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Generations Riviera Maya

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Generations Riviera Maya

locationRiviera Maya Norte, Riviera Maya / Playa del Carmen

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About Generations Riviera MayaAbout Generations Riviera Maya

Location

Centrally located on the Riviera Maya, this hotel is right on the beach.

Facility

The hotel has a lift and features 144 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. The rooms have a double bed and a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A telephone, a TV, a radio, a CD player, a DVD player and WiFi provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and pleasantly heated water to ensure comfortable swimming. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A terrace with sun loungers and parasols is available. The hotel offers a wide range of outdoor sports, including cycling/mountain biking, tennis, beach volleyball, volleyball, basketball, fishing and horse riding. For a fee, guests can also enjoy golf. Water sports available at the hotel include water skiing, windsurfing, jet skiing, snorkelling, diving and aquafit. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards, darts, yoga, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Leisure facilities include an entertainment programme, a kids' club and live music.

Meals

Various dining options are available, including a restaurant, a café and a bar. All-inclusive is offered as a catering option. A continental breakfast, lunch and dinner tempt guests with a wide range of dishes. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Generations Riviera Maya Amenities at Generations Riviera Maya

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Basketball

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      Beach Volleyball

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      Billiards/Snooker

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      Children's Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

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      Darts

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      Diving

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      Golf

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      Gym

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      Heated Pool(s)

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      Horse Riding

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      Jacuzzi

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      Jet Skiing

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tennis

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      Water Skiing

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      Windsurfing

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

5290

Very Good

674

Average

245

Poor

119

Terrible

108

Recent Reviews: 6436

  • User:Ali C

    Trip type: Family

    Stay away!

    rating13 Apr 2026

    Stay at your own risk! From the moment we checked in, things already felt a bit off. The gentleman at the front desk confirmed the length of our stay, quoted us the total cost, and asked whether we would be paying with cash or card. I was confused and explained that we had already paid in full and that my credit card had been charged. He said, "Let me check," and although I'm not sure he actually did, he returned in under a minute, handed us our room keys, and called for a bellhop.When we got to our room, we realized it was on a lower level, even though I had specifically booked and paid for an oceanfront room on a higher floor. I called the front desk to request a change and was told a higher-floor room would be available the next day.We then went to the concierge to make dinner reservations for our stay, only to be told everything was fully booked. Ana, the concierge who assisted us, mentioned that guests staying more than three nights receive access to the Nickelodeon water park. However, before giving us the tickets, she tried to sign us up for what was clearly a timeshare presentation (though she didn't explicitly call it that). She asked us to meet her in the concierge lounge the next morning so she could take us to the presentation and then to the park. We chose not to attend and instead drove ourselves to the water park.The next day around noon, we were notified that our new room was ready. We packed our belongings and moved upstairs. Couple hours later, concierge notified me that I had left my wallet behind, something that felt very strange, as I had checked the room multiple times. I assumed I may have dropped it under the bed or under the coffee table.When my wallet was returned, I quickly checked inside and immediately noticed that $220 USD in cash was missing. I also saw that my credit cards had been moved out of place.I went down to the concierge to report the incident. The concierge manager, Luis, showed no sympathy and did not apologize. I was informed that I will be updated in 24 hrs. 24hrs later, I received 0 calls, 0 updates. I escalated the issue to the front desk hotel manager Emmanuel, and received the same response. No concern, no urgency, no apology, and no follow-up, no accountability whatsoever.At this point, I've accepted that I likely won't recover the missing money, but I wanted to share my experience. The resort itself is beautiful, but based on what we went through, I would advise others to stay at your own risk. I will not be returning! El Dorado Royale, Propietario at Generations Riviera Maya Resort, responded to this review Dear Guest,We are truly sorry to learn that your experience did not meet your expectations. Please rest assured that we take this type of feedback very seriously, and your comments have been shared with the corresponding departments for immediate review. Our team is committed to improving the areas you mentioned to ensure a better experience for all our guests.Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and restore your confidence in our services.Kind regards,Hotel Management

  • User:W6520FBnancys

    Trip type: Family

    Another great trip!

    rating11 Apr 2026

    We go to Generations twice a year for 2 weeks each time because the staff is our extended family. This trip our son and his family joined us for 4 days and they all loved it. As I stated, it is the staff that keeps us coming back starting with the great management team of Carlos, Fabiola and Berenice. They are very approachable if one has a concern. We really appreciate their leadership and friendship.Because we are members, one of our favorite groups of people are the butlers; however, we do NOT like the head butler moving them around from resort to resort. We were fortunate to have Paul and Gerardo this trip with Ana filling in as needed, and we loved seeing Eddie there, but we REALLY missed having Luna, Imelda, Pablo, Luiz and Israel at the resort. We really hope this procedure of moving butlers around (and not informing them until the last minute) will change before our next trip. It does not benefit the members or the butlers.We also love the food and service. We would like to acknowledge the head of the restaurants, Urbano, for leading such a great staff. Standouts for us were Chef Daniel, Chef Paco, Chef Alexander, and Chef Miguel. We appreciate that at each restaurant a special of the day is always offered. The captains and hosts/hostesses at the restaurants kept things running smoothly including Miguel, Aimee, and Elena at Chef’s Market, Octavio and Sarahi at Palms, Fernando at Habb and Tovar at the Wine Kitchen. We received outstanding service from the following servers: Juan Carlos, Brian, Alma, Eduardo, Karen, Mario G. And Garcia at Chef’s Market; Israel, Roberto, Alvis and Xavier at Palms; and Gerardo, Ricardo, Marco and Octavio at Wine Kitchen. I must also include the team of sommeliers in my review including Edgar, Fabiola, Ricardo and Omar. What a wealth of knowledge each of them possess! They are all a wonderful addition to the staff.Entertainment staff is top-notch with Xiomara as the leader. Wendy, Daniela and Ingrit went above and beyond with our granddaughters in the Kid’s Club. Paty, Emanuel and Emiliano provided great activities in and around the pool.Drinks by the pool,were ever present provided by Erbie and Martha.Housekeeping services were exceptional with our daily person, Carmen and Sharon filling in on Carmen’s day off. We appreciated our nightly turn down service from Leny.We knew our luggage was safe with the bellboys and our pick up times would be honored with bellboys Julian and Enrique.All in all another great trip. We look forward to our return in October and we really hope our butlers won’t get moved around anymore unless absolutely necessary. El Dorado Royale, Propietario at Generations Riviera Maya Resort, responded to this review Dear Guest,Thank you for your wonderful and detailed review. It truly means a lot to us to know that you consider our team part of your extended family and that you continue choosing us for your vacations.We are delighted to hear that you and your family had such a memorable stay, and we sincerely appreciate your recognition of our management team, butlers, restaurant staff, entertainment team, housekeeping, and all the collaborators who made your experience special. Your kind words will certainly be shared with everyone mentioned.We also appreciate you taking the time to share your feedback regarding the butler assignments. Your comments are very valuable, and we understand how important consistency is in creating meaningful connections. Please rest assured that your observations will be shared with the appropriate team for review.It will be our pleasure to welcome you back in October for another great stay.Hotel Management

  • User:awesome7JBLB

    Trip type: Friends getaway

    Friends and a honeymoon!

    rating29 Mar 2026

    We keep returning to this resort! The location, the food, and THE PEOPLE! Gerard, Ana, Imelda, and Luiz took great care of us. Management checked in on us just to see if everything was as we desired. El Dorado Royale, Propietario at Generations Riviera Maya Resort, responded to this review Dear Guest,Thank you for your kind words and for choosing to return to our resort. We are delighted to know you enjoyed the location, food, and especially the attentive service from our team.We truly appreciate your recognition and look forward to welcoming you back again soon.Hotel Management

  • User:Joanne A

    Trip type: Family

    The truth- pros and cons

    rating21 Mar 2026

    Just came back from March Break with the family.Pros: Food was really good, swim out on the main level is excellent, service and staff are friendly. Included in your stay are a few excursions all of which were fun - book them when you get there, we did the Nik waterpark and the Beach day trip with snorkeling- food was amazing there!Cons: No entertainment or anything to do besides eat and lounge at the pool - my teens were very bored, better for younger kids that swim eat and sleep. The beach is not good, you will not be swimming there. Resort is a bit run down with parts of the resort being completely abandoned looking.If you are looking to relax by a pool with great food and drink this was great! If you are a beach person that wants to socialize after dinner or if you are coming with teens this is not for you. El Dorado Royale, Propietario at Generations Riviera Maya Resort, responded to this review Dear Guest,Thank you for taking the time to share such a detailed review of your recent stay.We are pleased to know that you enjoyed the quality of our food, the swim-up experience, and the friendliness of our team, as well as the included activities and excursions.At the same time, we truly appreciate your constructive feedback regarding entertainment options, beach conditions, and certain areas of the resort. We understand how important these aspects are, especially when traveling with teenagers, and your comments will be shared with the corresponding teams to continue enhancing the overall guest experience.We value your perspective and thank you for highlighting both the positive aspects and the opportunities for improvement.Hotel Management

  • User:Darby B

    Trip type: Family

    Paid for premium room and did not receive

    rating17 Mar 2026

    Booked a swim up room and was told none available when we arrived. Booked 6 months in advance to enjoy main floor swim out with family. Offered resorts credits which we were not interested in. Will not deal with this hotel group ever again El Dorado Royale, Propietario at Generations Riviera Maya Resort, responded to this review Dear Guest,Thank you for sharing your feedback regarding your recent stay.We sincerely regret to learn that you did not receive the swim-up room you had reserved in advance. We understand how important this feature was for your stay, especially when planning time with family, and we truly apologize for the inconvenience and disappointment caused upon arrival.Please know that this situation does not reflect the level of service we strive to provide. While we understand that the resort credits offered did not meet your expectations, your comments have been shared with the appropriate teams to review our room allocation process and prevent situations like this in the future.We deeply regret that this experience impacted your perception of our hotel group and appreciate you bringing it to our attention.Hotel Management

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