HM Playa Del Carmen

Recent Reviews: 1396

• User: AZIZBENELFOUL

  Trip type: Friends getaway

  Good location but everything is average

  Staff was rude upoon check inWe were 6 rooms Its my first stay hereBut for sure the last oneAsking for crédit card as warranty What i accepeted after long négociations As its per hotel policyAnd they said dont worry we will give the copy at check out Copy was lost ( or i hope not stolen to be used)Now quality of the breakfast : very cheapVery simpleGood point : quality of food served around the po… Read moreStaff was rude upoon check inWe were 6 rooms Its my first stay hereBut for sure the last oneAsking for crédit card as warranty What i accepeted after long négociations As its per hotel policyAnd they said dont worry we will give the copy at check out Copy was… Read more

• User: rileythomson63

  Trip type: Couples

  Nice enough hotel

  The hotel was nice - large room with a king bed, double vanity sinks, walk in shower with soaps, safe box, buffet style breakfast, drinking water provided. A staff member is available to help book tours in the lobby/reception area.They put a bracelet on you upon arrival so they know you are staying there and for the breakfast in the morning but the bracelet is not easy to take off - I had to break… Read moreThe hotel was nice - large room with a king bed, double vanity sinks, walk in shower with soaps, safe box, buffet style breakfast, drinking water provided. A staff member is available to help book tours in the lobby/reception area.They put a bracelet on you up… Read more

• User: Tim K

  Trip type: Family

  Very nice and well-priced

  Excellent, clean hotel. Superb breakfast. We filled up every morning and therefore didn’t need lunch. Clean room with large comfortable bed. Difficult to dial in a good temperature in the shower; either scalding hot or cold! Enjoyed the pool. We were able to get clean towels on demand and could take these towels on trips out. I found the towel policy a bit confusing; on certain days and certain ti… Read moreExcellent, clean hotel. Superb breakfast. We filled up every morning and therefore didn’t need lunch. Clean room with large comfortable bed. Difficult to dial in a good temperature in the shower; either scalding hot or cold! Enjoyed the pool. We were able to g… Read more

• User: Art B

  Trip type: Couples

  Our 3rd stay and a bit disappointed.....

  We love this hotel, but to be honest we had a couple of hiccups at check in. This is our third, 10 day stay. We booked this 7 months in advance and requested a king bed in a city view, terrace room. When we arrived, we were told no kings were available. Then when we went to pay for our stay, it was $40 US more than our booking total. I showed them their receipt of the total without taxes, plus the… Read moreWe love this hotel, but to be honest we had a couple of hiccups at check in. This is our third, 10 day stay. We booked this 7 months in advance and requested a king bed in a city view, terrace room. When we arrived, we were told no kings were available. Then w… Read more

• User: chunautia

  Trip type: Family

  Cozy and clean

  Nice cozy and clean. The staff was friendly and the breakfast buffet was generous and good quality. The pool area is quiet and the greenery around is a big plus.We stayed in #217, no outside noise.The only con was pillows. No options to choose from.Nice cozy and clean. The staff was friendly and the breakfast buffet was generous and good quality. The pool area is quiet and the greenery around is a big plus.We stayed in #217, no outside noise.The only con was pillows. No options to choose from.