El Dorado Royale

Name: El Dorado Royale
Address: Carr Cancun Tulum Km 45, Riviera Maya / Playa del Carmen, mexico
Telephone: 0204 505 9777
Rating: 4.5

riviera maya playa del carmen, mexico

About El Dorado Royale

location

This elegant hotel is located directly beside Punta Brava Beach some 20 minutes drive to the north of Playa del Carmen and approximately 5 minutes drive from Puerto Morelos.

facility

The complex has a lift and features 604 non-smoking rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. A number of shops, including a souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a playroom. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a car hire service, medical assistance, room service, an alarm call service, a laundry service, a hairdresser, a hotel doctor and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with air conditioning, central heating and a fan. A balcony or terrace is a standard feature of some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. Other amenities available include an ironing set and a trouser press. A telephone, a television with satellite/cable channels, a radio, a DVD player, an alarm clock and WiFi (no extra charge) are provided as well. Guests will also find slippers in their rooms. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and bathrobes are provided. Cosmetic products and a selection of towels provide additional comfort in the bathrooms.

sport

Guests can taking a refreshing dip or just relax in the pool complex, which includes indoor and outdoor areas. A hot tub invites guests to soothe their muscles, and a poolside snack bar will take care of any hungry bellies. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hotel offers outdoor sports, including cycling/mountain biking, beach volleyball, volleyball, archery, fishing and horse riding or, for a fee, tennis. A wide range of sports are available, including water sports such as windsurfing, paddle boating, canoeing, kayaking, snorkelling and aquafit or, for a fee, diving. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards, bowling, yoga, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments, anti-ageing treatments and a solarium. Entertainment options and leisure facilities include live music and a dance club.

meals

Dining facilities include a dining room and a bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include bed and breakfast and all-inclusive. In addition to breakfast, the complex also offers lunch and dinner à la carte. Diet meals, gluten-free meals and vegetarian dishes can be prepared on request. In addition, special catering options and snacks are available. The show cooking is a particularly special attraction. For guests, alcoholic and non-alcoholic drinks are included.

Amenities at El Dorado Royale

Facilities (21)

Air conditioningBar(s)Bicycle CellarBicycle HireCar ParkConference RoomCurrency ExchangeHairdresserHotel SafeLaundry ServiceLiftsMedical AssistanceNightclubRestaurant(s)Restaurant(s) with non-smoking areaRestaurant(s) with smoking areaRoom ServiceShopsTheatreTV RoomWifi

Hygiene (13)

Contactless paymentEnhanced cleaning programmeHand sanitiserHousekeeping only upon requestHygiene training for staffMedical teleconsultationNo high-touch furnishingsNo high-touch furnishings in public areasPackaged mealsProtective hygiene screensProtective masks for guestsSanitiser dispenserUse of commercially available disinfectants

Meals (6)

à la carte Dinnerà la carte LunchAll inclusiveDrinks IncludedSpecial DietSpecial Offers

Sport/Entertainment (25)

AerobicsAqua aerobicsArcheryBeach VolleyballBilliards/SnookerBowlingCanoeCycling/Mountain BikingDivingEntertainment ProgrammeGymHorse RidingIndoor PoolJacuzziMassageOutdoor Pool(s)ParasolsPedaloSaunaSteam bathSun loungersSun terraceTable TennisTennisWindsurfing

Location

Riviera Maya Norte, Riviera Maya / Playa del Carmen, Mexico

Carr Cancun Tulum Km 45

What's nearby

Park50m

Check-in from 15:00:00 · Check-out by 12:00:00

Riviera Maya Norte, Riviera Maya / Playa del Carmen, Mexico

Carr Cancun Tulum Km 45

What's nearby

Park50m

Check-in from 15:00:00 · Check-out by 12:00:00

User Rating & Reviews

4.5

Excellent

17904 reviews

Value
Rooms
Cleanliness
Service

Excellent12887
Very Good2840
Average1127
Poor610
Terrible440

Recent Reviews: 17904

User: Dave W
Trip type: Solo travel
A Heartfelt Thank You for an unforgettable stay
I am writing to express my sincere gratitude for the exceptional hospitality I experienced during my recent stays at El Dorado Royale, specifically from March 22-29 2026 & June 10th to 17th 2026.It is rare to find a resort that not only meets expectations but exceeds them in such a personal way. I want to commend each of you for the top-notch attention I received from your management team.Mr.… I am writing to express my sincere gratitude for the exceptional hospitality I experienced during my recent stays at El Dorado Royale, specifically from March 22-29 2026 & June 10th to 17th 2026.It is rare to find a resort that not only meets expectations…
User: Michele R
Trip type: Couples
You won’t be disappointed!
I can’t give the staff enough praise and recognition on how amazing the customer service is. I’d like to specifically recognize, Randy (Spot pool bar) he was so much fun, a great person to converse with and our drinks never went empty. David and Benjy (our butlers) were so attentive and quick. Not a day went by that they didn’t check in right when they got on shift to see if we needed anything. Al… I can’t give the staff enough praise and recognition on how amazing the customer service is. I’d like to specifically recognize, Randy (Spot pool bar) he was so much fun, a great person to converse with and our drinks never went empty. David and Benjy (our but…
User: Susan E
Trip type: Couples
Excelente!
Just back from our 4th visit to this wonderful resort and the change management a few years ago is really starting to have a positive impact. Couldn't fault a thing, from start to finish the staff worked effortlessly to ensure we had the best time. there are too many to mention but a big shout out to Lu, and father & son team Alfredo and Gerardo who looked after us at Cocotal breakfast, always… Just back from our 4th visit to this wonderful resort and the change management a few years ago is really starting to have a positive impact. Couldn't fault a thing, from start to finish the staff worked effortlessly to ensure we had the best time. there are t…
User: gmcudvl34
Trip type: Friends getaway
Another amazing adventure in paradise
Another amazing adventure to my home away from home, Cancun! Beautiful people with amazing hearts! Thanks to all the staff that we consider family! Jose and Ramone our beach butlers are the most amazing people in Cancun! We are always treated like rock stars and miss them already! Gracias por todo mi familia. Anna and Fernanda our butlers at Generations were top notch as usual making sure all our… Another amazing adventure to my home away from home, Cancun! Beautiful people with amazing hearts! Thanks to all the staff that we consider family! Jose and Ramone our beach butlers are the most amazing people in Cancun! We are always treated like rock stars a…
User: Road20385765845
Trip type: Couples
Misleading Photos and promises in Expedia
1. The photos of the beaches in Expedia are VERY misleading. They show open beaches with unlimited access to catamarans and jet skis. But this is only available at a beach for El Dorado Maroma located 17 miles from El Dorado Royale. You are required to schedule a day for this. It starts around 9:00 AM with a 25 min bus ride, then you can go on one catamaran ride for about 2 hours and one jet ski… 1. The photos of the beaches in Expedia are VERY misleading. They show open beaches with unlimited access to catamarans and jet skis. But this is only available at a beach for El Dorado Maroma located 17 miles from El Dorado Royale. You are required to schedu…

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