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Homemexico

Hyatt Centric Playa Del Carmen

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Hyatt Centric Playa Del Carmen

locationPlaya del Carmen, Riviera Maya / Playa del Carmen

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About Hyatt Centric Playa Del CarmenAbout Hyatt Centric Playa Del Carmen

Location

Located in Playa del Carmen, this hotel is ideal for those in need of an adults-only holiday.

Facility

The hotel has a lift and features 119 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry, a page service and a hotel shuttle bus. Active guests can make use of the bicycle hire service (no extra charge) to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. Rooms have a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. Further amenities include an ironing set and a trouser press. A telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi provide all the essentials for a comfortable holiday. A hairdryer and a vanity mirror are available in the bathrooms, which are equipped with a shower. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has non-smoking rooms and smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. A sun terrace, sun loungers, and parasols are available. Refreshing drinks are served at the poolside snack bar. The hotel offers outdoor sports, including cycling/mountain biking, golf, fishing and horse riding. Water sports enthusiasts can enjoy windsurfing, snorkelling and diving. Sport and leisure facilities at the hotel include a gym and yoga. Massage treatments and solarium are available in the wellness area. Entertainment options and leisure facilities include live music and a dance club.

Meals

Dining facilities include a restaurant, a café and a bar. Breakfast, brunch, lunch and dinner offer many delicious options. Diet meals and vegetarian dishes can be prepared on request. The hotel also offers special catering options. The show cooking is a particularly special attraction.

Amenities at Hyatt Centric Playa Del Carmen Amenities at Hyatt Centric Playa Del Carmen

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Diving

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      Golf

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      Gym

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      Horse Riding

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

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      Windsurfing

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2032

Very Good

225

Average

113

Poor

83

Terrible

112

Recent Reviews: 2565

  • User:christina k

    Trip type: Family

    Titi’s Hyatt Review

    rating30 May 2026

    While booking we thought that the hotel is a beach front because of the pictures i guess. But regardless we had an amazing time and the location is close to everything. The atmosphere was good vibes the staff is very nice. We also had a guacamole workshop, Brandon was amazing and super patient with us. The rooms were super clean all the time. The cleaning fairies made sure to leave animal towels everyday, so we were super excited to get to the hotel at night to see what they created. It actually made our stay even more special. The only thing i wish we had in the hotel room is a nice little office space because i had to work on my laptop outside of the room but its ok, not a big deal of course.

  • User:George T

    Trip type: Couples

    Good times

    rating28 May 2026

    Ernesto was amazing! Very friendly and attentive! The atmosphere is great! Good music and my glass was never empty!

  • User:Ashley S

    Trip type: Friends getaway

    Day pass at Hyatt Centric

    rating26 May 2026

    We had such an amazing time at this rooftop pool bar. The food and drinks were delicious and reasonably priced. The staff truly make this experience memorable. Ernesto and Louis were attentive and so much fun. I highly recommend.

  • User:Rachel H

    Trip type: Solo travel

    Great rooftop pool for a day pass!

    rating21 May 2026

    I am from Playa and wanted a pool day pass - this roof top pool is amazing!! And for a great price! Ernesto is the best server!!! Will be back soon!

  • User:Carol C

    Trip type:

    Unacceptable.

    rating17 May 2026

    We booked at the Beach location, received confirmation e-mails for the beach location up until the week before. The DAY OF I received my check-in e-mail for the Downtown location. I assumed it was a mistake but after speaking w/ front desk it was not- the Beach hotel was being renovated so they moved us to the Downtown location WITHOUT INFORMING US. The renovation was not a surprise and they could have informed us earlier but did not. We were told we would get points added to our account (which we haven't yet) and did not receive any sort of compensation for the room. Completely unacceptable and not the service I would expect from a major chain like Hyatt. I specifically did not want the noise of the Downtown location- I specifically wanted to be on the beach. Had I known the hotel was being renovated I would have booked elsewhere. Really disappointing.

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