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Hotel The Palm By Kavia

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Hotel The Palm By Kavia

locationPlaya del Carmen, Riviera Maya / Playa del Carmen

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About Hotel The Palm By KaviaAbout Hotel The Palm By Kavia

Location

This hotel is located in Playa del Carmen, about 160 m from the beach.

Facility

The hotel has a lift and features 69 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, translation services, room service, a laundry service, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. Rooms include a king-size bed. Separate bedrooms are available. Extra beds can be requested. A safe and a minibar are also available. Additional features include a refrigerator and a tea/coffee station. There is also an ironing set and a trouser press. A telephone, a TV, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has non-smoking rooms and smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A sun terrace, sun loungers, and parasols are available. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Water sports enthusiasts can enjoy snorkelling and diving. Sport and leisure facilities at the hotel include a gym, yoga and callisthenics. Various wellness options are available at the hotel, including a spa, a sauna, massage treatments, hydrotherapy treatments and a solarium. Entertainment options and leisure facilities include a dance club and a nightclub.

Meals

Various dining options are available, including a restaurant, a dining room and a bar. Full board is offered as a catering option. Breakfast, lunch and dinner will satisfy appetites big and small. Special meals, including diet meals, are also available. In addition, special catering options and snacks are available.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Hotel The Palm By Kavia Amenities at Hotel The Palm By Kavia

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Full Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Diving

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Beach

160 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2523

Very Good

480

Average

119

Poor

79

Terrible

95

Recent Reviews: 3296

  • User:Renee S

    Trip type: Family

    Nothing like photos don’t be fooled!

    rating13 Dec 2025

    We have been staying at this property for years but Covid must have done this place in. It has been 6 yrs since we have been here and it is NOT the same. No customer service, security is usually almost asleep or watching his phone, we took off our bands so the locals stopped telling us they were are waiters (so you trust them) security never looks at you even. The restaurant on the bottom floor is gone! They use it for storing luggage now? We could only get one room key from the new guy until I went back the next day to the check-in guy with a brain. #4 room kitchen area is soooo mildew smelling. Towels are from another hotel? They are supposed to be white but gray would be the color now and crusty hard. And no wash cloths. The tons of layout chairs in photos are none existent. The large beds to sun on are ripped to shreds. No cushions on the backs of cheap furniture. One sweet lady brought her throw pillows for the pool. No bartenders and no one waits on you by the pool anymore. They boom the music but we were normally the only ones in the pool. The hot tub has a ladder now to get in not stairs???? The manager was serving people in the hot tub but totally ignoring us. We are assuming a manager because of the white shirt and he went behind the bar. Never were we greeted by anyone beside the sweet continental server. It’s an very poor breakfast. Go off property it’s old cereal they just keep bringing out, milk is not in ice just saranwraped on counter with bread and sometimes croissants. You can have three types of eggs with this poor breakfast. The fruit was like day old black bananas etc. The shower head and air conditioner both have huge holes around them like they over cut the wall and just left it open?!??We left the hotel early and booked another. And they did give us a small prorated credit back. Super sad we used to stay here twice a year for many years. They need a full remodel.

  • User:marlow33

    Trip type: Solo travel

    Great find

    rating06 Dec 2025

    Clean, upscale inexpensive hotel, friendly staff and great location near beaches, restaurants and other attractions.

  • User:623jrr

    Trip type: Couples

    Vacation

    rating15 Feb 2025

    There's hot water to shower. The place is decent and close to everything. Nice pool too. Staff is friendly and attentive. Recommend this place and would stay here again. Pool beds are nice and rooms are clean. Towels are good too and AC works. Gestor de Experiencia, Guest Services / Front Office at The Palm At Playa, responded to this review Dear J R R, thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us at Hotel The Palm. It's great to know that you appreciated our friendly and attentive staff, clean rooms, and the comfort of the pool area. We strive to provide everything our guests need for a relaxing vacation, including hot water, good towels, and reliable AC. Your recommendation means the world to us, and we can't wait to welcome you back for another memorable stay. Safe travels and see you soon!

  • User:Shayne J

    Trip type: Couples

    Disappointing Stay – Not as Advertised

    rating09 Feb 2025

    Disappointing Stay – Not as AdvertisedI booked this hotel expecting an adults-only experience as advertised, but that was not the case. Don’t get me wrong—kids are great if that’s the type of holiday you plan, but this was misleading.The amenities were also disappointing—towels were very worn, and they required a 200-peso deposit just to use pool towels or a blow dryer. The happy hour sign advertised 4 PM to 7 PM, but in reality, it ended at 6 PM, and drinks were served in cheap plastic tumblers.When I requested an extra blanket, it had holes and rips in it. Check-in was a disaster—I was told 3 PM but wasn’t able to check in until after 5 PM. Gestor de Experiencia, Guest Services / Front Office at The Palm At Playa, responded to this review Dear Shayne J, we genuinely appreciate your feedback and are truly sorry to hear that your stay did not meet your expectations. We strive to provide a relaxing environment for our guests, and it's clear we fell short in several aspects during your visit. Please know that your comments regarding the amenities, happy hour times, and the condition of towels and blankets have been noted, and we will take immediate action to rectify these issues. We also apologize for the check-in delay you experienced; this is not typical of our service. Thank you for bringing these matters to our attention, and we hope to have the opportunity to restore your faith in us in the future.

  • User:heatherv611

    Trip type: Couples

    Horrible.

    rating28 Jan 2025

    - No towels offered at the front desk or pool area- Internet was "down" at the pool bar so we were unable to grab drinks or coffee- No service at said pool bar- No hammack in the balcony room or pool bar as advertised- 6-7 chaise lounge chairs in the pool area so we had nowhere to sit- Towels were a disgusting shade of gray, so used and gross. Had to buy towels off-site in a market- Shower boiled hot for 1 min then turned cold- Showered smelled of salt- No room service, had to beg the cleaning woman to give us one more towel and clean the bed sheets on the third day of our stay- Music BLARED from the pool bar every single night until 5am, so we could not sleep during our stay- We would have liked to leave early, book another hotel, etc. but it was too hard to arrange on short notice. Gestor de Experiencia, Guest Services / Front Office at The Palm At Playa, responded to this review Dear Heather V, We are truly sorry to hear about the issues you encountered during your stay at Hotel The Palm. Your feedback is invaluable to us, and we apologize for falling short of your expectations. Please know that we are taking immediate action to address the concerns you've raised, ensuring that such issues do not recur in the future. We understand your frustration and sincerely apologize for the inconvenience caused. We would appreciate the opportunity to make it right and provide you with a more positive experience in the future. Thank you for bringing these matters to our attention. Warm regards, Hotel The Palm Management

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