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It Hotel & Residences

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It Hotel & Residences

locationPlaya del Carmen, Riviera Maya / Playa del Carmen

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About It Hotel & ResidencesAbout It Hotel & Residences

Location

Located in Playa del Carmen, this hotel is ideal for those in need of an adults-only holiday.

Facility

The friendly staff at the reception desk are happy to answer any questions. A baggage storage service and a safe are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities and a lift. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Other services include a 24-hour security service, medical assistance, a transfer service and room service.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. The rooms have a double bed and a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. A telephone, a TV, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. A terrace with sun loungers and parasols is available. The pool bar serves a selection of refreshing drinks. There are many ways to relax or stay active at the hotel, including golf, yoga, a steam bath and a solarium.

Meals

Various dining options are available, including a restaurant, a café and a bar. A delicious breakfast provides energy for the rest of the day.

Amenities at It Hotel & Residences Amenities at It Hotel & Residences

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Garage

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      Hotel Safe

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Indoor Pool

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

334

Very Good

34

Average

9

Poor

10

Terrible

19

Recent Reviews: 406

  • User:murielv823

    Trip type: Solo travel

    Good eats and service

    rating11 Jun 2026

    Carlos was very helpful and kind. Fannie was also very helpful.

  • User:patrickfR6563BX

    Trip type: Solo travel

    Enjoyed AfroSocial at the rooftop

    rating21 May 2026

    I came for the High Vibes Afro Social party on the rooftop and it was amazing. Good vibes. Great music. Effordable drinks. And the staff was super friendly. Special thanks to Michelle who did a great job. IT Hotel Boutique, Contabilidad/finanzas at IT Boutique Hotel & Restaurant, responded to this review Thank you so much for joining us at the rooftop and for sharing your amazing experience! We’re thrilled to know you enjoyed the AfroSocial party, the great vibes, music, drinks, and atmosphere. It makes us proud to create memorable moments in such a unique location. We truly appreciate your kind words and can’t wait to welcome you back soon for more unforgettable nights above Playa del Carmen!

  • User:Denisse J

    Trip type: Friends getaway

    Highly recommend

    rating17 May 2026

    Have no issues and complaints from this hotel at all! Our stay was very nice, everything was kept clean and attended for, the staff were very polite, location is perfect- just one minute walk from the strip, nice rooftop pool and would help you get in to a nearby beach club. Yair from front desk was wonderful and more than welcoming🫶🏼Suly from Catalina restaurant is also as nice and highly recommend to have their free breakfast when booking to stay at this hotel as it was very good!Would totally stay at this hotel again when planning to come back to playa del carmen:) IT Hotel Boutique, Contabilidad/finanzas at IT Boutique Hotel & Restaurant, responded to this review Dear Denisse, Thank you so much for your wonderful review and for highly recommending IT Boutique. We are truly proud to know that you enjoyed your stay, from our clean and comfortable spaces to the attentive service provided by our team.It means a lot to hear that our location made it easy for you to explore Playa del Carmen and enjoy the beach just a few steps away. We are also delighted that you appreciated the breakfast at our restaurant, Catalina — a place created to celebrate warmth, flavor, and memorable mornings.We would be honored to welcome you back on your next trip to Playa del Carmen and create another beautiful stay for you.

  • User:Yann B

    Trip type: Couples

    Perfect experience!

    rating10 May 2026

    Very good hotel, friendly staff and excellent facilities.Near by the 5th Street, excellent location.

  • User:Olivia M

    Trip type: Couples

    Amazing place

    rating08 May 2026

    Michelle was an amazing host and had some great recommendations. Food was amazing IT Hotel Boutique, Dueño at IT Boutique Hotel & Restaurant, responded to this review Thank you so much for your wonderful review, Olivia! We’re truly happy to know you had such an amazing experience with us. Michelle will be delighted to hear your kind words—our team takes great pride in delivering warm, personalized service. We’re also glad you enjoyed the food and our prime location, which makes every stay even more special. We would love to welcome you back again soon!

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