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Santuario Playa

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Santuario Playa

locationPlaya del Carmen, Riviera Maya / Playa del Carmen

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About Santuario PlayaAbout Santuario Playa

Location

This hotel welcomes guests in Playa del Carmen.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The grounds of the hotel feature a playground and a lovely garden. Parking spaces are available to guests travelling by car. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service and a hotel shuttle bus. A bicycle hire service (no extra charge) gives guests the opportunity to explore the surrounding area independently. A fax machine is available for guests' business needs.

Rooms

Rooms are equipped with air conditioning and central heating. Rooms have a double bed or a king-size bed. Separate bedrooms are available. Extra beds can be requested. A safe provides secure storage for guests' personal property. A microwave and a tea/coffee station are standard features. A telephone, a TV and WiFi (no extra charge) ensure optimal comfort. Bathrooms are equipped with a shower and a hairdryer. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex is ideal for exercise and relaxation. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. Refreshing drinks are served at the poolside snack bar. There are many ways to relax or stay active at the hotel, including catamaraning, a spa, a sauna, massage treatments and a solarium.

Meals

The dining area includes a restaurant and a bar. A delicious breakfast provides energy for the rest of the day.

Amenities at Santuario Playa Amenities at Santuario Playa

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Hotel Safe

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      Laundry Service

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Protective equipment for employees

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Catamaran

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

Map preview

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

81

Very Good

7

Average

4

Poor

3

Terrible

12

Recent Reviews: 107

  • User:ellie may m

    Trip type: Family

    To say horrible is kind

    rating30 Apr 2026

    Not anything like the photos. Go somewhere else. This was a time share swap out, we were told it was a boutique hotel. Translation dump. Upon arrival I thought I was in the wrong place because the main entrance is next to a porn shop. Wrong. The front desk told us 50$ for an early check in, it was 30 min and the room was ready. The promised breakfast was taken away from us I don’t know why. The quaint pool is about the size of 3 king sized beds and very shallow. It is shared with the bar next door and anyone can go in it. One small threadbare towel is provided per person. Locals take their young children there. AC barely works in the bedroom. Shower head is so bad it gets everything in the area wet except you. The drains backed up and onto the floor after a 5 min shower attempt. Furniture is old and beat The rooms aren’t clean either. I’ve been to nicer Motel 6’s in New Jersey, for a fraction of the price.

  • User:Angela D

    Trip type: Solo travel

    Amazing apartment, great location and enjoyable stay!

    rating28 Mar 2026

    I had an excellent stay at this hotel, one of the best I ever had, considering the price. I was in the master double bedroom suite, which was very large, with a bedroom, a living room/kitchen and a bathroom. But what surprised me the most (which wasn't in the description of the room) was that I had a huge private terrace all for myself!The apartment was in great condition, I loved the decor. It had a fridge with a freezer which was key considering the hot temperature outside, so I could stock up ice creams and cold drinks. There was AC and also 4 ceiling fans, which made it very pleasant.The location was perfect, in a super safe area just round the corner from Avenida 5, with so many options for shopping and eating, and a supermarket just a few seconds away. The ADO bus station is just 12 minutes awayJust a couple of things, which did not affect my score as my stay was very enjoyable:1. The breakfast is served in a cafe' next door, which was very good just there were only a couple of options free of charge: an omelette or a chilaquiles, whilst in the room it said that waffles were also an option. I am not used to salty breakfast and in any case I got a bit bored of eating the same thing after a few days, it would have been nice to have a few more options, including some sweet ones.2. The apartment has a stove and a microwave, however no cutlery, plates or pots, which would have been very helpful.I definitely recommend this place to everyone staying in Cancun!

  • User:francesca m

    Trip type: Couples

    Terrible!!!!

    rating30 Jul 2024

    We fled after an hour; it was filthy beyond imagination. Not only did they fail to provide us with a clean room, but they also refused to refund us. Terrible service! Stay away from it!!! Avoid booking because if you have any problems, they won't try to help you; they only care about money!

  • User:Karim E

    Trip type: Couples

    Old, outdated and no hot water or wifi.

    rating29 Dec 2023

    This hotel is classified as a 3 1/2 stars hotel. It is not. The facility is old, dirty and outdated with cheap bright white lighting in the rooms. There is no hot water, barely any soap or shampoo provided. Toilet doesn’t flush properly. And the wifi never works.

  • User:Jehú V

    Trip type: Couples

    “A small hotel offering an amazing service”

    rating25 Jul 2022

    Excellent location. One block from 5th ave. Restaurants, shopping, night life right at the corner. It’s a very tradicional place. We definitely will be back here. Javier is a supper host and very friendly. All time he helps us and gave us advice about anything we needed. Alain Correa Flores, Propietario at Santuario Playa, responded to this review Dear Jehú V,What a wonderful feedback on your stay with us, thank you very much for your detailed review of all aspects that added up to a great experience! We will make sure to pass on your comments to the team, especially to Javier.Thank you for sharing your experience and we look forward to welcoming you back.

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