Kimpton Aluna Tulum

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Kimpton Aluna Tulum

Name: Kimpton Aluna Tulum
Address: Poligono 04 Fraccion 05 Lote 04 S/N, Riviera Maya / Playa del Carmen, mexico
Telephone: 0204 505 9777
Rating: 4.4

riviera maya playa del carmen, mexico

About Kimpton Aluna Tulum

location

This boutique hotel is located in Tulum, about 3 km from the beach.

facility

The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, a safe and a cash machine are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services include a 24-hour security service, a babysitting service, a childcare service, medical assistance, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. To assist guests with their business and communication needs, the business centre offers a fax machine.

rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the garden view from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. A telephone, satellite television, a radio and WiFi provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

sport

The outdoor pool complex provides invigorating refreshment. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A sun terrace, sun loungers, and parasols are available. For guests who wish to keep active, cycling/mountain biking, golf and fishing are available. With windsurfing, canoeing, snorkelling and diving available, fans of water sports will have plenty to choose from. Sport and leisure facilities at the hotel include a gym, yoga and aerobics. The wellness area features various facilities, such as a spa, a sauna, a steam bath and massage treatments. The hotel offers plenty of activities and entertainment options, including a kids' club, live music, a dance club and a nightclub.

meals

A restaurant, a café and a bar are available to guests. A delicious breakfast provides energy for the rest of the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Kimpton Aluna Tulum

Facilities (6)

24-hour receptionConference RoomElevator/ LiftLaundryParkingWifi

Building Information (1)

Garden (m²)

Business Center and Conferences (1)

Business Center

Distances (1)

Beach

General Services (2)

ConciergeLuggage storage

Meals (4)

Breakfast BuffetBreakfast ServedContinental BreakfastRestaurant

Outdoor Activities and Sports (1)

Outdoor sports

Payment (1)

ATM

Sport/Entertainment (1)

Swimming Pool

Location

Tulum, Riviera Maya / Playa del Carmen, Mexico

Poligono 04 Fraccion 05 Lote 04 S/N

Nearest airport42km

Nearest beach4km

What's nearby

City centre2km
Nearest beach4km
Nearest airport42km

Check-in from 3:00 PM · Check-out by 12:00 PM

Tulum, Riviera Maya / Playa del Carmen, Mexico

Poligono 04 Fraccion 05 Lote 04 S/N

Nearest airport42km

Nearest beach4km

What's nearby

City centre2km
Nearest beach4km
Nearest airport42km

Check-in from 3:00 PM · Check-out by 12:00 PM

User Rating & Reviews

4.4

Very Good

326 reviews

Value
Rooms
Cleanliness
Service

Excellent244
Very Good29
Average18
Poor19
Terrible16

Recent Reviews: 326

User: lovinglife217
Trip type: Friends getaway
Soooo disappointed with this place
Stay elsewhere! Everything advertised by this hotel was a sham! There was no yoga, no beach clubs and no bars open. They didn’t even tell us until I arrived that as of April 16 it was no longer a Kimpton property so we didn’t even get points for the stay. It was a huge disappointment all around.Stay elsewhere! Everything advertised by this hotel was a sham! There was no yoga, no beach clubs and no bars open. They didn’t even tell us until I arrived that as of April 16 it was no longer a Kimpton property so we didn’t even get points for the stay. It w…
User: Keppebolletje
Trip type: Couples
I believe there are better options in Tulum
I expected more from this hotel. It looks good at the first sight and I think it was really very nice when it was still new, but I think it lost a lot of its glory. The pool area is very beautiful, but eg you see the mosaic needs to be renovated. Both pools (rooftop and downstairs) have nice poolbars, but none of them was open. You could order at the restaurant though, but what’s the point of havi… I expected more from this hotel. It looks good at the first sight and I think it was really very nice when it was still new, but I think it lost a lot of its glory. The pool area is very beautiful, but eg you see the mosaic needs to be renovated. Both pools (r…
User: Diego D
Trip type: Couples
Worst hotel experience of my life
We booked a Deluxe Double Room at Kimpton Aluna Resort Tulum in July 2025 for our stay in February 2026. The reservation was prepaid through Booking.com and refundable until 8 days before arrival.Before booking, I specifically contacted the hotel through the WhatsApp number listed on their official website, because their beach club policy was unclear. I explained that access to the beach club was… We booked a Deluxe Double Room at Kimpton Aluna Resort Tulum in July 2025 for our stay in February 2026. The reservation was prepaid through Booking.com and refundable until 8 days before arrival.Before booking, I specifically contacted the hotel through the W…
User: hoanghac13
Trip type: Family
Kimpton Aluna is officially a "One and Done" for us.
As an IHG Platinum Ambassador, my status was ignored at Kimpton Aluna Resort, making the “Ambassador” perks feel meaningless. Switching from Marriott Platinum to IHG has been a letdown; service here is indifferent.The resort offers serene, green vibes and good housekeeping, but staff apathy ruins it. Check-in was unfriendly—no upgrade despite <50% occupancy. My 1pm checkout was overlooked until… As an IHG Platinum Ambassador, my status was ignored at Kimpton Aluna Resort, making the “Ambassador” perks feel meaningless. Switching from Marriott Platinum to IHG has been a letdown; service here is indifferent.The resort offers serene, green vibes and good…
User: Velvet P
Trip type: Family
Serine tropical paradise
Luis at the bikes was amazing!!!!! Quiet, beautiful botanical area. Loved it. Balcony Room was great overlooking the pool Victor Lopez, General Manager at Kimpton Aluna Resort Tulum, responded to this review Thank you so much for sharing your kind words about your recent stay at Kimpton Aluna Tulum. We are delighted to hear that you enjoyed your stay and appreciated the quality of our service… Luis at the bikes was amazing!!!!! Quiet, beautiful botanical area. Loved it. Balcony Room was great overlooking the pool Victor Lopez, General Manager at Kimpton Aluna Resort Tulum, responded to this review Thank you so much for sharing your kind words a…

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