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Fiesta Inn Playa Del Carmen

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Fiesta Inn Playa Del Carmen

locationPlaya del Carmen, Riviera Maya / Playa del Carmen

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About Fiesta Inn Playa Del CarmenAbout Fiesta Inn Playa Del Carmen

Location

This hotel is located in the heart of Playa del Carmen.

Facility

The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The hotel offers a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the car park. Further services include a babysitting service, a transfer service, room service, a laundry service and a coin-operated laundry.

Rooms

Rooms are equipped with air conditioning. A balcony is among the standard amenities of some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Separate bedrooms are available. A safe and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a hairdryer. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. The outdoor pool complex provides invigorating refreshment. Comfortable sun loungers are available on the terrace. The pool bar serves a selection of refreshing drinks. There are many ways to relax or stay active at the hotel, including golf and a gym. Activity coordinators organise an entertainment programme for adults and children.

Meals

The dining area includes a restaurant and a bar. A generous breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals.

Amenities at Fiesta Inn Playa Del Carmen Amenities at Fiesta Inn Playa Del Carmen

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

  • Sport/Entertainment

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      Golf

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      Gym

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      Number of Pools

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      Outdoor Pool(s)

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      Sun loungers

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

599

Very Good

217

Average

57

Poor

28

Terrible

33

Recent Reviews: 934

  • User:Lawrence C

    Trip type: Solo travel

    Excellent Hotel with One Caveat

    rating25 Apr 2026

    Very nice, modern hotel. Short walking distance to Playa del Carmen beach and the famous 5th street with shops, bars, restaurants, and great people watching. The hotel has a very good buffet breakfast; rooms are spacious and modern. I highly recommend Fiesta Inn Playa del Carmen…HOWEVER: bring earplugs. All the rooms face the ocean and the close proximity to 5th street bars means it is VERY noisy starting around 9pm and lasting way beyond 2am. Wendy Canul, Director General at Fiesta Inn Playa del Carmen, responded to this review Dear Guest, we appreciate your visit and glad you enjoyed your stay with us. Our location is perfect when planning to visit the 5th avenue and visiting the beach. Looking forward to welcome you again. Regards.

  • User:PeterT488

    Trip type: Friends getaway

    Could do better

    rating27 Jan 2026

    Booked in here for the start of our tour, this is a hard one, books are good, breakfast was not great, most a dinner menu for us, and Resturant stuck in lobby, rooftop bar had no wine, little beer and overall service there was bad.If I had a choice I would not stay here again Monica M, at Fiesta Inn Playa del Carmen, responded to this review Dear Guest, Thank you for your comments during your recent stay, looking forward to welcome you again and change to a better experience. Regards, General Manager.

  • User:ohade2015

    Trip type: Family

    A week of cold showers

    rating31 Dec 2025

    Headline: $48k MXN for a week of cold showers and management who didn’t care.We just finished a week-long stay (Dec 24–31) with a family of 5 (2 rooms), and it was an absolute disaster. Despite paying top $$$, the "Business Class" label at this Fiesta Inn is a total farce.The Dealbreaker: For 6 out of 7 days, we had freezing cold showers with almost no water pressure. For a family with four girls, this made the vacation miserable.The Service: We complained daily to the managers on both shifts. They would nod, pretend to listen, and then do absolutely nothing. It took two days of constant pressure just to get moved to a different room, only for the hot water to fail in that room as well. Once that happened, the staff simply stopped engaging with us. They offered zero compensation and showed zero empathy.The Rooms (Room 306,308 & 311 ) are Dated: The furniture and facilities feel old and worn.No Fridges: Basic amenities are missing.Bizarre Layout: The sink is literally in the middle of the bedroom, not in the bathroom.We have traveled to over 20 countries and stayed in everything from budget hostels to luxury resorts—this was, by far, the worst management experience we have ever had.

  • User:Fabio C

    Trip type:

    Less than good for the price.

    rating30 Dec 2024

    The hotel has an amazing appearance on the front desk and reception. The staff is friendly but I had some problems:. WiFi is terrible. Keeps disconnecting every other minute. . TV Channel did not work at all. Couple bedroom are small. Toilet door does not close at all

  • User:Matthew J

    Trip type: Family

    poor night of sleep

    rating20 Jul 2024

    We stayed here one night at the beginning of an Intrepid tour. We tried to check in at 2:15 pm, but we were told the rooms would not be ready until 3 pm check-in time. At 3 pm, one of our rooms was ready, but not the other one. At 3:30 pm, both rooms were ready. However, the floors were recently mopped and slippery and our shoes made dirt tracks across the wet tile floor.There were two rooftop pools and a fitness center on the fourth floor of the hotel. The pool was closed when I tried to swim in the morning. Instead, I used the weights and treadmill. The breakfast buffet was good with a wide selection and an omelet station.I slept terribly for two reasons. There was very loud music (either at the pool or nearby club) until past 2 am. Also, the pillows were huge and made my head tilt at an awkward angle. I would call it a mixed experience at best.

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