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Ocean Maya Royale, Riviera Maya

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Ocean Maya Royale, Riviera Maya

locationPlaya del Carmen, Riviera Maya / Playa del Carmen

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About Ocean Maya Royale, Riviera MayaAbout Ocean Maya Royale, Riviera Maya

Location

This holiday complex is located directly beside the kilometre-long sandy Playa Punta Bete 14 km to the north of Playa del Carmen and 39 km from Cancún airport.

Facility

Guests can enjoy the pleasant ambience of one of the 33 villas/houses. The following room categories are also available: 320 rooms. The reception desk is open round the clock. Amenities available at the resort include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities and a lift. Film lovers are sure to find just what they're looking for in the cinema's listings. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Parking facilities available to guests include a garage and a car park. Further services include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Rooms feature a kitchen and a bathroom, and air conditioning ensures just the right temperature. In most units, guests can enjoy a view of the sea from a balcony or terrace. Rooms have a double bed or a king-size bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The resort has non-smoking rooms.

Sport

The pool area, which includes 2 indoor and outdoor pools, is perfect for exercising or just relaxing. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The resort offers an extensive outdoor sports programme, including tennis, bocce, beach volleyball, volleyball, basketball and golf. A number of sports are available, including water sports such as windsurfing, sailing, catamaraning, kayaking and snorkelling. For a fee, guests can also enjoy jet skiing and diving. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards and aerobics. There is a wellness area with a spa, a sauna, a beauty salon and a solarium and, for an additional fee, a steam bath and massage treatments. Guests of all ages have the opportunity to enjoy a fun entertainment programme.

Meals

Dining facilities include a restaurant, a café and a bar. All-inclusive can be booked. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages. For breakfast, lunch and dinner, guests serve themseves at the buffet or choose their preferred fare from the menu (for dinner). Gluten-free meals and vegetarian dishes can be prepared on request.

Payment

The complex accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Ocean Maya Royale, Riviera Maya Amenities at Ocean Maya Royale, Riviera Maya

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

    • -

      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

    • -

      Theatre

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      All inclusive

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      Breakfast Buffet

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      Drinks Included

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      Evening Buffet

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      Lunch Buffet

  • Sport/Entertainment

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      Aerobics

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      Basketball

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      Beach Volleyball

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      Billiards/Snooker

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      Bocce

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      Catamaran

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      Children's Entertainment

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      Diving

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      Entertainment Programme

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Jet Skiing

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Swimming Pool

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      Table Tennis

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      Tanning Studio/Solarium

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      Tennis

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      Windsurfing

LocationLocation

Map preview

Around this property:

Beach

1 km

Centre

12 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

7841

Very Good

2911

Average

953

Poor

410

Terrible

323

Recent Reviews: 12438

  • User:Kathy T

    Trip type: Family

    Great staff -- food needs help

    rating10 Jun 2026

    Hotel was clean and comfortable.. staff was amazing and friendly. Food was lacking, I was expecting more flavors and choices. Repetitive food and bland. No beach -- covered in many feet of decaying seedweed. The smell was awful and caused headaches. I know this can happen, but it was deep and covered all of the beach making it unusable. Ocean Hotels, Director General at Ocean Maya Royale - Adults Only, responded to this review Dear Kathy T,Thank you for taking the time to share your review with us. We truly appreciate your feedback, as it highlights both what we are doing right and the areas where we urgently need to improve.We are absolutely thrilled to hear that our staff made such a wonderful impression on you. Our team works hard to deliver amazing, friendly service, and knowing they took good care of you means a lot to us. We are also glad you found the resort clean and comfortable.However, we are truly sorry that the dining experience did not meet your expectations. We want our guests to enjoy vibrant flavors and a wide variety of choices, so hearing that the food felt repetitive and bland is very disappointing. Please rest assured that your comments have been shared directly with our Executive Chef and Food & Beverage team to review our current menus, enhance the seasoning, and introduce more daily variety.We also deeply regret how much the seasonal sargassum seaweed impacted your stay. As you mentioned, this is a heavy regional challenge during certain months, but we completely understand how frustrating it is when the accumulation and odor prevent you from enjoying the beach. Our cleaning crews work around the clock with specialized equipment to clear the shoreline daily, but when the influx is deep, it is a massive battle against nature. We sincerely apologize for the discomfort and headaches the smell caused you.We are grateful for your honesty and your patience during this natural phenomenon. We hope you might consider giving us another chance in the future during a different season, so we can provide you with the beautiful beach and the improved culinary experience you deserve.Kind regards,Guest Experience SpecialistOcean Maya Royale

  • User:Thomas S

    Trip type: Couples

    Wonderful Service at the Bar

    rating08 Jun 2026

    We’re still enjoying our holiday and wanted to give a special mention to Edith at the hotel bar. She has been absolutely lovely from day one always friendly, smiling and happy to help. She works incredibly hard but still takes the time to chat and make everyone feel welcome.The service has been great throughout our stay, and Edith’s positive charm really stands out. It’s people like her who make a holiday that little bit more special. Thank you, Edith, for helping make our stay so enjoyable so far! Ocean Hotels, Director General at Ocean Maya Royale - Adults Only, responded to this review Dear Thomas S,Thank you so much for taking the time to share such a lovely review while you are still here enjoying your holiday. We are absolutely thrilled to hear that you are having a wonderful stay with us.We couldn't agree more with your kind words, it truly is people like Edith who make a holiday extra special. She is a wonderful asset to our bar team, and we will proudly pass along your beautiful compliments to her. Knowing that her endless hard work, warm smiles, and positive charm have made you feel so welcome from day one will surely bring a huge smile to her face.Thank you for recognizing the great service across the resort. Enjoy every remaining moment of your time in paradise, and we look forward to welcoming you back to Ocean Maya Royale for many more memorable vacations in the future.Warm regards,Guest Experience SpecialistOcean Maya Royale

  • User:Chad W

    Trip type: Friends getaway

    Satisfied

    rating08 Jun 2026

    Staff was amazingServer Edith from front bar was fantasticExcursion from margarita was perfectFood was good Ocean Hotels, Director General at Ocean Maya Royale - Adults Only, responded to this review Dear Chad W.,Thank you so much for your great review and for choosing Ocean Maya Royale for your getaway. We are thrilled to hear that you left feeling satisfied and enjoyed your stay with us.It is wonderful to know that our staff made such a positive impression, especially Edith at the front bar, who provided fantastic service, and Margarita, who helped arrange the perfect excursion for you. We will gladly pass along your kind words to both of them, as well as to our culinary team for the good food.Thank you again for sharing your experience. We look forward to welcoming you back to paradise for another amazing vacation in the future.Warm regards,Guest Experience SpecialistOcean Maya Royale

  • User:Kenny G

    Trip type: Family

    OMR

    rating08 Jun 2026

    This was our second time here. Definitely a different vibe not to say bad just not the same. We did have a good time and the staff were great with the exception of the staff at the Italian restaurant. The food was good favorite was the Japanese and the Italian just wish the staff had been better at the Italian. Now to the best. Edith the bar server from the lobby bar was amazing. Margarita that takes care of selling excursions and is apart of the entertainment crew is always amazing. Ocean Hotels, Director General at Ocean Maya Royale - Adults Only, responded to this review Dear Kenny G,Thank you so much for choosing to return to Ocean Maya Royale for your second visit and for sharing your honest feedback with us. We are glad to hear that you had a good time overall and that much of our team made a positive impression.We sincerely appreciate your feedback regarding the service at our Italian restaurant. While we are pleased you enjoyed the food, we are very sorry to hear that the staff's service there did not live up to your expectations or match the high standards of the rest of the resort. Please rest assured that we have shared this note with our Food and Beverage manager to ensure we address the service consistency across all of our dining venues. On the other hand, we are thrilled to know that the Japanese restaurant was your favorite!We are absolutely delighted to read your praise for the best parts of your stay. We will proudly pass along your wonderful compliments to Edith at the lobby bar for her amazing service, and to Margarita for always being so wonderful and helpful with your excursions and entertainment. They truly embody the warmth we want all of our guests to experience.Thank you again for your loyalty and for your valuable insights. We hope to welcome you back for a third visit in the future.Warm regards,Guest Experience SpecialistOcean Maya Royale

  • User:Kimberly M

    Trip type: Couples

    Best service of any resort!

    rating08 Jun 2026

    I love the laidback atmosphere. All of the staff are friendly, kind, and there to make your stay the best it can be. Edith was the absolute best server. If you want a server who remembers your order, suggests other options, and interacted with my group like she has known us for years! Ocean Hotels, Director General at Ocean Maya Royale - Adults Only, responded to this review Dear Kimberly M.,Thank you so much for your beautiful review and for declaring us the Best service of any resort. We are absolutely thrilled to hear that you loved our laidback atmosphere and that our entire team made you feel so welcome and well-cared for.We are incredibly proud of Edith, and we will gladly pass along your wonderful compliments to her. She will be overjoyed to know that her ability to remember your orders, offer great recommendations, and connect with your group like lifelong friends left such a lasting impression on your vacation!Thank you for choosing Ocean Maya Royale for your getaway. We look forward to welcoming you and your group back.Warm regards,Guest Experience SpecialistOcean Maya Royale

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