Princess Family Club Riviera

Recent Reviews: 1003

• User:Luis C

  Trip type: Family

  The best resort in terms of family activities and customized services for kids.

  23 Feb 2026

  I will start with the food and dining for kids. The pirate buffet for kids has the nicest and most helpful leader we have met in all our trips with our kids. Olga was incredibly helpful. As you can imagine, kids can walk around, request different dishes and drinks, while parents could be in desperate need of a strong cappuccino or even a cocktail. Olga is one of the nicest emplees who we have met in our dozens of resorts that we have visited with our kids. She has been accommodating and understanding of the needs of parents and kids. Her team was incredibly helpful in answering questions and it came from the leader of the pirate buffet restaurant. I really do not like it when in other resorts, my kids are walking between lines of adults desperate for all the good stuff. Kids deserve to be independent and get all types of options without crashing with adults or rushed employees carrying ten cocktails in other resorts. Breakfast, lunch and dinner deserve to be calm for parents, and Olga has been amazing at creating this kind professional welcome every time we go. Other than that, I have been 10 times in this resort, a couple of times in their large upscale competitors but keep coming back to Princess family club because my kids keep asking to go again. Moreover, the employees seem they love their job. I do not know how they created this culture in a resort, but no sad faces. I gave around 800 dollars in tips because we loved the service and calm environment that the employees create. Finally, the entertainment is the best by far in Playa del Carmen. It is a mix of cultural and historic elements mixed with modern nightlife. I have been travelling for 15 years constantly to all types of resorts, so I have seen the night entertainment everywhere. However, the princess is so much superior in terms of shows that kids can enjoy and be curious about the culture, the music, the traditions in Mexico. It is completely different to a band singing classic English songs, which I have seen many times in other places. There is real shows with actors for kids in a large auditorium. Finally, they do special events for kids such as the pirate and princess night full of games and outside bbq for kids. Community Manager Princess México, Otro at Princess Family Club Riviera, responded to this review Dear Guest,Thank you so much for sharing your detailed and positive experience! We are so proud to know that your family enjoys our activities, shows, and services, and that Olga and her team at the children's buffet made every meal special and relaxing for you.It is an honor to welcome such loyal guests; the fact that you are visiting us for the tenth time and that your children keep asking to come back motivates us tremendously. We are also delighted that you highlighted our entertainment, designed for children to learn and have fun, while parents enjoy peace of mind.Comments like yours inspire our entire team to continue creating memorable moments. We hope to welcome you back very soon to continue making unforgettable memories.Sincerely,

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• User:Simon D

  Trip type: Family

  Such a lovely family holiday

  18 Jan 2026

  Apologies for adding a review so long after we visited!We stayed at the resort for 2 weeks arriving from the UKOur 1st impressions were very positive. We were pretty tired after traveling for 18 hours, however, the check-in process was an absolute breeze. We were greeted by Viridiana and she took care of everything, she even arranged for a bottle of sparkling wine to be brought to our room as it was our anniversary.I was a little anxious about the renovations that were going on but they did not impact the holiday at all. Entertainment was great, the food was very good and the staff were lovely.A big shout out to Viridiana for always having such a lovely smile and being so helpful throughout the entire holiday.Without question I would not hesitate to return Community Manager Princess México, Otro at Princess Family Club Riviera, responded to this review Hello dear guest,Thank you so much for taking the time to share such a detailed and balanced review. We sincerely appreciate you choosing us to celebrate such a special occasion as New Year's Eve and that, overall, your experience was positive.We are delighted to hear that you enjoyed the renovated rooms, the culinary offerings, and the resort's family-friendly atmosphere, as well as the attentive service from our staff and the New Year's Eve celebration. We also greatly appreciate your experience with the gluten-free options and the support provided, as it allows us to continue strengthening this aspect.We have taken note of your comments regarding the linens, showers, pool areas, beach, the hotel's facilities, and daytime entertainment. All of these points will be forwarded to the relevant departments for review and follow-up, as they are part of our ongoing improvement process.We especially appreciate you highlighting the hotel's potential and recommending us for family trips. We hope to have the opportunity to welcome you back once the updates are complete and provide you with an even more comprehensive experience.Regards

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• User:Adele C

  Trip type: Friends getaway

  What can I say Absolute paradise There wasn't 1 day i went to the restaurant and came away hungry The food is next to none its f

  05 Sept 2025

  Because this hotel is faultless Loved every minute of been here will be sorry to go home absolute paradise Staff go above and beyond Community Manager Princess México, Otro at Princess Family Club Riviera, responded to this review Hello dear Adele. We sincerely thank you for sharing your experience. We are delighted to know that your stay was impeccable and that you enjoyed every moment at our hotel. Our team constantly strives to provide exceptional service, and your words are a great recognition of that commitment. We hope to have the pleasure of welcoming you back in the near future.Best regards

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• User:Rebecca R

  Trip type: Family

  Amazing!!

  06 Aug 2025

  Enjoyed my time @ the grand Riviera Princess. The staff were very friendly. Plenty of activities so you won’t get bored. At the Snack Riviera, you need to visit Lorenzo & Delfina…very nice people & informative when it came to the motel & surrounding areas. The bars @ the pool were excellent as. Very nice bartenders Community Manager Princess México, Otro at Princess Family Club Riviera, responded to this review Hello dear guest.Thank you for sharing your experience! We're so glad you enjoyed your time at La Gran Princesa de la Riviera.It's great to know the staff was friendly and that you had plenty of activities to keep you entertained. And how great that you highlighted Lorenzo & Delfina at the Riviera Snack! Having friendly and informative staff definitely makes all the difference. We're also glad you liked the pool bars and waitstaff.We hope you return soon to continue enjoying everything we have to offer!Best regards

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• User:NorthStar08285031544

  Trip type: Friends getaway

  10/10 Service from Nancy!

  02 Aug 2025

  We had Nancy as our server at the snack riviera! 10/10 service. She took care of us every meal, and gave us the great “boom boom” shots. Ask her for them!!!! 100% will come back, and will miss all the energy she gave. Make sure to askFor Nancy when you visit!! Community Manager Princess México, Otro at Princess Family Club Riviera, responded to this review Hello dear Guest.Thank you so much for your review!We're delighted to hear that you enjoyed the service so much and that Nancy helped make your experience so special. We'll be sure to share your kind words with her. We hope to have the pleasure of welcoming you back soon so we can continue creating memorable moments.Best regards

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