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About Los Itzaes Hotel
Located at the heart of the charming holiday resort of Playa del Carmen just 150 m from the nearest sandy beach, this hotel lies within a few paces of the famous 5th Avenue where a diverse selection of cosy bars, stylish restaurants, cafés, nightclubs and traditional boutiques are to be found. Links to the public transport network are also just a few paces away (about 400 m).
Guests can enjoy the pleasant ambience of one of the 16 rooms, including junior suites, 4 single rooms and 11 double rooms. English- and French-speaking staff at the 24-hour reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service gives guests the opportunity to explore the surrounding area independently.
Rooms are equipped with air conditioning and a fan. Some rooms include a balcony. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe and a minibar are also available. A refrigerator and a mini fridge are standard features. Further amenities include an ironing set and a trouser press. A telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. The hotel has non-smoking rooms.
The outdoor pool complex provides invigorating refreshment. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking and golf are available. Water sports on offer include diving or, for a fee, windsurfing and snorkelling. The fitness rooms are perfect for a comprehensive workout. A spa and solarium are available in the wellness area.
Various dining options are available, including a non-smoking restaurant, a café and a bar. A fortifying breakfast is served daily.
The following credit cards are accepted: American Express, VISA, JCB and MasterCard.
Amenities at Los Itzaes Hotel
Facilities
24-hour reception
Air conditioning
Bar(s)
Bicycle Hire
Café
Car Park
Conference Room
Currency Exchange
Garage
Hotel Safe
Laundry Facilities
Laundry Service
Medical Assistance
Pets
Restaurant(s)
Restaurant(s) with non-smoking area
Wifi
Hygiene
Contactless check-in/-out
Contactless payment
Enhanced cleaning programme
Hand sanitiser
Health checks on staff
Housekeeping only upon request
Hygiene training for staff
Medical teleconsultation
No high-touch furnishings
No high-touch furnishings in public areas
Protective equipment for employees
Protective equipment for guests
Protective hygiene screens
Protective masks for guests
Sanitiser dispenser
Social distancing regulations
Time interval between room bookings
Use of commercially available disinfectants
Sport/Entertainment
Diving
Golf
Jacuzzi
Number of Pools
Outdoor Pool(s)
Parasols
Sun loungers
Sun terrace
Swimming Pool
Tanning Studio/Solarium
Windsurfing
Location

Around this property:
Beach
150 m
Public Transport
400 m
Golf Course
3 km
User Rating & Reviews
Excellent
162
Very Good
73
Average
13
Poor
2
Terrible
6
Recent Reviews: 256
User:Maharani-ha
Trip type: Family
Centrally located and very clean
17 Feb 2024
User:Lesa1444
Trip type: Family
Fantastic, as always
22 Sept 2023
User:Diane F
Trip type: Couples
Nice but noisy at night.
22 Mar 2023
User:Lesa1444
Trip type: Solo travel
Exceptionally clean
16 Jan 2022