Kore Tulum Retreat & Spa Resort

Recent Reviews: 2413

• User:Rizal A

  Trip type: Couples

  Hotel Doesn't Exist

  22 Nov 2025

  This hotel doesn't exist. I booked this in January 2025 for my sisters wedding and didn't see any of these reviews. I get an email from them a few days before saying "see you in 7 days." To my horror, I pull up to the hotel and the gate is shut. I got no secondary hotel just an FU, the security guard says hotel is closed. Oh my god, to leave people in a foreign country with nowhere to stay. May the owners get the karmic retribution they deserve. For those with the same experience report their website here: https://search.google.com/search-console/report-spam

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• User:Sandra C

  Trip type: Business

  Beautiful Property in Need of updates

  14 Jul 2025

  Visited the hotel with a group.. hotel is a beautiful property with an awesome location . Staff out did themselves to please all of the group’s needs. The Spa and massager awesome.But unfortunately the hotel do need some tender loving care and updating. No hot water, air conditioning needs to be colder in heat weather , new towels and bed sheets, some areas needs painting, rooms need to be refreshed or opened up if expecting arrivals, some doors needs doorslatchs .I have visited this hotel in the past, it is sad to see the property going to waste.Hope Owners can invest and do some remodeling or updates.Wishing all the Best! Victor Bernal, Guest Services / Front Office at Kore Tulum Retreat And Spa Resort, responded to this review Dear Sandra,We sincerely appreciate your kind words regarding the beauty of our property, its excellent location, and the exceptional service provided by our staff, especially in the spa. We are delighted to hear that our team went above and beyond to meet your group's needs.We deeply regret that your experience was marred by the need for updates to our facilities, including the hot water, air conditioning, the quality of our towels and bed sheets, painting, and the condition of the rooms and doors. We greatly value your feedback, particularly as a returning guest, and are saddened to learn that you perceive a decline.Please be assured that your observations are crucial to us. We have shared your valuable feedback with management and the owners, as we are fully committed to continuously improving our facilities to ensure the best possible experience for all our guests.We hope to have the opportunity to welcome you back and showcase our enhancements in the future.Regards.

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• User:KatherineAD204

  Trip type: Couples

  Just the relaxing. Vacation we needed

  29 May 2025

  We just came back from our fourth visit to Kore. I wasnt sure what to expect after reading some reviews but i must say the whole time we were there the employees were painting and cleaning. They work so hard in that heat! (While we drank margaritas ;-) !) We were lucky to have great weather just light shower at night some times. So peacefful sitting on the restaurant terrace eating breakfast. One night it was the mayan shaman night. Would greatly recommend this hotel for couples. Its very romantic we sat many times on those nice wooden sun beds looking out to the ocean Victor Bernal, Guest Services / Front Office at Kore Tulum Retreat And Spa Resort, responded to this review Dear Katherine,Thank you so much for your wonderful review and for being a returning guest! We are thrilled to hear you had another relaxing vacation with us and appreciated the efforts of our team in maintaining the property.It's lovely to know you enjoyed the peaceful atmosphere, the restaurant terrace, and the Mayan Shaman night. We are delighted that you find Kore Tulum romantic and enjoyed the ocean views from our sun beds.We look forward to welcoming you back for your fifth visit!Regards

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• User:NOBBY2989

  Trip type: Friends getaway

  WORST HOLIDAY RESORT EVER!!!

  09 Apr 2025

  Worst place I’ve ever stayed in!!! The resort is in much need of a refurbishment, very tired looking, all thatched roofs falling apart, with large holes in them. When it rained, the water came through the roof of our block like Niagara Falls! We was trapped in our room until cleaners came and cleared up the flooded corridors and stairs! All inclusive it definitely WASN’T, all food was from a small menu, for breakfast, Lunch and Dinner! Only 1 Restaurant, not two as advertised, and the so called restaurant that was there, definitely wasn’t “Al a Carte”!!! We was served by waiters who wanted tips every day!! No nice buffet to go help yourself (as advertised!!) The food was inedible, absolutely disgusting! Mexico is the biggest producer of avocados, and yet for 5 days we was told, we have none?? So No guacamole?? Every day we was told what was NOT available from the limited menu! We spent a fortune eating out!! No snack bars as advertised, no poolside snack bar as advertised, no Cafe as advertised. You had to argue with waiters to be served premium drinks, otherwise you was served low cost substitute alcohol. No bottles of water in the only restaurant, only warm water from so called water coolers around the complex, which looked really grubby… NO entertainment whatsoever, even though it was advertised!!! When we arrived at 10.30pm after travelling for over 23 hours, we was expecting some snacks at least and a drink? We was told there was nothing available?!! We asked for Room Service and was told the Kitchen was closed?!! We went to bed hungry… There was only 2 rusty old bikes to hire out for residents, for a 90 + room resort??!! Air-conditioning was constantly breaking down during the night, which made sleeping really difficult, and uncomfortable. Constant power cuts, which somehow turned the water supply off?!! No kettle in the room as advertised, just a coffee machine with no instructions how to use it! The Jacuzzi bath on the terrace took nearly 2 hours to fill up!! The mini mart offered 7 day opening, on the day we departed (Tues) we wanted to buy some bits, but it was shut?!! Basically this place is a joke!! Totally ruined our experience of Mexico, we was very disappointed!! Not worth the money we paid. This resort is being falsely advertised by Tour Operators!! We booked through LoveHolidays. Victor Bernal, Guest Services / Front Office at Kore Tulum Retreat And Spa Resort, responded to this review Dear Steve,We are so sorry to hear about your disappointing experience and that your holiday was ruined. We sincerely apologize that the resort did not meet your expectations regarding the refurbishment, dining options, advertised amenities, and overall service. We take your feedback very seriously and will address these issues. We hope you can accept our apologies.Regards

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• User:J G

  Trip type: Friends getaway

  Not worth it

  26 Mar 2025

  Be careful. Property desperately needs update. Exercise equipment is not safe to use. No stocked first aid kits or AEDs on premises. Bugs noted in hotel room. Still in room after cleaning. First night ordered room service and sandwich arrived on moldy bread. No such thing as “3 restaurants or yoga” -no activities at all! Staff converted a US $20 bill and shorted me on pesos. (Guess they thought Americans can’t do math hah) If you are not considered one of their “special” guests, you won’t get timely service.Required “beach” tax is a joke! $35 fee for small sandy area but no direct access to water as property surrounded by steep rocks. The spa is a rip-off-pedicure did not even include nail trim and had to be redone the next day as the polish was chipped and looked like a child did the pedicure. I have more but ran out of room. You pay for what you get and in this case-a bargain was NOT a bargain. Victor Bernal, Guest Services / Front Office at Kore Tulum Retreat And Spa Resort, responded to this review Dear Guest,Thank you for sharing your feedback. We are truly sorry to learn that your stay was not satisfactory and that the property's condition, amenities, and service fell short of your expectations. We regret that you encountered issues with the exercise equipment, the lack of first aid provisions, insects in your room, and the quality of your room service.We also apologize for the misinformation regarding the restaurants and activities, the incorrect currency exchange, the inconsistent service, and the disappointing "beach" tax and spa experience.We value your comments and will use them to improve our services and facilities. We hope you might consider staying with us again in the future so we can provide you with a much better experience.Regards

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