Hotel Maya Turquesa

Recent Reviews: 133

• User: Dreamer31621455883

  Trip type: Couples

  Worse place ever

  The first night we arrived they gave us room 37. The room was filthy and the area (what they call kitchen) was so old and so disgusting that i started crying. I’m not fancy but there’s a limit I’m not commenting on the bathroom because was even worse. They try to accommodate and give us room number 4 Was a bit better but as unclean as the first one. We walked around the next morning and we found a… Read moreThe first night we arrived they gave us room 37. The room was filthy and the area (what they call kitchen) was so old and so disgusting that i started crying. I’m not fancy but there’s a limit I’m not commenting on the bathroom because was even worse. They try… Read more

• User: Dilsia C

  Trip type: Family

  Read the reviews always first before booking!

  Warning just to keep it brief here DO Not waste your time in these hotel, They stole Mine and 2 other rooms and it was supposedly in there safe broke tht stole $2,500 did a report and will investigate it plus hotel is not wht the website shows at all very deceiving, also supposedly clean towels every 3 days u can get, house keeping will get wht they please too so just a warning I should of read th… Read moreWarning just to keep it brief here DO Not waste your time in these hotel, They stole Mine and 2 other rooms and it was supposedly in there safe broke tht stole $2,500 did a report and will investigate it plus hotel is not wht the website shows at all very dece… Read more

• User: lourdeslE2045DN

  A traumatizing experience

  On December 21, 2021, my family and I went to Playa del Carmen to rest, as I had just had eye surgery. What happened in that hotel chain left me traumatized and with no desire to return.The night we arrived at the Beach Energy hotel we were told that there was an error with our reservation and sent us to the Maya turquesa hotel. At that hotel, we spent two sleepless nights, as the young people run… Read moreOn December 21, 2021, my family and I went to Playa del Carmen to rest, as I had just had eye surgery. What happened in that hotel chain left me traumatized and with no desire to return.The night we arrived at the Beach Energy hotel we were told that there was… Read more

• User: J_Borges_01

  Most things are not working here

  good location only, and people at the front desk is polite but...wifi is not working, same with the TV and toilet, i called 3 times to they do it, the water from the shower flooded the bathroom floor and they could not give me a fresh shower mat coz they maids were already gone, was just a mat! SAFE NOT WORKING.NOT RECOMENDED.good location only, and people at the front desk is polite but...wifi is not working, same with the TV and toilet, i called 3 times to they do it, the water from the shower flooded the bathroom floor and they could not give me a fresh shower mat coz they maids… Read more

• User: Gemma L

  Awful - wish I could record this as 0 stars

  I have honestly never stayed anywhere so dirty. This was supposed to be a three night stop over for us in Playa del Carmen, but we left early - as soon as we could arrange accomodation elsewhere. The room had not been cleaned, the fixtures were unsafe and the windowsill in the bathroom was covered in old tissues, dirt and hair from other guests. The 'inclusive breakfast' was a small plate of fruit… Read moreI have honestly never stayed anywhere so dirty. This was supposed to be a three night stop over for us in Playa del Carmen, but we left early - as soon as we could arrange accomodation elsewhere. The room had not been cleaned, the fixtures were unsafe and the… Read more