- we stayed at the Privileged Romance, meaning we paid extra for everything!!! Guest Service Riviera Maya, Atención al huésped/Recepción at Catalonia Riviera Maya, responded to this review Thank you for taking the time to share such a detailed account of your experience with us.We are truly sorry to learn that your stay has been so disappointing, especially during such an important occasion as your honeymoon. Please accept our sincere apologies for the situations you encountered, including the service you received, communication challenges, delays in restaurants, and inconsistencies with housekeeping. We deeply regret that these aspects caused distress and did not reflect the experience you expected.We take your comments very seriously, particularly those regarding staff attitude, service interactions, communication barriers, restaurant reservation management, room cleaning timing, and the overall handling of special moments during your stay. Additionally, we acknowledge your concerns related to the beach conditions and surrounding environment. These are all critical elements of the guest experience and clearly represent areas that require immediate attention and improvement.We are especially sorry that your celebration was impacted at any point during your visit. This is not the level of hospitality we strive to provide, and your feedback will be carefully reviewed with our teams to ensure corrective actions are taken.Your comments are extremely valuable to us, and we genuinely regret that we were not able to deliver the experience you deserved. We hope you might consider giving us another opportunity in the future to restore your confidence and provide you with a much more positive and memorable stay.Guest Service Team, AMJ

  • User:Sharon S

    Trip type: Couples

    Our Stay at Catalonia Riveria Maya

    rating07 Jun 2026

    The hotel was lovely. All the staff were friendly and helpful. Food was good. Lots of alcohol alternative drinks too. Room was lovely too. Guest Service Riviera Maya, Atención al huésped/Recepción at Catalonia Riviera Maya, responded to this review Thank you very much for sharing your kind feedback with us.We are delighted to know that you had a lovely stay and that you enjoyed the friendliness and helpfulness of our team. It is especially rewarding to hear that you appreciated the quality of the food, the variety of alternative beverages, and the comfort of your room.It brings us great satisfaction to know that your overall experience met your expectations, as creating enjoyable and relaxing stays for our guests is our main goal.Your positive comments encourage us to continue delivering high standards of service and memorable experiences.We truly look forward to welcoming you back for another wonderful stay in the future.Guest Service Team, AMJ

  • User:Emma C

    Trip type: Family

    A lovely hotel with polite staff but would recommend initially upgrading to privilege it’s worth it !

    rating06 Jun 2026

    A tale of 2 holidays . On arrival we had booked a standard room, and we was disappointed. The rooms have a dark wood colloquial finish and although immaculate in cleanliness and the bathrooms were new we felt was just not suitable for 3 guests(we had our 4 year old son with us)Buffet (although small in choice compared to other hotels we have stopped at) the food was always fresh, hot and tasty so can’t complain. Plenty of sun loungers available across the resort and overall very happy with resort. Was some building works going on but did not affect us enough to consider in my review. We upgraded to a privilege room after day one and couldn’t have been happier but this of course came at an additional cost. The access to the privilege restaurant meant we eventually cancelled all other restaurant reservations as this was superb although for evening service closed for a day a week I think (can’t recall the day just the disappointment when closed)The beach access through privilege was excellent as was the additional bar and pool access.Staff extremely polite and refreshing to see served with the same courtesy whether you tipped or not which is great.A bit quiet on an evening but with a 4 year old we was happy to wind down. On reflection as the staff were not expected to work till stupid o’clock everyday this meant they were happy and enthusiastic throughout our stay. Would we return absolutely but would just book privilege from day one. As with all hotels affected by seaweed but I wouldn’t let that put you off as my husband and son still managed to enjoy kayaks. Guest Service Riviera Maya, Atención al huésped/Recepción at Catalonia Riviera Maya, responded to this review Dear EmmaThank you very much for sharing such a detailed and thoughtful review of your stay with us.We are delighted to hear that you found our team polite and attentive, and that you enjoyed the overall atmosphere of the resort. Your recognition of the cleanliness, fresh and enjoyable food, availability of sun loungers, and the professionalism of our staff—regardless of tipping—is especially appreciated.It is very rewarding to know that, after upgrading, your experience improved significantly and that you particularly enjoyed the Privilege services, including the exclusive restaurant, beach access, and additional facilities. We are also pleased that, despite some initial concerns and minor inconveniences, your overall holiday became a positive and enjoyable one for you and your family.Your feedback motivates us to continue delivering warm, consistent service and to create memorable experiences for all our guests.We truly look forward to welcoming you and your family back for another wonderful stay—hopefully from day one in Privilege!Guest Service Team, AMJ

  • User:Nicole L

    Trip type: Solo travel

    HORRIBLE

    rating05 Jun 2026

    If I could rate this trash box I would rate it a 0 Guest Service Riviera Maya, Atención al huésped/Recepción at Catalonia Riviera Maya, responded to this review Thank you for taking the time to share your feedback with us.We deeply regret to learn about your experience and sincerely apologize that your stay did not meet your expectations. We understand how disappointing this must have been, and we are truly sorry that we were unable to provide you with a satisfactory experience.We take your overall perception of the hotel and guest experience very seriously, as it highlights areas where we must improve to ensure better quality and service for our guests.Your feedback is very important to us, and we hope to have the opportunity to welcome you again in the future and provide you with a significantly improved and more positive stay.Guest Service Team, AMJ

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