Serenity Hotel Boutique by AlSol

Recent Reviews: 89

• User: pat D

  Trip type: Couples

  Title: Disappointing Decline Over the Past Two Years

  This was my third stay at this hotel, and unfortunately, it will be my last.My first visit was excellent—the property was well maintained, and it truly felt like a charming boutique hotel. However, during my second stay, I began to notice a decline in the overall upkeep. At the time, we were told the hotel was under new ownership, so I gave the benefit of the doubt.I returned again from March 18–2… Read moreThis was my third stay at this hotel, and unfortunately, it will be my last.My first visit was excellent—the property was well maintained, and it truly felt like a charming boutique hotel. However, during my second stay, I began to notice a decline in the over… Read more

• User: Doug B

  Trip type: Couples

  Our 3rd visit to the Serenity.

  We stayed 16 days and enjoyed them all. The hotel has an excellent location, easy walk to the beach and to 5th Ave. Victoria and Fir at the front desk were always friendly, helpful and welcoming. Breakfast was always good. Antonio was very friendly and accommodating. Chef Daniel’s tacos were awesome on the pool deck.We will be back!We stayed 16 days and enjoyed them all. The hotel has an excellent location, easy walk to the beach and to 5th Ave. Victoria and Fir at the front desk were always friendly, helpful and welcoming. Breakfast was always good. Antonio was very friendly and accommo… Read more

• User: Bojan J

  Trip type: Solo travel

  BAD EXPERIENCE

  Missing Cash & No Resolution from ManagementI stayed at Serenity Boutique Hotel in Playa del Carmen and had an extremely disappointing experience.During my stay, $140 USD was taken from an envelope that I had placed inside a drawer in my room. I reported the issue immediately to the hotel manager, Jorge. I was informed that they reviewed cameras and card-reader access logs and stated that only… Read moreMissing Cash & No Resolution from ManagementI stayed at Serenity Boutique Hotel in Playa del Carmen and had an extremely disappointing experience.During my stay, $140 USD was taken from an envelope that I had placed inside a drawer in my room. I reported t… Read more

• User: Meredith S

  Trip type: Friends getaway

  Great Hotel! Great Loction!

  I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short wal… Read moreI've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s a… Read more

• User: maccapakka

  Trip type: Couples

  Amazing value for money

  Fantastic value for money amazing helpful staff so welcoming! Lovely breakfast we stayed in room 401 lovely! Pool was great also amazing in terms of price £48 for B&B really pleased thank you 😊 If we stay in Playa again we will definitely return !Fantastic value for money amazing helpful staff so welcoming! Lovely breakfast we stayed in room 401 lovely! Pool was great also amazing in terms of price £48 for B&B really pleased thank you 😊 If we stay in Playa again we will definitely return !