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Sensira Resort & Spa - Riviera Maya

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Sensira Resort & Spa - Riviera Maya

locationRiviera Maya Norte, Riviera Maya / Playa del Carmen

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About Sensira Resort & Spa - Riviera MayaAbout Sensira Resort & Spa - Riviera Maya

Location

This resort is located in Puerto Morelos, right on the beach.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities and a lift. A fireplace creates a cosy atmosphere. There are a number of shops, including a supermarket and souvenir shop. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a 24-hour security service, a babysitting service (for a fee), a childcare service, medical assistance, room service, a laundry service, a hairdresser, a coin-operated laundry, a hotel doctor and a hotel shuttle bus.

Rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. Rooms have a double bed or a king-size bed. Separate bedrooms are available. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and bathrobes are provided. Wheelchair-friendly rooms can be booked. The resort has family rooms and non-smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. The pool area also includes a hot tub, a waterslide and a pool bar. Parasols and comfortable sun loungers are available on the sun terrace. For guests who wish to keep active, tennis, volleyball and crazy golf are available. Sport and leisure facilities at the resort include a gym, table tennis and billiards. Various wellness options are available at the resort, including a spa, a sauna, a beauty salon and massage treatments. The resort offers plenty of activities and entertainment options, including an entertainment programme, a kids' club, a dance club and a nightclub.

Meals

Dining facilities include a restaurant, a café and a bar. All-inclusive can be booked. Special extras await all-inclusive guests – snacks as well as a selection of non-alcoholic beverages and a complimentary minibar. Breakfast, lunch and dinner will satisfy appetites big and small. Gluten-free meals and vegetarian dishes can be prepared on request.

Payment

The resort accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Sensira Resort & Spa - Riviera Maya Amenities at Sensira Resort & Spa - Riviera Maya

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Waterslide

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

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      Special Diet

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Children's Pool

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      Golf

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      Gym

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      Jacuzzi

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      Massage

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      Minigolf

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tennis

LocationLocation

Map preview

Around this property:

Centre

33 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2249

Very Good

423

Average

193

Poor

114

Terrible

132

Recent Reviews: 3111

  • User:Alan O

    Trip type: Family

    Italian Restaurant- Sensira

    rating14 Jun 2026

    Ana was a great server at the Italian restaurant at our hotel.

  • User:Connector815791

    Trip type: Family

    Great service

    rating13 Jun 2026

    The service was excellent and top notch , Atención al huésped/Recepción at Sensira Resort & Spa Riviera Maya, responded to this review Dear Guest,Thank you very much for taking the time to share your feedback.We are delighted to know that you enjoyed the excellent service and that our team provided a top-notch experience during your stay. Comments like yours are truly rewarding and inspire us to continue delivering exceptional hospitality to every guest.We appreciate your kind words and look forward to welcoming you back to Sensira Resort & Spa Riviera Maya for another memorable stay.Kind regards,General ManagerSensira Resort & Spa Riviera Maya

  • User:carmen0414

    Trip type: Family

    Great Family Friendly Stay

    rating13 Jun 2026

    Our stay at Sensira Resort was such a wonderful experience for our family. From the family-focused activities to the warm hospitality, every detail was designed to help families spend quality time together. There was truly something for every generation, which made it extra special traveling with kids and grandma.One of my favorite moments was taking yoga with Alejandra. The class was excellent—peaceful, grounding, and exactly what I needed while on vacation. Alejandra was so sweet and welcoming, and she made the experience even more memorable.Thank you to the entire team for creating such a relaxing and family-friendly getaway. We left with beautiful memories and can’t wait to return. , Atención al huésped/Recepción at Sensira Resort & Spa Riviera Maya, responded to this review Dear Carmen,Thank you very much for sharing such a heartfelt review of your stay at Sensira Resort & Spa Riviera Maya.We are delighted to know that your family enjoyed a wonderful vacation with us and that our family-focused activities and warm hospitality helped create meaningful moments for every generation. It is especially rewarding to hear that both the children and grandma were able to enjoy the experience together, making your stay even more special.We are also thrilled to learn that one of your favorite moments was participating in the yoga class with Alejandra. Thank you for recognizing her dedication and kindness. We will be delighted to share your comments with her, and we know she will greatly appreciate your thoughtful words.Creating memorable experiences where families can relax, reconnect, and create lasting memories is at the heart of what we do, so your feedback means a great deal to us.Thank you for choosing Sensira Resort & Spa Riviera Maya. We look forward to welcoming you and your family back for another unforgettable getaway in the near future.Kind regards,General ManagerSensira Resort & Spa Riviera Maya

  • User:PATRICIA M

    Trip type: Couples

    Nice and profesional people.

    rating12 Jun 2026

    Excellent service, Food, top and venue cleanliness, many super SPECIAL details, celebrating my birthday and support to the hotel Foundation. , Atención al huésped/Recepción at Sensira Resort & Spa Riviera Maya, responded to this review Dear Patricia,Thank you very much for taking the time to share your experience with us.We are delighted to know that you enjoyed our service, food, cleanliness, and the many special details that made your stay memorable. It is especially rewarding to hear that you chose to celebrate your birthday with us and that these moments contributed to a wonderful experience.We also sincerely appreciate your recognition of the support provided to our hotel foundation. Your kind words motivate us to continue creating meaningful experiences for our guests and community.Thank you for choosing Sensira Resort & Spa Riviera Maya. We hope to have the pleasure of welcoming you back for many more special celebrations in the future.Kind regards,General ManagerSensira Resort & Spa Riviera Maya

  • User:s s

    Trip type: Family

    Amazing!

    rating12 Jun 2026

    Alejandra is the best!!!!!! So friendly with adults and kids!!! And she will help you with everything! , Atención al huésped/Recepción at Sensira Resort & Spa Riviera Maya, responded to this review Dear Guest,Thank you very much for sharing your wonderful feedback with us.We are delighted to know that Alejandra made such a positive impact on your stay. It is truly rewarding to hear that her friendliness, both with adults and children, and her willingness to assist with everything helped make your experience even more enjoyable.We will be sure to share your kind words with Alejandra, and we know she will greatly appreciate this special recognition.Thank you for choosing Sensira Resort & Spa Riviera Maya. We look forward to welcoming you back for another amazing stay in the future.Kind regards,General ManagerSensira Resort & Spa Riviera Maya

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