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Homemexico

Hotel Marina El Cid Spa & Beach Resort

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Hotel Marina El Cid Spa & Beach Resort

locationRiviera Maya Norte, Riviera Maya / Playa del Carmen

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About Hotel Marina El Cid Spa & Beach ResortAbout Hotel Marina El Cid Spa & Beach Resort

Location

The beach hotel in the Riviera Maya region is part of a complex just outside Puerto Morelos. It lies in the middle of the Coral national park and exactly halfway between Cancún and Playa del Carmen. The centre of Puerto Morelos is only a short walk away. Cancún international airport is about 1 km to the north of the hotel.

Facility

Guests have a choice of 350 rooms located in a 4-storey main building and 9 auxiliary buildings. The reception desk is open round the clock. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities and a lift. There are a number of shops, including a supermarket and souvenir shop. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a hotel shuttle bus. Bicycles can be kept in the bicycle storage area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Guests can relax on the balcony or terrace. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. The kitchenette comes with a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, an alarm clock and WiFi are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. Family rooms are available for parents with children.

Sport

Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub (for a fee). Sun loungers and parasols on the terrace invite guests to relax and unwind. The wide range of activities offered at the resort ensures that there is something new to do every day, including cycling/mountain biking, tennis, beach volleyball, volleyball, golf, fishing and horse riding. With windsurfing, jet skiing, sailing, snorkelling, diving and aquafit available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, billiards, squash, callisthenics and aerobics. There is a wellness area with a spa, a sauna, a steam bath and a hammam. Subject to charge: massage treatments. Guests of all ages have the opportunity to enjoy a fun entertainment programme.

Meals

Dining facilities include a café and a bar. Delicious specialities await guests in 4 non-smoking, air-conditioned restaurants. All-inclusive is offered as a catering option. Breakfast, lunch and dinner are available. Alcoholic beverages are available.

Payment

The resort accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Hotel Marina El Cid Spa & Beach Resort Amenities at Hotel Marina El Cid Spa & Beach Resort

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Beach Volleyball

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      Billiards/Snooker

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      Children's Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

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      Diving

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      Entertainment Programme

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      Golf

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      Gym

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Jet Skiing

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      Massage

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      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Sauna

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      Squash

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      Steam bath

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      Sun loungers

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      Tennis

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      Windsurfing

LocationLocation

Map preview

Around this property:

Beach

0 m

Centre

40.5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

5789

Very Good

3115

Average

1119

Poor

414

Terrible

346

Recent Reviews: 10783

  • User:Antonia Q

    Trip type: Couples

    Relax~ no need to think. Concierge team covers it

    rating12 Jun 2026

    The concierge team Omar, Ricardo & Freddy were great. Our 3rd trip in a year- def coming back Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this review Dear Antonia,Welcome back for your third visit this year!We are incredibly grateful for your continued loyalty to Hotel Marina. It is wonderful to hear that Omar, Ricardo, and Freddy took such amazing care of you, allowing you to truly relax and leave the thinking to us.We will be sure to celebrate their outstanding service with them.Thank you for making us your home away from home, and we cannot wait to welcome you back for trip number four!Warm regards,

  • User:Christopher E

    Trip type: Family

    Great Value for 5 star resort

    rating12 Jun 2026

    Spent a week at Hotel Marina. The staff goes out of their way to assist and make sure you have a great vacation. Rooms were spacious and the restaurants were great as well. The amenities were fantastic. Only complaint was due to the weather so we could not enjoy ocean activities. The tours were great and I would highly recommend the day trip to Chichen Itza. Great tour guide and was booked at the resort. Great place and definitely be back! Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this review Dear Christopher,Thank you so much for taking the time to share your wonderful experience at Hotel Marina.We are absolutely thrilled to hear that you had a great vacation and found excellent value in our 5-star resort. Hearing that our staff went out of their way to assist you is the greatest reward for our team. We will certainly pass along your kind words to everyone.We are truly sorry that the weather kept you from fully enjoying our ocean activities this time. Mother Nature can be unpredictable, but we hope to give you the perfect sunny beach days on your next visit.We look forward to welcoming you back home to Hotel Marina very soon!Warm regards,

  • User:kristinep246

    Trip type: Family

    Great resort, worth a visit!

    rating01 Jun 2026

    Overall we had a great experience at the resort. This was our third time in Mexico and we wanted to try a new resort. This was our first stay at Marina El Cid. The staff here are friendly and warm. A shout out to some of the staff who made our stay memorable. Marisol who takes care of the a la carte reservations was very nice and accommodating. Patricio who works at the front desk area sent us a cake for our anniversary. Raymundo was the first person we met when we checked in. He was always pleasant and friendly. We also met Jose who was a waiter at the breakfast buffet. He was very kind to us.The grounds are well maintained and very clean. It is very lush and lots of vegetation everywhere. There's an area by the water where you will see a baby alligator and turtle hanging out in the afternoon. One thing to note is that pool seating was always at all times. This resort has a policy of no reserving seats at the pool. You're able to leave your towel for an hour but after that it will be removed if it is unattended. The cost of the towels were $40 USD each. With this policy in place, guests were not leaving their towels to reserve spots.There are several pools to choose from but there are a few which are adults only pools. Keep in mind the beach area is not fit for swimming. We knew that the beach wouldn't be top notch like Cuban beaches but it wasn't swimmable at all. There are barricades to block seaweed but it prevented for swimming altogether. This was disappointing because it would have been good to at least have a few days at the beach. The food options are very good as you would expect in Mexico. The breakfast and lunch were served as buffet style. There was always plenty of options to choose from. The lunch place Mercado de Dolores was a lovely place to eat. They set it up like a food court. They offered a crepes station, Asian, Italian, shawarma, burgers and steak, seafood, a ceviche station and my kids favorite was the Pokè bowl station. The food was hot and kept clean. The presentation was always inviting. The resort also allows guests to make 2 a la carte reservations per day. This gives you a chance to try all of their restaurants. We were able to try the Japanese, Mediterranean, Italian and French a la cartes. Jesus who works at Kobo is awesome!One thing that we didn't expect was the way they deal with wifi. They charge for the service at the resort. We were told that each room is entitled to 2 wifi codes but since we booked with Sunwing, we were given 4 wifi codes for access. Otherwise, if you needed more than the 2 codes, they offered a daily and weekly rate for wifi. We've never had an issue with getting wifi at a resort before. There was entertainment in the evenings but they start early some at 8 pm. If you're eating at an a la carte, it can be challenging to see a show after you meal. We weren't able to get reservations for 6-8 pm. It was always either 5 or 530 or after 8 pm. It would be better to have shows start later like 9 pm. Also the area where the shows were held was kind of smaller area, either at the convention center or just outside.Overall this resort would be worth a visit for a nice vacation. Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this review Dear Kristine,Thank you so much for choosing Marina El Cid for your third trip to Mexico and for taking the time to share your lovely review! We are absolutely thrilled to hear that you had a great experience overall during your first stay with us.It is wonderful to know that our team made such a lasting impression on your vacation. We will be sure to pass along your special shout-outs to Marisol, Patricio, Raymundo, and Jose. They will be delighted to hear that their warmth, hospitality, and small touches—like the anniversary cake—made your stay memorable. Happy anniversary to you both!We are also glad you enjoyed our lush, clean grounds, the afternoon wildlife sightings, and the unique dining concept at Mercado de Dolores. Thank you for highlighting our pool towel policy as well; we work hard to keep seating fair and available for everyone.We appreciate your honest feedback regarding the beach conditions. While nature and seaweed can sometimes impact the shoreline, we understand how disappointing it is not to have a beach swim day, and we thank you for your understanding.We truly hope to welcome you back for a fourth visit to Mexico in the near future!Warm regards,

  • User:Rik B

    Trip type: Family

    Outstanding Service

    rating25 May 2026

    Absolutely a terrific time the staff is excellent , the facility top notch and the hospitality outstanding. This is our 5th visit snd it never disappoints. Orlando and Ore took super great care of us all week. Highly recommended! Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this review Dear guest,Thank you so much for choosing to stay with us for your fifth visit and for sharing such a wonderful review! We are absolutely thrilled to hear that your time with us was nothing short of terrific and that our facilities and hospitality continue to meet your high expectations.It is always our goal to provide consistent, top-notch service, and knowing that we never disappoint means the world to our team. I will be sure to pass along your special recognition to Orlando and Ore. They will be delighted to know that their care and dedication made such a positive impact on your week.Thank you for your loyalty and your high recommendation. We already look forward to welcoming you back for your 6th visit!Warm regards,

  • User:ebog1955

    Trip type: Family

    Family memories at Ventus!!!

    rating19 May 2026

    I wanted to add to my previous review 2 very special people who have waited on us when we go Gamaliel in the Akat restaurant he is fabulous and Alaam in the Italian for breakfast and the Delores for lunch !!! Both are just the very best at accommodating and making us feel at home!!! Kudos to both these gentlemen Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort, responded to this review Dear guest,Thank you for taking the time to update your review! We are absolutely thrilled to hear that Gamaliel and Alaam made such a wonderful impression during your stay at Ventus.Providing attentive, personalized service to make our guests feel at home is exactly what we strive for, and your kind words mean the world to us. We will be sure to share your generous kudos directly with both gentlemen and the rest of our culinary team.We look forward to welcoming you and your family back for more unforgettable memories soon!Cordially,

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