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The Fives Downtown Hotel & Residences, Curio Collection By Hilton

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The Fives Downtown Hotel & Residences, Curio Collection By Hilton

locationPlaya del Carmen, Riviera Maya / Playa del Carmen

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About The Fives Downtown Hotel & Residences, Curio Collection By HiltonAbout The Fives Downtown Hotel & Residences, Curio Collection By Hilton

Location

This hotel is located right in the heart of Playa del Carmen.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a library. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry, a page service and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Separate bedrooms are available. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. For self-catering guests, there is a well-equipped kitchenette with a refrigerator, stovetop, microwave and tea/coffee station. Further amenities include an ironing set and a trouser press. A telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower. A hairdryer, a vanity mirror and bathrobes are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. A sun terrace, sun loungers, and parasols are available. Refreshing drinks are served at the poolside snack bar. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Sport and leisure facilities at the hotel include a gym and billiards. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and a solarium. Activity coordinators organise an entertainment programme for adults and children.

Meals

Dining facilities include a restaurant, a café and a bar. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options. Non-alcoholic beverages are available.

Amenities at The Fives Downtown Hotel & Residences, Curio Collection By Hilton Amenities at The Fives Downtown Hotel & Residences, Curio Collection By Hilton

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

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      Pets

    • -

      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Billiards/Snooker

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      Cycling/Mountain Biking

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      Gym

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Centre

2 km

Beach

3 km

Airport

34 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1531

Very Good

216

Average

98

Poor

66

Terrible

106

Recent Reviews: 2017

  • User:kaylah_s23

    Trip type:

    Incredible experience!!!

    rating01 May 2026

    This is hands down the best resort I have stayed at. All hotel staff went above and beyond to make sure our stay was the best it possibly could be every step of the way. The only downside was that there is a seaweed problem in Playa del Carmen right now, and swimming in the ocean was not ideal (not the resort's fault). Other than that they had so many delicious gourmet restaurants which were included in the all inclusive and there were events planned all day, every day, with amazing staff and infrastructure. There is many pools and even a jungle path and a cenote on the property! The resort itself was truly magical and the staff made it one to remember. I would 100% reccomend. A special shoutout to Richardo, Juan and our tour guide Enrique (Tulum tour). Management Team, Dueño at The Fives Downtown Hotel & Residences, Curio Collection by Hilton, responded to this review Thank you very much for sharing your wonderful feedback. We are delighted to know that you had such an incredible experience and enjoyed the resort’s facilities, dining options, and daily activities. It is also great to hear that the overall atmosphere and service made your stay memorable. We sincerely appreciate your recommendation and hope to have the pleasure of welcoming you back again in the future.

  • User:Heather M

    Trip type:

    The Fives Beach, Mexico 2026

    rating30 Apr 2026

    We had a wonderful week at The Fives Beach Hotel & Residences—it’s a beautifully designed resort with lush grounds and a relaxed, upscale feel. Our one-bedroom suite was spacious and comfortable, with a massive bathroom and an incredibly cozy king bed. The kitchen came without dishes or utensils (which gave us a laugh), but it didn’t take away from the experience.The daily housekeeping team was exceptional—thoughtful, attentive, and clearly looking out for us. One day we accidentally left our safe open, and our housekeeper secured it and left a note explaining how to have it reopened. Everything was perfectly in order, and we really appreciated her care. We were also consistently well stocked with water and coffee.Every staff member we encountered was warm and accommodating. The resort is quite large, but easy to navigate via scenic pathways (including a charming jungle boardwalk) or the frequent golf carts that run like a quiet shuttle service.We opted for the all-inclusive package and were so glad we did—the food was excellent. With multiple restaurants to choose from, there was plenty of variety. Lunch favourites included Natura at the adults-only pool and the beachside burgers (delicious!), while the Italian and French restaurants stood out for dinner.Highly recommend this resort—we’d happily return. Management Team, Dueño at The Fives Downtown Hotel & Residences, Curio Collection by Hilton, responded to this review Thank you very much for sharing such a detailed review. We are delighted to know that you enjoyed the comfort of your accommodation, the natural surroundings of the resort, and the variety of dining options available. It is also wonderful to hear that the service and housekeeping contributed positively to your stay. We truly appreciate your recommendation and look forward to welcoming you back in the future.

  • User:Mon R

    Trip type: Solo travel

    Great Hilton Property in DT PDC

    rating27 Apr 2026

    Second time visiting the Fives in DT PDC and I enjoyed as much as the first time. The location is excellent, close to the ferry and very close to the glamorous stores of Quinta Avenida. The room was excellent as well as the service.As a fellow Hilton employee, I would like to mention a couple who really made the experience much better than when I initially checked in. Francisco, the FDM, was excellent. He exemplified the true meaning of Hilton service. I had a special request that he was able to accomodate.Migues, your security and valet manager. He was very understanding and accommodating from start to finish. He helped me bridge the gap between by initial issues with the FD and the FDM. Management Team, Dueño at The Fives Downtown Hotel & Residences, Curio Collection by Hilton, responded to this review Thank you very much for your continued loyalty and for sharing your kind comments. We are delighted to know that you enjoyed your stay once again, as well as our excellent location and comfortable accommodations. It is also rewarding to hear that the service contributed positively to your experience. We truly appreciate your feedback and look forward to welcoming you back in the future.

  • User:Mark P

    Trip type: Couples

    Best in PDC

    rating21 Apr 2026

    The Fives always goes above and beyond. The staff is TERRIFIC - from reception, to management, housekeeping, and the pool and bar staff. They make every moment memorable. It’s absolutely the best pool in Playa del Carmen! We can’t wait to be back soon. Management Team, Dueño at The Fives Downtown Hotel & Residences, Curio Collection by Hilton, responded to this review Thank you for your wonderful feedback. We are truly delighted to know you consider us the best in the area and that our service and facilities made your stay so memorable. Your kind words mean a great deal to us, and we look forward to welcoming you back very soon.

  • User:Ellen T

    Trip type: Couples

    Amazing

    rating14 Apr 2026

    Nice, clean, rooftop pool and bar was amazing. Staff was top notch, and felt genuine and kind. Big shoutout to the restaurant chef Jesus who made our visit so pleasant, and for all the good advice for our vacation. Management Team, Dueño at The Fives Downtown Hotel & Residences, Curio Collection by Hilton, responded to this review Thank you for your kind feedback. We are delighted to know that you enjoyed the cleanliness, rooftop facilities, and the overall atmosphere of the resort. It is especially rewarding to hear that the service felt genuine and contributed positively to your experience. We truly appreciate your comments and hope to welcome you back again in the future.

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