Secrets Moxche Playa del Carmen

Recent Reviews: 4786

• User: Julie M

  Not worth the hype

  The level of service was not five star. While the grounds had potential to be beautiful, there was quite a bit of construction going on and buildings that seem to be in Need of repair. The pretty instagram worthy hammocks at the wading pools were ripped and smelled of mildew. The concierge service was horrible. The level of service was Three stars with the exception of housekeeping and the pool se… Read moreThe level of service was not five star. While the grounds had potential to be beautiful, there was quite a bit of construction going on and buildings that seem to be in Need of repair. The pretty instagram worthy hammocks at the wading pools were ripped and sm… Read more

• User: Brittany A

  girls trip

  Overall, we had a great girls trip! The resort was beautiful, the atmosphere was fun, and we made so many amazing memories. The food and drinks were good, and most of the staff were friendly and accommodating. There were a few things that could definitely be improved, like wait times and some inconsistencies with service, but nothing that completely took away from the experience. If you're looking… Read moreOverall, we had a great girls trip! The resort was beautiful, the atmosphere was fun, and we made so many amazing memories. The food and drinks were good, and most of the staff were friendly and accommodating. There were a few things that could definitely be i… Read more

• User: tracey_harte123

  Trip type: Couples

  Couples

  Everything about it was great - staff were amazing - hardworking staff and always so pleasant despite the heat and the fact it was nearly fully booked ! - biggest tip I have is don’t look at any Facebook groups- I read them before I went and was really worried - I’ve come to the conclusion people just like to complain! Brilliant resort! Rene Rivera, Promocionar at Secrets Moxche Playa del Carme… Read moreEverything about it was great - staff were amazing - hardworking staff and always so pleasant despite the heat and the fact it was nearly fully booked ! - biggest tip I have is don’t look at any Facebook groups- I read them before I went and was really worried… Read more

• User: Eric O

  Trip type: Family

  Fantastic

  Room were fantastic, staff was incredibly helpful and friendly. Sergio, Ari, Sandy, Ilse, Axel, Joram, Jamie, Gloria, Roxanne. 10/10!! Rene Rivera, Promocionar at Secrets Moxche Playa del Carmen, responded to this review Thank you very much for your kind review.We are delighted to hear that you enjoyed our rooms and found our staff to be helpful and friendly throughout your stay. Your recogni… Read moreRoom were fantastic, staff was incredibly helpful and friendly. Sergio, Ari, Sandy, Ilse, Axel, Joram, Jamie, Gloria, Roxanne. 10/10!! Rene Rivera, Promocionar at Secrets Moxche Playa del Carmen, responded to this review Thank you very much for your kind… Read more

• User: Kelly T

  Trip type: Couples

  Great people! Amazing personalities and so fun. They were amazing and deserve a raise for how well they interacted!

  Sergio,aranza,ilse,Miguel, Regina and joram Rene Rivera, Promocionar at Secrets Moxche Playa del Carmen, responded to this review Thank you very much for your wonderful feedback.We are delighted to hear that Sergio, Aranza, Ilse, Miguel, Regina, and Joram made such a positive impression during your stay. Their vibrant personalities and genuine enthusiasm are truly what create memorable and fu… Read moreSergio,aranza,ilse,Miguel, Regina and joram Rene Rivera, Promocionar at Secrets Moxche Playa del Carmen, responded to this review Thank you very much for your wonderful feedback.We are delighted to hear that Sergio, Aranza, Ilse, Miguel, Regina, and Joram… Read more