Hm Playa Del Carmen

Recent Reviews: 1396

• User:AZIZBENELFOUL

  Trip type: Friends getaway

  Good location but everything is average

  27 Apr 2026

  Staff was rude upoon check inWe were 6 rooms Its my first stay hereBut for sure the last oneAsking for crédit card as warranty What i accepeted after long négociations As its per hotel policyAnd they said dont worry we will give the copy at check out Copy was lost ( or i hope not stolen to be used)Now quality of the breakfast : very cheapVery simpleGood point : quality of food served around the poolAnd the best point : location I came this hotel 3 times since 2015I stopped using it after 2019 when our dafe box was stolen Now i will not recommend this hotel any more Dirección HM Playa del Carmen, Propietario de posadas at HM Playa del Carmen, responded to this review Dear AZIZBENELFOULWe sincerely appreciate the time you have taken to share your experience.We are truly sorry to learn that your stay did not meet expectations. Your comments regarding arrival interactions, payment handling, and breakfast impression are concerning, and we regret any discomfort this caused.We are grateful you noted the poolside dining and the convenient location. Our team strives to deliver courteous service, clear communication, and a consistently high standard across all touchpoints.We value your past patronage and the detailed feedback you have provided. Our commitment remains to provide a seamless and respectful experience for every guest.We hope to have the opportunity to restore your confidence in a future visit.Best regards,Dirección HM Playa del Carmen

  Read more

• User:rileythomson63

  Trip type: Couples

  Nice enough hotel

  25 Apr 2026

  The hotel was nice - large room with a king bed, double vanity sinks, walk in shower with soaps, safe box, buffet style breakfast, drinking water provided. A staff member is available to help book tours in the lobby/reception area.They put a bracelet on you upon arrival so they know you are staying there and for the breakfast in the morning but the bracelet is not easy to take off - I had to break the bracelet to get it off my wife because did not want it on for sleeping.When the cleaning staff tidied our room they moved all of our stuff on the bathroom sinks and nightstands which made us a bit uncomfortable though nothing was missing. The AC is a central system and it is incredibly loud, it was waking us up in the night when it would turn on. The only other thing that made us uncomfortable was other guests changing at the pool area: we saw two guests (both male and female) change at the poolside even though there is a no nudity policy and a bathroom right off the pool deck. It might be a cultural difference but we did not find that appropriate. Dirección HM Playa del Carmen, Propietario de posadas at HM Playa del Carmen, responded to this review Dear rileythomson63Thank you very much for sharing your feedback about your stay with usWe are pleased to hear that you appreciated the spacious room, comfortable bedding, walk-in shower, and the convenience of our breakfast and tour assistance. It is wonderful to know these elements contributed positively to your visit.We are sorry to learn that aspects of your experience did not meet expectations. Your remarks about comfort, privacy, and the overall atmosphere are important to us, as we aim to provide a restful environment and considerate service throughout the hotel.We value your perspective on guest etiquette and the pool area, as well as your comments regarding in-room comfort. Our team remains dedicated to maintaining high standards and an experience that feels both welcoming and respectful.Thank you again for choosing us. We hope to have the opportunity to welcome you back for a more seamless and relaxing stay.Best regards,Dirección HM Playa del Carmen

  Read more

• User:Tim K

  Trip type: Family

  Very nice and well-priced

  18 Apr 2026

  Excellent, clean hotel. Superb breakfast. We filled up every morning and therefore didn’t need lunch. Clean room with large comfortable bed. Difficult to dial in a good temperature in the shower; either scalding hot or cold! Enjoyed the pool. We were able to get clean towels on demand and could take these towels on trips out. I found the towel policy a bit confusing; on certain days and certain times, new towels were unavailable (at least that was the rule. Each time I talked my way into a towel!!) The food by the pool was good and not a terrible price.Happy hour cocktails - 2 for the price of 1 as long as they were the same. Late check-out. Would have liked a kettle in the room. Very well-located. Room cleaning was efficient and we had to fix the blind which was done within 5 minutes of calling. Very nice stay Dirección HM Playa del Carmen, Propietario de posadas at HM Playa del Carmen, responded to this review Dear Tim KThank you very much for sharing your feedback about your stay with usWe are delighted to hear that you enjoyed a very nice stay, particularly the cleanliness, comfortable bed, superb breakfast, and our convenient location. It is wonderful to know you appreciated the pool, food and value at the bar, efficient housekeeping, and the prompt assistance with the blind.We are grateful for your compliments on the availability of fresh towels and the flexibility for your outings. We also appreciate your observations regarding the shower temperature, towel availability times, and the preference for an in-room kettle, which help us understand what enhances a seamless experience.Our team is pleased that late check-out suited your plans and that you made the most of happy hour. Your recognition of our service and amenities reinforces our commitment to providing attentive hospitality and a relaxing environment for our guests.We look forward to the pleasure of welcoming you back for another enjoyable stay.Best regards,Dirección HM Playa del Carmen

  Read more

• User:Art B

  Trip type: Couples

  Our 3rd stay and a bit disappointed.....

  17 Mar 2026

  We love this hotel, but to be honest we had a couple of hiccups at check in. This is our third, 10 day stay. We booked this 7 months in advance and requested a king bed in a city view, terrace room. When we arrived, we were told no kings were available. Then when we went to pay for our stay, it was $40 US more than our booking total. I showed them their receipt of the total without taxes, plus the total with taxes and the final balance due at check in. They said it's another tax for Quintana Roo. If that is the case, that should be stated on your booking confirmation. In the past, the breakfast buffet was a pretty good start to the day. This trip, we felt that a lot of the time the food was cold.Now the positive....the Staff...Fabian, Gabriel, Edwin, Raul and Roman. They work so hard, are kind and one of the biggest reasons we return. Thank you!!In closing, we most likely will stay here again, we are just hoping they will address our concerns.

  Read more

• User:chunautia

  Trip type: Family

  Cozy and clean

  11 Mar 2026

  Nice cozy and clean. The staff was friendly and the breakfast buffet was generous and good quality. The pool area is quiet and the greenery around is a big plus.We stayed in #217, no outside noise.The only con was pillows. No options to choose from.