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Hacienda Maria Bonita

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Hacienda Maria Bonita

locationPlaya del Carmen, Riviera Maya / Playa del Carmen

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About Hacienda Maria BonitaAbout Hacienda Maria Bonita

Location

Located in the heart of Playa del Carmen and is only a block away from the famous 5th Avenue, as well as the beach. Guests will find plenty of bars, restaurants, shops and a lively nightlife just minutes away from the hotel.

Facility

The hotel has 40 rooms, which are located on 3 storeys and are reachable by lift. The reception desk is open round the clock. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service and a hotel shuttle bus. Bicycles can be kept in the bicycle storage area. A fax machine is available for guests' business needs.

Rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the pool from a balcony or terrace. Rooms have a double bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe and a desk are also available. Guests will also find a refrigerator included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, satellite television and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Sun loungers and parasols are available on the terrace, where guests can enjoy a quick break or relax for hours. Leisure options at the hotel include tennis, golf, a gym and massage treatments. For a fee, guests can also enjoy jet skiing, snorkelling and diving.

Meals

The dining area includes a bar. Guests can dine in a non-smoking restaurant with an area for smokers. A generous breakfast buffet guarantees a great start to the day.

Amenities at Hacienda Maria Bonita Amenities at Hacienda Maria Bonita

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Restaurant(s) with smoking area

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      Room Service

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

  • Sport/Entertainment

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      Diving

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      Golf

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      Indoor Pool

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      Jet Skiing

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sun loungers

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      Swimming Pool

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      Tennis

LocationLocation

Map preview

Around this property:

Centre

300 m

Beach

350 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

97

Very Good

119

Average

77

Poor

34

Terrible

47

Recent Reviews: 374

  • User:Missy E

    Trip type: Family

    THIS HOTEL CHEATED US!

    rating20 Mar 2025

    My husband and I had a reservation for one night, March 8 (which I had made online the day before). When we checked in, I gave the lady my paperwork that included our name, confirmation number and date. She gave us one room key and room number and we spent the night. The next morning my husband noticed on his credit card bill that he had been charged twice. Figuring it was a mistake, we went to the desk and told them the problem. The lady said we had reserved two rooms so we had to pay for two. Over and over we explained that we had only been given one key and had only needed and stayed in one room (which they understood) but for some reason still insisted we had to pay for two rooms. We didn't understand that reasoning at all but the lady at the desk went to get another lady who also confirmed that we had reserved two rooms (one online and one the night before). Since we had transportation to catch (we were only stopping here for one night between places) we had to just leave and hope they would adjust our credit card bill, which they did not. We feel extremely cheated and that surely they know there was no way we had reserved two rooms. If we weren't losing money on the deal it would almost be comical.Also, my husband and I were looking forward to a good night's sleep since that was our travel day and we were going to travel again the next morning, but we got ZERO sleep until after 3:00 a.m. when the night club across the street Coco Bongo closed. We both love music but this sounded like the band was in our room solid until three in the morning. We couldn't sleep a wink.So, unless you are absolutely desperate, do yourself a favor and DO NOT STAY HERE! Gestor de Experiencia, Guest Services / Front Office at Hotel Hacienda Maria Bonita, responded to this review Dear Missy E, we sincerely apologize for the inconvenience you experienced during your stay at our hotel. We understand your frustration regarding the double charge issue and the misunderstanding with the room reservation. Rest assured that we will investigate this matter further to ensure it does not happen again in the future. Additionally, we regret the disturbance caused by the noise from the nearby night club, impacting your sleep quality. Your feedback is valuable to us, and we will take the necessary steps to address these issues. We appreciate your candor and hope you will consider giving us another opportunity to provide you with a better experience in the future.

  • User:Louise B

    Trip type: Family

    It’ll do, if your budget travellling and don’t mind constant noise

    rating10 Jan 2025

    The pillows are bumpy hard rocks and the next door night club runs till about 4am! There is no option to swap pillows. While the location itself is excellent for being downtown, it’s very noisy.This is a budget hotel with zero amenities. You can rent extra blankets, and a fridge!You get A bed and a shower at best.Breakfast at the separate cafe outside is lovely though. I dont think it’s related to this hotel.There is a cute car onsite. Gestor de Experiencia, Guest Services / Front Office at Hotel Hacienda Maria Bonita, responded to this review Dear Louise B, Thank you for sharing your feedback about your recent stay at Hotel Hacienda Maria Bonita. We apologize for any inconvenience caused by the noise from the nearby nightclub and the issues with the pillows. We appreciate your comments regarding the location and the breakfast at the cafe. Your feedback is valuable to us as we strive to improve the overall guest experience. We hope you will consider staying with us again in the future, and we will do our best to ensure a more comfortable stay for you. Thank you for choosing our hotel. Warm regards, Hotel Hacienda Maria Bonita Management

  • User:theclarken

    Trip type: Solo travel

    Next Time Maybe I'll Stay Somewhere Else

    rating01 May 2024

    I don't usually stay in luxury hotels, but I don't stay in cheap motels either. This was definitely on the cheap side. The rooms are very basic and mostly clean. I was concerned about the number of mosquitos in the room and opted to apply bug repellent before going to bed. On the plus side, the air conditioner worked well. And other than the guy who didn't want to be bothered to check me in, the rest of the staff were awesome and friendly. Also the place is walkable to the beach and a number of restaurants/bars. Gestor de Experiencia, Guest Services / Front Office at Hotel Hacienda Maria Bonita, responded to this review Dear theclarken, Thank you for sharing your experience at Hotel Hacienda Maria Bonita. We appreciate your feedback regarding the room cleanliness and friendliness of our staff. We apologize for any inconvenience caused by the presence of mosquitoes and any issues during check-in. It's great to hear that you enjoyed the convenient location near the beach and restaurants. We take your comments seriously and will work towards improving to provide a better experience for our guests. We hope you consider giving us another chance in the future. Warm regards, Hotel Hacienda Maria Bonita Management

  • User:Su M

    Trip type: Solo travel

    Plenty of better places in this area

    rating23 Feb 2024

    There were no beds. It was a thick mattress on. Top of some bricks. Dirty windows, dirty mirrors, bad lighting. I had to wait 3 days for a fridge. The guy who was mainly at the reception very grumpy and not helpful. The rest of staff were ok. Damp smell Gestor de Experiencia, Guest Services / Front Office at Hotel Hacienda Maria Bonita, responded to this review Dear Su M, we sincerely apologize for the inconveniences you experienced during your stay. Your feedback is essential, and we take your comments seriously. We are currently addressing the issues related to cleanliness and maintenance to ensure that our facilities meet the standards expected by our guests. Additionally, we're retraining our staff to provide better service and resolve issues promptly. We understand how important comfort is, and we are committed to improving the quality of our accommodations. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much better experience in the future.

  • User:YogiJCC

    Trip type: Solo travel

    Colorful Budget hotel in Downtown Playa

    rating06 Nov 2023

    Hacienda Maria Bonita Hotel is a colorful budget option in the heart of Playa del Carmen. Rooms are basically furnished yet clean and Cozy. The Hotel team consisted of friendly and helpful individuals who made their best efforts to make sure your needs were met. The decor used throughout the complex is what makes this place uniquely memorable. Paintings of all types and sizes are found all over . From of the walls, of the rooms, to the staircases , common areas and even the toilets. You’ll also find random artifacts from a gigantic bell, to a life size Cross you’d more likely expect to find at a church and not on the pastel colored hotel walls. The pool area is welcoming and are you’re likely to find yourself cooling off some of the afternoon heat. The main beach is located two blocks away and you’ll find all types of food establishments/bars anywhere you turn.

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