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Riviera Maya Norte, Riviera Maya / Playa del Carmen Share this Deal
About Grand Velas Riviera Maya The Ambassador
This hotel is located in the centre of Playa del Carmen.
The friendly staff at the reception desk are happy to answer any questions. A baggage storage service and a cash machine are available. Wireless internet access (no extra charge) is provided to guests. Guests can learn more about excursions at the tour desk. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the car park for no extra charge (subject to availability). Other services include a babysitting service, a childcare service, a transfer service, room service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service (no extra charge) to explore the surrounding area. Complimentary newspapers are available.
Air conditioning ensures that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. A minibar is provided. Other features include a telephone, a TV and WiFi. The bathrooms have a shower and a whirlpool bath. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms.
The pool area, which includes 3 outdoor pools and an indoor pool, is great for working out or just relaxing. Younger swimmers can splash around in the children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Sun loungers and parasols are available on the terrace, where guests can enjoy a quick break or relax for hours. For guests who wish to keep active, tennis and golf are available. With water skiing, windsurfing and jet skiing available, the hotel also caters to water sports enthusiasts. Sport and leisure facilities at the hotel include billiards and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments, hydrotherapy treatments and Ayurveda treatments. The hotel offers plenty of activities and entertainment options, including a kids' club, a dance club and a nightclub.
Warm hospitality and a pleasant ambience await guests in 8 restaurants. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. A delicious breakfast provides energy for the rest of the day. The hotel also offers picnics.
Amenities at Grand Velas Riviera Maya The Ambassador
Facilities
Air conditioning
Bar(s)
Bicycle Hire
Car Park
Conference Room
Hairdresser
Kids Club
Laundry Facilities
Lifts
Nightclub
Restaurant(s)
Room Service
Shops
Wifi
Hygiene
Contactless check-in/-out
Contactless payment
Contactless room service
Enhanced cleaning programme
Hand sanitiser
Health checks on staff
Protective equipment for employees
Protective hygiene screens
Social distancing regulations
Time interval between room bookings
Use of commercially available disinfectants
Sport/Entertainment
Aerobics
Billiards/Snooker
Children's Pool
Golf
Gym
Indoor Pool
Jacuzzi
Jet Skiing
Massage
Number of Pools
Outdoor Pool(s)
Parasols
Sauna
Steam bath
Sun loungers
Tennis
Water Skiing
Windsurfing
Location
User Rating & Reviews
Excellent
2
Very Good
1
Average
1
Poor
0
Terrible
0
Recent Reviews: 4
User:Wamidh A
Trip type: Family
It is simply PERFECT
27 Feb 2022
User:yasik815
Trip type: Family
Amazing trip!
17 Jan 2022
User:Pathfinder317785
Trip type: Family
Cancun 2021
15 Dec 2021
User:yess i
Trip type:
Zero ecológico. Instalaciones promedio. Servicio muy bien.
13 Aug 2025
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