Hotel Plaza Playa

Recent Reviews: 541

• User:wordness2thaterdness

  Trip type:

  To be fair... I didn't stay there but the 5 stars is for the help I received

  18 Jul 2022

  I booked an airbnb that gave me directions to this hotel. I was not able to contact the airbnb hosts but the friendly staff at Plaza Playa went above and beyond to find this airbnb. They spent a couple of hours in total helping me. I'm financially struggling at this moment and the best I could do was tip $10 but damn... this hotel and the people were so nice and helpful I will book with them in the future.When I say "above and beyond" I mean this was some hard work they didn't have to do but they did it and with a smile. Top notch!

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• User:Keeta1234

  Trip type: Couples

  3rd Year & and will return again

  06 Jan 2022

  Cleaning staff is the best they keep rooms and the bathroom of the room very clean. And they are sooo welcoming and friendly!!! : ). Requested room w / 2 balconies was told already taken , there 11 days not once was there someone in that room . I know because they put me in room next to it never once was used . And cleaning staff asked me" why didn't I get that room? you have for the last 2 yrs." Not thanked for returning for the 3rd time or even acknowledged that we have been there before by reception staff . Reception staff has been the same for 3 yrs yet cleaning crew remembers me .The Ugly Reception staff Water pressure is super low if you have long or thick hair it will never rinse , I always bring a big 60 oz cup to rinse hair with water is almost always always COLD in shower in the morning. Only took 1 hot shower in the morning all others were cold. Wifi only works in hallway or if standing next to entry door to room.So if you need a place w / AC , clean ,and don't spend much time in room it's great ! It is in walking distance to EVERYTHING food, shopping (Walmart& Mega ) ,beach money exchange , 5ta but I try to stay away from there . Like I said I will return just wish reception was more welcoming. reception Doesn't have to kiss my butt but please be a little friendlier w/out us you don't have a job. Side note tipIf you want to eat at EL FOGON on the corner and don't want to have to wait because at dinner there is always a wait . There is one to the north of hotel about 4-6 blocks and one to the south also about 4-6 blocks . They are both just as good and busy but rarely a wait and if so no more that 10 min as opposed to an hr on the corner

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• User:JesseAmbrosio

  Trip type:

  Cheap, clean and good customer service

  04 Nov 2021

  I had the opportunity to stay in Playa del Carmen for 1 more night and I returned to this hotel, and actually it costed me like 650 pesos (approx USD 30), last time I stayed here was 4 years ago and the price per room was double. However, I find very good deals in Booking, I really wanted to book through your webpage but the other companies have cheaper prices, not sure why_ I hope I have the time in the future to book through your own webpage so you do not have to pay any commission to another company. Good hotel, clean, friendly, and I can even park my car inside the premises for more security. Thanks I will definitely return.

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• User:Keeta1234

  Trip type: Couples

  Will be back

  19 Nov 2018

  GoodClean Cleaning staff is super friendly and helpful AC works well Walking distance to EVERYTHING Beach, shopping, food,ADO bus station,5ta,pharmacy,money exchange (btw Sterling exchange has best rates)BadReception staff NOT friendly or welcoming they should take lessons in friendliness from cleaning staff Shower pressure No wash cloths Not enough clothes hangers UglyShower almost ALWAYS COLD especially in the morning In conclusion would stay again this is my third time there . HPP is clean simple and provides what I need .I can get past the unfriendliness of reception housekeeping makes up for it . Reception staff has been the same for the last three years so has cleaning staff. cleaning staff remembered and acknowledged us staying there two other times . Cleaning staff sees just as many people as reception does . How is it that they remembered us but reception doesn't ? Or at least even acknowledges or thank us for our repeat business . Come on every stay has been 17-20 days each time If you want to dine at EL FOGON that is on the corner but don't want to wait standing on the street for an hr for a table . walk 4-6 blocks either to the north or south there is one in either direction that are both just as busy without the wait and just as good

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• User:Q3524BOcarlb

  Trip type: Family

  a week in Playa

  25 Mar 2018

  Just back from a week a this nice hotel. We very much enjoyed our stay. We are not all inclusive people, we do not usually eat in "tourist" restaurants, especially in Mexico. Our modus operandi is local places. I booked this hotel off of another review that said "clean hotel and comfortable beds". That was right on. The hotel and our room was cleaned immaculately (thank you Mimi!) I would say top quality mattresses. I sleep with my fit bit, and often lightly - in a normal night at home I get 17-35 steps just jostling in the bed at night. At this hotel I was shocked to wake up with zero steps on my fit bit most days. Location, about 4-5 blocks from the main tourist walking street. Another few blocks to the main/best swimming beach in Playa. Its a little far from the Collectivo buses to other towns - on 2nd ave... but only a Stones throw from local ice cream (20 pesos cones) and many tasty local restaurants. Natural food market across the street, Walmart close by too. Nice neighborhood for the most part. Local coffee and breakfast close by - but the cafe in the pictures isn't there anymore. Nice: They make free coffee in the morning - which is nice ... I think unusual in Mexico - they don't seem to be a coffee culture. They leave you two bottles of drinking water every day and another nice touch - they have cold and hot drinking water in each hallway. Each day they make towel animals on your bed, like a cruise. Good A/C especially on hot afternoons arriving to a cool room was a relief. In room refrigerator for beer or milk or whatever.. We asked for a room in the back of the hotel (away from the vegetable market across the street) and had no noise issues. Rooms on the front had a nice balcony. We used the one at the end of the hall. Strikes - our TV was a little spotty - mostly operating in black and white but we were able to get the language setting to English. There are Wifi stations all over the place in the hotel and it was good in our room but not so good in the hallways. The shower was a little hard to dial the temperature in on. Really a very enjoyable stay. s0fida, Recepcion at Hotel Plaza Playa, responded to this review Thank you Very Much for your comments. We hope we can see you soon.Best RegardsFabiola

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