Iberostar Waves Paraiso del Mar

115+ photos

Iberostar Waves Paraiso del Mar

Name: Iberostar Waves Paraiso del Mar
Address: Carretera Chetumal-Puerto Juarez Km 309, Riviera Maya / Playa del Carmen, mexico
Telephone: 0204 505 9777
Rating: 4.4

riviera maya playa del carmen, mexico

About Iberostar Waves Paraiso del Mar

location

Ideal for beach holidaymakers and families, this hotel lies on the Riviera Maya, right by the sea.

facility

388 rooms await guests at this hotel, which includes a reception desk. Wireless internet access is provided in public areas (no extra charge). The tour desk offers assistance with booking excursions. There are a number of shops as well. Parking spaces are available to guests travelling by car. Other services include a babysitting service (for a fee), medical assistance, a laundry service, a hairdresser and a page service. Lectures, presentations and meetings can be held in one of the 10 conference rooms.

rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Most units have a sea view. Rooms have a double bed or a king-size bed. A safe and a minibar are also available. A telephone, a TV and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and a vanity mirror are provided in the bathrooms, which include a baby bath. As an extra convenience, bathrooms provide cosmetic products. 6 wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

sport

Whether in need of rest and relaxation or more activity, guests can swim a few lengths of one of the 4 outdoor pools, while children have a special swimming area just for them. Parasols and comfortable sun loungers are available on the sun terrace. The hot tub in the pool area promises pure relaxation. Those who wish to stay active while on holiday can enjoy on-site tennis. For a fee, golf is also available. The fitness rooms are perfect for a comprehensive workout. Various wellness options are available at the hotel, including a spa, a sauna, a hammam and massage treatments. Guests of all ages have the opportunity to enjoy an entertainment programme.

meals

Various dining options are available, including 4 restaurants, a café and a bar. All-inclusive is offered as a catering option. A delicious and varied buffet awaits guests at breakfast, lunch and dinner. The hotel also offers snacks. For guests, alcoholic and non-alcoholic drinks are included.

Amenities at Iberostar Waves Paraiso del Mar

Facilities (17)

Air conditioning24-hour receptionCurrency ExchangeShopsNightclubCasinoConference RoomRoom ServiceKids ClubPlaygroundPetsIroning servicesLaundryParkingSmoke detectorSmoking roomsWifi

Beauty and Spa (4)

MassageSalonSpaSteam and Sauna

Building Information (1)

Garden (m²)

Business Center and Conferences (1)

Business Center

Common Area (2)

Game RoomSun Deck

Distances (1)

Beach

Family and Kids (1)

Childcare service

General Services (6)

ConciergeDoctor on callLuggage storageMultilingual StaffPool/ Beach towelsWheelchair

Hotel Type (1)

Family-friendly Hotel

Hygiene (3)

Contactless check-in/-outGym/ Fitness centreFirst-aid services

Meals (6)

Breakfast BuffetBreakfast ServedContinental BreakfastBarCafeRestaurant

Payment (1)

ATM

Room Facilities (7)

ShowerBathtubHairdryerMinibarTVRoom serviceToiletries

Security (1)

Fire extinguishers

Sport/Entertainment (10)

Outdoor Pool(s)Swimming PoolSaunaTable TennisGymBilliards/SnookerGolfTennisTanning Studio/SolariumEvents

Transfers (2)

Airport TransfersShuttle Service

Location

Riviera Maya Norte, Riviera Maya / Playa del Carmen, Mexico

Carretera Chetumal-Puerto Juarez Km 309

Nearest airport37km

Nearest beach350m

What's nearby

Nearest beach350m
City centre27km
Nearest airport37km

Check-in from 3:00 PM · Check-out by 12:00 PM

Riviera Maya Norte, Riviera Maya / Playa del Carmen, Mexico

Carretera Chetumal-Puerto Juarez Km 309

Nearest airport37km

Nearest beach350m

What's nearby

Nearest beach350m
City centre27km
Nearest airport37km

Check-in from 3:00 PM · Check-out by 12:00 PM

User Rating & Reviews

4.4

Very Good

9680 reviews

Value
Rooms
Cleanliness
Service

Excellent5852
Very Good2382
Average856
Poor314
Terrible276

Recent Reviews: 9680

User: Emma W
Trip type: Couples
If you like terrible food and slow service, this is the stay for you!
Pros:Lots of pools Grounds very beautiful Lovely beachClean, big room ConsFood was terrible - like a school canteen Slow - check in took one hour, at check out, no one came to collect our bags as promised Tacky entertainment and badly behaved bratty children running around About half the staff we interacted with were clueless and unhelpful Only stayed one night and we were very glad our stay wasn’… Pros:Lots of pools Grounds very beautiful Lovely beachClean, big room ConsFood was terrible - like a school canteen Slow - check in took one hour, at check out, no one came to collect our bags as promised Tacky entertainment and badly behaved bratty children r…
User: Philip Y
Trip type: Couples
September 2026
Great value for the money in September Online Reputation Management, Propietario at Iberostar Waves Paraiso Beach, responded to this review Dear guest,Thank you for your preference and for sharing your nice review.It is a pleasure to read such kind words and confirm that our daily actions are worthwhile. We hope that we will continue to provide you with excellent holiday experiences in t… Great value for the money in September Online Reputation Management, Propietario at Iberostar Waves Paraiso Beach, responded to this review Dear guest,Thank you for your preference and for sharing your nice review.It is a pleasure to read such kind words…
User: Climber60360915410
Trip type: Couples
cockroaches and filth
We stayed @ Iberostar Waves Paraiso Beach for 10 Nights it was a beautiful place resort, expect for one small detail, they have Cockroaches in their rooms and don't clean well. their management blew us off like it was no big deal offered us a room upgrade next time we go, guess what not going to be a next time!!! I have sent countless emails to Mr. Francisco Deelgado a manger @ the resort he's so… We stayed @ Iberostar Waves Paraiso Beach for 10 Nights it was a beautiful place resort, expect for one small detail, they have Cockroaches in their rooms and don't clean well. their management blew us off like it was no big deal offered us a room upgrade next…
User: Nikita V
Trip type: Family
Amazing Resort and Vacation Spot
This resort far exceeded our expectations as a family. The service was immaculate. I want to shout out huge thanks to Diego, Omar, Brian and Brenda for their assistance and seevice to us while there. They went above and beyond. We received VIP service. We even became members. The resort is so beautiful. Pictures don’t do justice. The resort is huge and lots to do. We only did one tour day as the r… This resort far exceeded our expectations as a family. The service was immaculate. I want to shout out huge thanks to Diego, Omar, Brian and Brenda for their assistance and seevice to us while there. They went above and beyond. We received VIP service. We even…
User: ChicketyChina77
Trip type: Family
The poor relation …
Waves is definitely the poor relation when it comes to the hotels on the site. Although we have stayed here before it has dramatically gone down downhill in three years.It seems all other nations know that Waves is the Butlins of all the hotels on The property expect us Brits ????!The speciality restaurants are anything but special ! Plus it’s a nightmare to actually book one now ! They are not op… Waves is definitely the poor relation when it comes to the hotels on the site. Although we have stayed here before it has dramatically gone down downhill in three years.It seems all other nations know that Waves is the Butlins of all the hotels on The property…

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