Silversands Hotel Boutique

Recent Reviews: 14

• User:aylin m

  Trip type: Couples

  The worst

  08 Oct 2025

  The rooms are in a very bad state, first I had one that the doors did not close, it was dirty and there were even cockroaches in bed.They pass me to another one that was smaller and of a lower category than the one I had paid for and is even dirtier than the other, was a piece of furniture full of trash and the room smells horrible because of the beer cans that who knows how long they had there rotting with food scraps.They change my room again and at least the only thing was that the ceiling fans make a lot of noise, sometimes a lamp flashes and the trash can in the bathroom was full of trash.The only thing I can rescue is the young receptionist who was the only one who was moving to give me a solution since the manager simply stopped answering and when I asked to give me my return to go and find another place to stay it was very flat that I was not going to do anything and that there is no refund. Originally submitted in Spanish on www.tripadvisor.com.mx. View originals.

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• User:157francescat

  Trip type: Friends getaway

  INCUBO! ROBBED IN THE ROOM

  31 Aug 2025

  DO NOT GO ABSOLUTELY!! we start from the first day when the cockroaches welcomed us in the room, to finish with the raccoons that walked on our balcony and among our clothes lying outside, continuing with the moisture infiltrated on the ceiling and walls den of mosquitoes to end up in the room robbery when we were absent (happens to be after midnight when the reception does not work) . they stole money, mobile phone 14 pro and jewelry luckily jewelry and some silver. we called the emergency number of the reception and it was disabled and those (because I have to call them) of the hotel (which hotel is not: WARNING) have shrugged saying that nn and activates the reception at night. PLEASE DO NOT BOOK HERE IF YOU WANT TO SLEEP PEACEFULLY Originally submitted in Italian on www.tripadvisor.it. View originals.

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• User:Piper A

  Trip type:

  DO NOT GO HERE

  19 Mar 2023

  DO NOT GO TO THE SPA IN THIS HOTEL!!!Unfortunately my sister got scammed here. First they made her come back twice and kept changing their availability. Then, they made her pay before they even began the service (supposed to be a pedicure with gel polish). The setup was ridiculous, she was sitting on a massage chair in a small curtained corner. The lady doing her nails was reusing old tools and had her hair draping all over the tools and her feet - crazy unsanitary! After having the cuticles pushed and trimmed on 2 toes my sister decided everything was too unprofessional and ridiculous and wanted to leave. She had already paid in full (400 pesos), but wanted a portion of her money back as only a tiny fraction of the service was provided. She was willing to leave 200 pesos and wanted the other half back. The manager/supervisor lady refused and argued extensively that the service was perfectly safe and fine (it was NOT).Overall, a horrible experience. This place is NOT legit and not worth it at ALL. Please don’t get scammed here!

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• User:oceantime124

  Trip type: Solo travel

  Fantastic apartments

  30 May 2022

  I had a great time in my spacious well equipped apartment with kitchen and huge bed excellent quiet and a short walk to the BEST beach at Playa walk down 38th Street and you are there ! Manager onsite was also friendly and always hard at work thankyou for a very good stay will recommend !

• User:AllyMae25

  Trip type: Couples

  A modest serviced apartment

  27 Jun 2019

  My partner and I loved the proximity of this hotel to Quinta Avenida with its many cafes, restaurants and bars and to the beach. We liked the 5 minute leisurely stroll to the beach and we also liked how parking was easy on the street adjacent to the hotel. We used the apartment as a base for many day trips to Tulum, the Cenotes and Chichen Itza and found it quiet and clean every time we got back.I would recommend this for anyone travelling as a couple who tends to go out for the day and enjoys being out and about. We enjoyed the simplicity of the hotel, the service was personalised and they were much more attentive to our needs than a 5 star hotel.

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