Grand Residences Riviera Cancun, A Registry Collection Hotel

Recent Reviews: 2511

• User:ckramer4077

  Trip type: Family

  Grand Residence a great resort

  08 Jun 2026

  This is a great resort. Quiet and relaxing. Rooms as very spacious and loaded with amenities. Has daily maid service and a night time turn down service. 2 large pools and 2 great restaurants. Had an all inclusive plan for all the food as well as room service.

• User:Doreen R

  Trip type:

  Broing Resort - Had fun because of our group !!

  08 Jun 2026

  Resort is Boring, it needs more entertainment !! Beach water was yellow and stunk !! Has a lot of seaweed. If you was to Relax great atmosphere. If you want to have fun and entertainment This is NOT the place to stay !!! Pamela González M, Other at Grand Residences Riviera Cancun, responded to this review Dear Doreen,Thank you for taking the time to share your feedback.We regret that your experience did not meet expectations. At Grand Residences, we offer activities for all ages, including Kids’ and Teens’ Clubs with daily supervised programs, as part of our focus on both relaxation and entertainment.Regarding the beach, sargassum is a natural phenomenon that varies by season. While it is beyond our control, our team works daily to keep the beach as clean as possible.We appreciate your comments and hope to welcome you again in the future.Warm regards,Pamela GonzálezOnline Reputation Agent 

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• User:jesse n

  Trip type:

  Cancun retry

  07 Jun 2026

  He’ll tell us beautiful. The architecture was immaculate. The sparkly space was great. My kids enjoyed the pool. The beach area was pristine, but we could not use it due to the seaweed. We used the tour company on site and we had two great tours 12 the Maya ruins and the other two explore part, which is one of the best parts we’ve been to. You will not be disappointed coming here Pamela González M, Other at Grand Residences Riviera Cancun, responded to this review Dear Jesse,Thank you for taking the time to share your experience with us.We are delighted to hear that you enjoyed the beautiful architecture, the pool, and your time exploring the area with our tour services. It’s wonderful to know your family had such a great time.We also appreciate your feedback regarding the beach conditions, as this can be affected by natural factors.We’re glad we could help create memorable moments for you and your family, and we look forward to welcoming you back soon.Warm regards,Pamela GonzálezOnline Reputation Agent 

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• User:Knowmyeats

  Trip type: Couples

  Perfect place to recharge and relax

  07 Jun 2026

  This is a bit of a long review but hopefully it helps answer questions about the resort. ROOM* Smaller sized TV but we really didn’t watch it* Hot water is HOT. You can’t take a cool or even warm shower. At least in our room. Those with little kids might want to get in tough with maintenance to ensure safety. * In room replenished snacks- cookies, mango fruit leather, banana chips, potato chips and chocolate bars as well as usual assortment of water, beer and pop * Good hair dryer* Easy workable climate control complete with a multi speed ceiling fan. * Loved having a good quality mini fridge that worked well. * My husband was really fond of the Nespresso- we have one at home so he was excited that his morning coffee routine wasn’t interrupted. ACTIVITIES * Afternoon tea (small surcharge). Cute with three different options of tea, smoked salmon sandwiches (alas no cucumber), scones and desserts* Cooking class. Your only job is to sit and have a class of wine while the chef prepares a meal in front of you complete with step by step instructions you. I personally love to cook do this was a fun activity for me. Ours was salmon with sweet potatoes and zucchini. RESTAURANT * Heaven beach bar - was amazing but the portions are huge. We didn’t realize the first few times ordering that they don’t want you to go hungry and we overate. The ceviche is out of this world. And I loved the salmon sashimi too. My husband really got into the pepita salad. And, while we weren’t expecting much the hamburger was excellent. As Canadians, we had totally forgotten that you could order a medium hamburger. Dont miss the chicken wings either. The beach waiters will even bring the food to your beach chair. The waiters will also bring you a bucket of ice to keep your water bottles and beer chilled. * International night -the clam chowder was amazing. I asked for a second bowl. I wasn’t hungry that evening but the soup was second bowl worthy* Italian night - the calamari was good with a homemade tartar sauce. I loved the fish option. Simple but beautifully prepared. The focaccia with olive oil was good too as was the panna cotta and red berries in basalmic. Our next visit we ordered the lobster pizza and calamari for appetizers. Our entrees were lobster ravioli and the lamb ragu. The lamb ragu stole the show! I also ordered a gin martini and it was very nice as it was served with three large olives. * French night - the escargots were different than what I was used to - more of a tomato sauce than a garlic butter. But good. The vichyssoise was done nicely as were the mussels. Both of us had the grouper which was excellent. My husband ordered dessert the orange crème brûlée and mentioned it was over cooked * Taco night - it’s actually a buffet in flor de canela. I’d would go back for the Vera Cruz fish, tacos Al pastor. The very nice waiter Louis? Kindly answered my questions about the pozole soup. * Flor de Canela - they bring you a salsa/guacamole to start. I had the ceviche as my starter. It was huge. My husband tried the Mexico City mushroom soup which he highly recommended. I followed my starter with the delicious Mayan fish. My husband had two mains the marrowbone and the pork medallions. For dessert it was a churro snd a bowl of ice cream. * Wine: the Pinot was very nice. My husband enjoyed the Chardonnay and the reds. * Seafood night - is a buffet as well. There are multiple types of shrimp, mussels, crab claws and oysters, as well as accompanying sauces. You place your grill order with the waiter. I had the tuna and my husband had grouper. Absolutely no complaints. They were really nice that night about bringing me lemonade iced teas. I had a bit too much sun and really needed to hydrate. They even made a to-go for me to take back to the room. * Mexican party/bbq - this is held by the lap pool. We were hesitant about this as we aren’t a fan of table sharing. But, we scored a table to ourselves and quite enjoyed the meal (salad bar. Wood bbq with steak, chorizo, chicken, fish.. ) they even had elotes! Be careful there are a handful a dishes that are spicy - I mistook a Serrano for a jalapeño pepper. I had a few moments of mouth fire. * Breakfast is buffet or a La carte. The buffet has a decent variety for the small size of the resort. The fresh juice station is wonderful and they have a freshly squeezed orange juice machine. We ordered a couple of international breakfasts more to say we tried them. Very filling. * Room Service - we ordered a couple of times for breakfast and supper and loved it. Expansive menu, large portions. It takes about 45 minutes to be delivered. They ask you when they should come back for the dishes -1 hour, 2?RESORT* No towel game. Go to the activities desk by the kids club to reserve your chair for the next day. Definitely a more civilized way to do things. The beach butlers will escort you to your beach beds and get you settled.* The pools and whirlpools are open until 10 pm. We usually had the pools to ourselves after supper. * They bring you popsicles and fresh fruit skewers by the pool and beach. * Allergies. They take them seriously here. * Beach - lovely sand. There are some rocks in the water in many spots when you first go in. We found that if you line yourself up with the heaven sign you can pretty much avoid them. This is definitely not a party resort. We loved seeing the multigenerational families enjoying their vacation. We were honestly exhausted when we arrived and just wanted to sleep, rest, eat, repeat. And thankfully this resort excelled at letting us do just that. Pamela González M, Other at Grand Residences Riviera Cancun, responded to this review Dear Knowmyeats,Thank you for taking the time to share such a detailed review of your stay.We’re delighted to hear that you enjoyed many aspects of your experience, especially the food, activities, and relaxing atmosphere of the resort. It’s also wonderful to know that our team contributed to making your stay enjoyable—we will gladly share your kind comments with them.We truly appreciate your feedback and are pleased to know we helped create a restful and memorable vacation. We look forward to welcoming you back soon.Warm regards,Pamela GonzálezOnline Reputation Agent 

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• User:Tim C

  Trip type:

  The best ever

  06 Jun 2026

  One of the best resorts Holiday Inn Resorts offers. Luxurious and pampering. The staff are 100 percent on top of everything at your beck and call...Cannot say enough good things about this resort.. dont miss it. Pamela González M, Other at Grand Residences Riviera Cancun, responded to this review Dear Tim,Thank you for taking the time to share your kind feedback.We’re delighted to hear that you enjoyed such a luxurious and pampering experience, and that our staff helped make your stay so attentive and seamless. Your comments truly reflect what we aim to deliver through “The Royal Experience.”We look forward to welcoming you back soon.Warm regards,Pamela GonzálezOnline Reputation Agent 

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