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Homemexico

Hotel Las Golondrinas

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Hotel Las Golondrinas

locationPlaya del Carmen, Riviera Maya / Playa del Carmen

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About Hotel Las GolondrinasAbout Hotel Las Golondrinas

Location

This hotel is located in the relaxing area of Playa del Carmen, around 350 m from an inviting beach and 400 m from the pedestrian zone with its various bars, restaurants and shops. Links to the public transport are located in the immediate vicinity.

Facility

The hotel has 3 suites and 48 double rooms, which are located on 3 storeys and are reachable by lift. The reception desk is open round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Parking facilities available to guests include a garage (for a fee) and a car park. Further services include a babysitting service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Travellers with bicycles can make use of the on-site bicycle storage area. A fax machine is available for guests' business needs.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. There is a kitchenette in the rooms. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Wheelchair-friendly rooms can be booked. The hotel has family rooms and 51 non-smoking rooms.

Sport

Guests can taking a refreshing dip or just relax in the pool complex, which includes indoor and outdoor areas. Sun loungers and parasols are available on the sun terrace. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, golf, a spa and a solarium.

Meals

The hotel includes a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Bed and breakfast can be booked. In addition to breakfast, the hotel also offers lunch and dinner à la carte.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at Hotel Las Golondrinas Amenities at Hotel Las Golondrinas

  • Facilities

    • -

      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Car Park

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      Currency Exchange

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

  • Sport/Entertainment

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      Golf

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      Indoor Pool

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      Jacuzzi

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      Outdoor Pool(s)

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      Parasols

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Restaurants

100 m

Tourist Centre

150 m

City Centre

200 m

Bus Station

200 m

Park

250 m

Nightclub

250 m

Bars / Pubs

250 m

Beach

350 m

Sea

350 m

Golf Course

1.5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

218

Very Good

236

Average

71

Poor

28

Terrible

27

Recent Reviews: 580

  • User:Tinkabell2uk

    Trip type: Solo travel

    Not terribly helpful.

    rating28 Aug 2022

    The hotel is fine. It’s not luxury but it is clean the beds are comfortable and the pool is nice. Even though on the Main Street it’s actually very quiet. It’s also very convenient for a lively popular restaurant across the road.I do not recommend the breakfast in this hotel.Curiously the hotel cannot provide ice and it doesn’t have a bar or freezer. To that end, if you’d like to have a chilled drink by the pool you need to walk down the street to purchase drinks etc and ice ( note ice is only available in 5 kg bags) and bring them back to the hotel. In addition I asked the hotel on my second stay to post 5 post cards and left more than ample to pay for. The staff were not able to direct me to a post office. Non of the 5 postcards have arrived in the UK 2.5 months later. I have called the hotel to chase. My advice. Go elsewhere.I’ve called the hotel to check what has happened. I await a response.

  • User:Dancarter19

    Trip type: Couples

    Very pleasant staying

    rating25 Feb 2022

    My wife and I come to Playa del Carmen every year but we are back after 2 years now and this time we didn't pick El Dorado like we always do. We thought it would have been a poorer experience since resorts give you everything you need at any moment and small hotels are often a less pleasant way of being. We had to rethink everything we used to believe.This place looks like a mexican home starting from the colors, yellow and blue and everything beautifully placed really gives you the mexican experience. It's not fancy, it's not 5 diamonds, it's definitely not luxury but it's clean, cozy, well kept and the staff is efficient and friendly. Plus staying at the very center of town helps a lot. A must for our next trips.

  • User:MiklosTamas1965

    Trip type: Friends getaway

    How can lost your loyal guest for 10 day’s?

    rating11 Feb 2022

    How can lost your loyal guest? We come to this hotel more than 12 years ago every year with friends.Now first time the breakfast is uner any standard and not enough for an adult. A little fruit 8 dkg`s a little cereals and a small portion yogurt. If you want marmalade and bread you need to pray for bread because forget it to put on the table.May be say it’s COVID but last year also was pandemic but breakfast was great.It looks like after 12 years loyalty’s we need to looking other hotel.Thank you.

  • User:GoFar22

    Trip type:

    Beware! Terrible Customer Service

    rating24 Nov 2021

    WARNING: Strongly advise you to look elsewhere for accommodation or know you cannot expect any help from management if your plans change. During covid this is unacceptable! Management does not reply to emails and is very unhelpful on the phone. I made a booking and needed to cancel. They have kept my money for all 6 nights booked and completely ignored my attempts to contact them.

  • User:gmack2017

    Trip type:

    Hotel Manager Johnathan

    rating06 Nov 2021

    We had booked a month vacation rental condo unit at Hacienda San Jose in Playa Del Carmen October 2021. On our 2nd day the hydro went out at 4 am, we had no power and no water...(the whole street was out) we waited until the evening before finding an alternative place to stay for the night. We found Las Golondrinas and got a room for the night at a very reasonable rate. Johnathan, the manager on duty that night was friendly and couldn't do enough for us. The first room he showed us the a/c wasn't working properly, no problem, he got us another room right away. We got a good night's sleep and a refreshing shower. The next evening (back at our rental unit) I realized that I had left my prescription eye glasses at Golondrinas, we went back thinking there was no way we would be able to get them back. Johnathan was again on duty, he took us up to the first room we went in and at first is seemed like I would be out of luck as we couldn't see them, then Johnathan spotted them... I was overjoyed and almost in tears to find them... Johnathan was so kind and patient, he is the meaning of the words "customer service" here in Playa Del Carmen. We would recommend Las Golondrinas without hesitation, it's a lovely hotel with lovely people running it...

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