Hotel Las Golondrinas

Recent Reviews: 580

• User: Tinkabell2uk

  Trip type: Solo travel

  Not terribly helpful.

  The hotel is fine. It’s not luxury but it is clean the beds are comfortable and the pool is nice. Even though on the Main Street it’s actually very quiet. It’s also very convenient for a lively popular restaurant across the road.I do not recommend the breakfast in this hotel.Curiously the hotel cannot provide ice and it doesn’t have a bar or freezer. To that end, if you’d like to have a chilled dr… Read moreThe hotel is fine. It’s not luxury but it is clean the beds are comfortable and the pool is nice. Even though on the Main Street it’s actually very quiet. It’s also very convenient for a lively popular restaurant across the road.I do not recommend the breakfas… Read more

• User: Dancarter19

  Trip type: Couples

  Very pleasant staying

  My wife and I come to Playa del Carmen every year but we are back after 2 years now and this time we didn't pick El Dorado like we always do. We thought it would have been a poorer experience since resorts give you everything you need at any moment and small hotels are often a less pleasant way of being. We had to rethink everything we used to believe.This place looks like a mexican home starting… Read moreMy wife and I come to Playa del Carmen every year but we are back after 2 years now and this time we didn't pick El Dorado like we always do. We thought it would have been a poorer experience since resorts give you everything you need at any moment and small h… Read more

• User: MiklosTamas1965

  Trip type: Friends getaway

  How can lost your loyal guest for 10 day’s?

  How can lost your loyal guest? We come to this hotel more than 12 years ago every year with friends.Now first time the breakfast is uner any standard and not enough for an adult. A little fruit 8 dkg`s a little cereals and a small portion yogurt. If you want marmalade and bread you need to pray for bread because forget it to put on the table.May be say it’s COVID but last year also was pandemic bu… Read moreHow can lost your loyal guest? We come to this hotel more than 12 years ago every year with friends.Now first time the breakfast is uner any standard and not enough for an adult. A little fruit 8 dkg`s a little cereals and a small portion yogurt. If you want m… Read more

• User: GoFar22

  Beware! Terrible Customer Service

  WARNING: Strongly advise you to look elsewhere for accommodation or know you cannot expect any help from management if your plans change. During covid this is unacceptable! Management does not reply to emails and is very unhelpful on the phone. I made a booking and needed to cancel. They have kept my money for all 6 nights booked and completely ignored my attempts to contact them.WARNING: Strongly advise you to look elsewhere for accommodation or know you cannot expect any help from management if your plans change. During covid this is unacceptable! Management does not reply to emails and is very unhelpful on the phone. I made a bookin… Read more

• User: gmack2017

  Hotel Manager Johnathan

  We had booked a month vacation rental condo unit at Hacienda San Jose in Playa Del Carmen October 2021. On our 2nd day the hydro went out at 4 am, we had no power and no water...(the whole street was out) we waited until the evening before finding an alternative place to stay for the night. We found Las Golondrinas and got a room for the night at a very reasonable rate. Johnathan, the manager on d… Read moreWe had booked a month vacation rental condo unit at Hacienda San Jose in Playa Del Carmen October 2021. On our 2nd day the hydro went out at 4 am, we had no power and no water...(the whole street was out) we waited until the evening before finding an alternati… Read more