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Palmaia - The House Of Aia

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Palmaia - The House Of Aia

locationPlayacar, Riviera Maya / Playa del Carmen

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About Palmaia - The House Of AiaAbout Palmaia - The House Of Aia

Location

This resort is located about 3 km from the centre of Playa del Carmen.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities and a lift. Everyday necessities can be purchased at the supermarket. The grounds of the resort feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the car park. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, 24-hour room service, a laundry service, a hairdresser and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area.

Rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. The rooms have a double bed and a sofa bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. There is also an ironing set and a trouser press. A telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests will also find slippers in their rooms. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. The resort has family rooms and non-smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. The pool area also includes a hot tub (no extra charge), a waterslide and a pool bar. A terrace with sun loungers and parasols is available. The resort offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, beach volleyball, crazy golf, golf and archery. Water sports available at the resort include water skiing, windsurfing, sailing, kayaking, snorkelling and diving. Jet skiing is organised by third-party operators. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, yoga, callisthenics and aerobics. There is a wellness area with a spa, a sauna, a steam bath, massage treatments and a solarium and, for an additional fee, a beauty salon and Ayurveda treatments. Leisure facilities include an entertainment programme, a kids' club, live music and a dance club.

Meals

Dining facilities include a restaurant, a café and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive can be booked. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a wide selection of alcoholic and non-alcoholic beverages and a complimentary minibar. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The resort also offers special catering options.

Payment

The resort accepts payment by MasterCard.

Amenities at Palmaia - The House Of Aia Amenities at Palmaia - The House Of Aia

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

    • -

      Café

    • -

      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Service

    • -

      Lifts

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      Nightclub

    • -

      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Small supermarket

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      Waterslide

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Archery

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      Beach Volleyball

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      Billiards/Snooker

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      Children's Pool

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      Cycling/Mountain Biking

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      Diving

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      Golf

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      Gym

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      Jacuzzi

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      Jet Skiing

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      Massage

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      Minigolf

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      Number of Pools

    • -

      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tanning Studio/Solarium

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      Tennis

    • -

      Water Skiing

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      Windsurfing

LocationLocation

Map preview

Around this property:

Beach

0 m

Centre

4 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1609

Very Good

50

Average

25

Poor

9

Terrible

9

Recent Reviews: 1702

  • User:Explorer15019994773

    Trip type: Couples

    Amazing

    rating13 Jun 2026

    Amazing creative food/ drinks. Top Notch customer service. A unique experience created for the guests that I haven’t seen anywhere else Palmaïa - The House of AïA, Marketing at Palmaia - The House of AiA, responded to this review Dear Explorer15019994773,Thank you for your kind words and for choosing Palmaïa – The House of AïA. We’re truly happy to know the experience felt so unique, and that the cuisine and care of our tribe made such a strong impression.We look forward to welcoming you back again to this place between jungle and sea.With gratitude,Palmaïa Traveler Ambassador

  • User:YasminFerdous

    Trip type: Solo travel

    I am coming 100% back!

    rating06 Jun 2026

    I’ve stayed at many beautiful resorts around the world, but Palmaïa offers something far beyond luxury accommodations and stunning surroundings.From the moment I arrived, there was a sense of calm, intention, and genuine care that permeated every aspect of the experience. The property itself is breathtaking… lush, peaceful, and seamlessly connected to nature. But what truly sets Palmaïa apart is its people.Every interaction felt authentic. The staff, guides, wellness practitioners, and fellow guests created an atmosphere of warmth, openness, and connection that made this stay deeply meaningful. It’s rare to find a place where hospitality feels so heartfelt and where people are genuinely invested in creating memorable experiences.I arrived expecting a beautiful vacation. I left feeling refreshed, inspired, and transformed. I am coming back! Palmaïa - The House of AïA, Marketing at Palmaia - The House of AiA, responded to this review Dear YasminFerdous,Thank you for your beautiful words and for choosing Palmaïa – The House of AïA. We’re truly happy to know your stay felt so meaningful and that the spirit of the place stayed with you.It’s special to hear how the connection, the people, and the atmosphere came together in such a genuine way.We look forward to welcoming you back again to this place between jungle and sea.With gratitude,Palmaïa Traveler Ambassador.

  • User:Samantha A

    Trip type: Couples

    Plant-based resort perfection

    rating06 Jun 2026

    Palmaia is plant-based resort perfection. Perfectly curated and designed with the guest in mind. The food is 10 stars! The customer service is 10 stars! The staff is incredible. Many of whom have worked there for many years, which says a lot about how they are treated. Everyone is genuinely happy and it shows. The amenities and classes are a wonderful addition to an already amazing resort. The rooms are gorgeous. The beds are very comfortable. The AC is cold. The room service was excellent. The spa was too pricey for us to enjoy, but that would be my only complaint. Palmaïa - The House of AïA, Marketing at Palmaia - The House of AiA, responded to this review Dear M3607ISsamanthaa,Thank you for sharing such a thoughtful reflection of your stay at Palmaïa – The House of AïA. It means so much to know the experience felt so complete, from the cuisine to the care of our tribe.We’re truly happy that the atmosphere, the design, and the daily rhythm of the resort came together in such a meaningful way. We also appreciate your note regarding the spa, as it helps us continue refining the experience.We look forward to welcoming you back again to this place between jungle and sea.With gratitude,Palmaïa Traveler Ambassador.

  • User:Laura U

    Trip type: Business

    Incredible

    rating05 Jun 2026

    Incredible experience. The resort is beautiful and incorporated into nature unlike any other. Oscar provided a tour of the grounds upon arrival and along with Kasandra was available throughout the week to help and inspire. The food was nourishing and delicious. And the yoga, breathing and other activities are beautiful and healing food for the soul. Deep stretch with Angel was amazing. Palmaïa - The House of AïA, Marketing at Palmaia - The House of AiA, responded to this review Dear Laluru, Thank you for your kind words and for choosing Palmaïa – The House of AïA. We’re truly happy to know your experience felt so meaningful, and that the connection with nature, the practices, and the care of our tribe made such a lasting impression.We look forward to welcoming you back again to this place between jungle and sea.With gratitude,Palmaïa Traveler Ambassador.

  • User:Gina B

    Trip type: Solo travel

    Personalization was promised, assumptions were delivered

    rating03 Jun 2026

    I spent weeks researching Palmaïa and was prepared to book a seven-night stay. What ultimately stopped me was not the property itself, but the communication, inconsistency, and lack of accountability I encountered throughout the process.I am not a traveler who books impulsively. I do extensive due diligence before spending thousands of dollars on a trip, particularly when the resort markets itself as a wellness-focused, highly personalized experience.Throughout my inquiry, I repeatedly asked detailed questions regarding the wellness programming, food philosophy, Nomadic Guide program, accommodations, customization options, and overall guest experience.Rather than receiving clear answers, I encountered a recurring pattern of:• Being directed to phone calls instead of receiving information that could have easily been provided in writing• Calls being scheduled where the appropriate person was not actually present• Questions being routed through individuals who were unable to answer them• Repeated promises of follow-up that either did not occur or required additional outreach from me• Inconsistent information depending on who I was speaking withOne example involved the Nomadic Guide program. A call was arranged so I could learn more about it. When the call occurred, the Nomadic Guide was not present. Instead, I spoke with a wellness representative who was unable to answer many of my questions and stated he would connect me with the appropriate person. Later that same day, I was informed that information regarding the Nomadic Guide program would not be provided unless I first had a reservation in place.This was not an isolated occurrence. It was part of a broader pattern that left me feeling that assumptions were being made, conclusions were being reached before there was a full understanding of my questions, and that clarity was often replaced with redirection.The most concerning aspect was that after investing significant time trying to obtain information and move toward a reservation, I was ultimately informed that I would not be permitted to book the property.To this day, I have not received a clear explanation supported by facts that justifies that outcome.The irony is that the more I researched Palmaïa, the more I wanted to stay there. The property itself appears beautiful. The wellness programming is unique. The concept is compelling.What failed in my experience was not the marketing. It was the execution of communication, the handling of legitimate guest inquiries, and the willingness to take accountability when things went off track.For a resort that promotes personalization, conscious hospitality, and meaningful human connection, I expected a far higher standard of communication and professionalism. Palmaïa Traveler Ambassador, Promocionar at Palmaia - The House of AiA, responded to this review Dear ginaT3678VE,Thank you for taking the time to share your perspective and for the interest you showed in learning about Palmaïa.We are sorry to hear that your experience during the inquiry process did not reflect the impression you had hoped for. We welcome thoughtful questions and meaningful dialogue, as they help us better understand the interests, expectations, and intentions of those considering a visit.Throughout our conversations, our team sought to provide guidance as thoughtfully and transparently as possible. At times, when inquiries extend beyond the scope of information that can be meaningfully or responsibly validated in advance, we believe it is important to communicate openly and set realistic expectations.Our intention is always to help individuals make the most informed decision about whether Palmaïa aligns with the experience they are seeking.We appreciate your feedback and will reflect on it as we continue refining our communication processes. We sincerely wish you all the best in your future travels and wellness journey.

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