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Hotel El Dorado Seaside Palms

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Hotel El Dorado Seaside Palms

locationRiviera Maya Sur, Riviera Maya / Playa del Carmen

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About Hotel El Dorado Seaside PalmsAbout Hotel El Dorado Seaside Palms

Location

This hotel is located in Playa del Carmen, right on the beach.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a cash machine. Wireless internet access (no extra charge) is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a playroom. Parking spaces are available to guests travelling by car (no extra charge). Other services include a 24-hour security service, a car hire service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel doctor. A bicycle hire service provides all the necessary equipment for exploring the surrounding area.

Rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. Rooms include a king-size bed. Extra beds can be requested. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. Further amenities include an ironing set and a trouser press. A telephone, a TV, a DVD player and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and bathrobes are available for daily use. The hotel has non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Sun loungers and parasols are available on the sun terrace. The wide range of activities offered at the hotel ensures that there is something new to do every day, including cycling/mountain biking, tennis, bocce, beach volleyball, volleyball, basketball, fishing and horse riding. With windsurfing, kayaking, snorkelling, diving and aquafit available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, squash, yoga, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and anti-ageing treatments. Third-party operators offer Ayurveda treatments. Live music and a casino are also options for entertainment.

Meals

The dining area includes a restaurant and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive can be booked. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages. Breakfast, lunch and dinner are available. The menu also offers diet meals, gluten-free meals and vegetarian dishes. In addition, special catering options and picnics are available.

Payment

MasterCard is accepted as payment at the hotel.

Amenities at Hotel El Dorado Seaside Palms Amenities at Hotel El Dorado Seaside Palms

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Casino

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      Conference Room

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Beach Volleyball

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      Canoe

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      Diving

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      Golf

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      Gym

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      Heated Pool(s)

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      Horse Riding

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tennis

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      Windsurfing

LocationLocation

Map preview

Around this property:

Beach

0 m

Centre

15 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

4802

Very Good

964

Average

427

Poor

187

Terrible

182

Recent Reviews: 6562

  • User:Shanna B

    Trip type: Friends getaway

    Take the trip!

    rating28 May 2026

    Our group of friends decided we needed a little getaway — you couldn’t beat the deal at El Dorado! The rooms were fine - nothing necessarily noteworthy (they were basic rooms that were very well kept) but we weren’t going to vacation to spend the days in our rooms. The entertainment here was top-notch. Luana & Ben made this trip unforgettable. We played volleyball, music trivia, bingo and karaoke. The food was great, the pools were great, the staff was EXCELLENT… everyone we met was so kind and helpful but I would go back solely because Luana and Ben knew exactly how to get everyone pumped up and enjoy their vacation to the fullest. Take the trip! El Dorado Seaside Suites, Director General at El Dorado Seaside Suites, responded to this review Dear shannab242Thank you for such a wonderful review and for sharing your experiences with us. I’m sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We hope that El Dorado Seaside Suites Riviera Maya, a SPA Resort, will be your preferred resort for your next visit to the Riviera Maya and Mexico.Kind RegardsYour Hotel Management

  • User:Skylor S

    Trip type: Couples

    Couldn’t of asked for a better Honeymoon!

    rating25 May 2026

    Activities were 5+ stars! We always had something to do. Luana, Fernanda and Benjamin made pool activities and games SO much fun! Always upbeat and keeping things interesting! Jose, Ximena, Danna, Andres and Luis as well! You all make us want to come back very soon. El Dorado Seaside Suites, Director General at El Dorado Seaside Suites, responded to this review Dear skylors314Thank you for such a wonderful review and for sharing your experiences with us. I’m sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We hope that El Dorado Seaside Suites Riviera Maya, a SPA Resort, will be your preferred resort for your next visit to the Riviera Maya and Mexico.Kind RegardsYour Hotel Management

  • User:DePere

    Trip type: Couples

    A Beautiful Resort

    rating22 May 2026

    We just returned from a seven-night stay at El Dorado Seaside Suites. There is a lot to like about this resort. We chose the Seaside Suites vrs the Palms due to the fact that each room is a swim out suite. While this was a very unique amenity, and we did utilize the feature, if we return we will stay at El Dorado Palms as it is closer to the Pools that we preferred. (There are four pools on the grounds that the two El Dorado resorts share). The grounds of the resorts are absolutely beautiful. The palm trees are mature and plentiful. We frequently stopped during our walks to simply enjoy the flora. During our walks we frequently spotted coatis and racoons. The walk from our room to the lobby and the Seaside Market (Buffet dining) was ½ of a mile. If walking isn’t your thing, shuttles are readily available at no charge to transport you to and from different locations (restaurants, lobbies, pools, or your room)Food and drink were typical of an All-Inclusive in Mexcio. We had no problems making reservations at the three restaurants that required reservations.Our seven-night stay allowed us to take advantage of three complementary excursions. A full day at El Dorado Marona Beach which included: food, drink, and an hour tour on a catamaran with a snorkel stop, a trip to Aktun Chen which included a cave tour with an underground cenote, along with an opportunity to swim in a second cenote. This was the excursion that I really enjoyed. The third trip was a bus ride to Playa Del Carmen for 2.5 hours of shopping, with stops at a jewelry outlet and an opportunity for tequilas tasting prior to reaching Playa Del Carmen.Staff was great. House Cleaning did an excellent job, and our minifridge was restocked daily. Loved the rainforest shower head.The only negative pertaining to this resort is the large amount of sargassum seaweed that is accumulating on the shore. Before booking the resort, I knew that the beach was small at the resort but I was looking forward to snorkeling. Due to the amount of seaweed, I decided not to snorkel at the resort. The sargassum issue is not limited to Seaside resort but is affecting many parts of Mexico and the Caribbean. Do a Google search before booking if you are a person who wants to spend time in the ocean.We will consider returning to El Dorado but probably at a different type of year to lessen the probability of the seaweed issue. El Dorado Seaside Suites, Director General at El Dorado Seaside Suites, responded to this review Dear DePereThank you for such a wonderful review and for sharing your experiences with us. I’m sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We hope that El Dorado Seaside Suites Riviera Maya, a SPA Resort, will be your preferred resort for your next visit to the Riviera Maya and Mexico.Kind RegardsYour Hotel Management

  • User:Rod-Oxfordshire

    Trip type: Couples

    First Class Hotel

    rating16 May 2026

    Beautiful hotel complex, with good, clean rooms with a comfy bed, a jacuzzi and packed fridge included.Great variety of restaurants and bars that are spaced out, there is regular transport available by golf trolley and the drivers are very helpful when finding your way around. The pools are nice with plenty of beds. The Bali beds on the beach and pool areas are wonderful and very comfy.On the down side the beach is lovely but can be covered by seaweed. Signage needs improving so that you can find the location of things.Most importantly we believe that apart from the map provided you need to know the hours/times of all the facilities without keep looking on the app. The people are very friendly.The excursions are very expensive. El Dorado Seaside Suites, Director General at El Dorado Seaside Suites, responded to this review Dear Rod-OxfordshireThank you for such a wonderful review and for sharing your experiences with us. I’m sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We hope that El Dorado Seaside Suites Riviera Maya, a SPA Resort, will be your preferred resort for your next visit to the Riviera Maya and Mexico.Kind RegardsYour Hotel Management

  • User:Brandon S

    Trip type: Couples

    Unnecessary charges

    rating15 May 2026

    Poor service, facilities look like they haven't been refreshed in 10+ years. Charged 100 USD for lost wrist bands which do not lock and fall off repeatedly. Resort is constantly looking for ridiculous charges. Would not recommend El Dorado Seaside Suites, Director General at El Dorado Seaside Suites, responded to this review Dear Q8943KLbrandonsThank You for this review of your stay at El Dorado Seaside Suites Riviera Maya, a SPA Resort.Please accept our sincere apologies for not coming up to your rightful expectations for the inconsistencies found during your stay.We at the El Dorado Seaside Suites Riviera Maya, a SPA Resort, pride ourselves on our high levels of service; we are terribly sorry if that did not come across during your visit.We have taken your feedback very seriously and every aspect of your review has been taken onboard.I take this opportunity in thanking you again for your Custom and for your Valuable Feedback, we look forward to hosting you in the future and we will ensure you that your next experience is nothing short of perfectionKind RegardsYour Hotel Management.

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