The Panoramic By Xperience Hotels

Recent Reviews: 88

• User:Philipp M

  Trip type: Couples

  Wonderful 360 degree pool

  27 Dec 2024

  Wonderful 360 degree pool with cenote ambiance waterfall. Elevator and parking available. Good quality and nice rooms. Perfect for sunset and view over Tulum. AlsoLocated centrally in La Veleta area with restaurants and cafés. Relaxed atmosphere.

• User:Monica M

  Trip type: Friends getaway

  RUDE Staff and Private Pool was horrible.

  26 Mar 2024

  This is my 1st time in Tulum and renting an Air Bnb PHC9 (Algeria Rentals by Sandy) and it was not the experience I was looking forward to. The two bathrooms on the 1st floor had issues. The towels in one of the bathroom were dirty and not clean. The 2nd bathroom the handle came completely off when using the shower. The upstairs bathroom shower head needs to be replaced. Green build up/mold is covering the holes and the water does not come out as needed. There should have been more than 1 tissue roll in the bathrooms. The couch in the front room has brown stains all over it. The pool looks nothing like the pictures. It has missing tiles all around which look like mold or something is in the pool, the bottom of the pool has the same issue. Administration/Receptionists was RUDE and UNPROFESSIONAL and tried to kick me and my guests out a day earlier. Just unacceptable and bad business. AND the pictures of the private pool are NOT updated!!!

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• User:Kacollantes

  Trip type: Couples

  Great stay & wonderful experience. A hotel that is a Bang for your Buck!!!

  09 Jan 2022

  Such a wonderful stay and overall experience. Perfect stay to be in downtown Tulum and a bang for your buck. Our hotel manager was very responsive and attentive of all of our needs. Unfortunately, our private pool got dirty from the rain, but she quickly cleaned it and was ready in a few hours. Even simple as needing more pillows. Our room was super clean and loved how their cleaning staff would come everyday to clean the floors and re-make the bed. Since the floors would get dirty from our shoes and such. Oh and they would set new towels for us as well. Truly grateful for the free parking. And there’s usually available parking. However… PLEASE KEEP IN MIND about the roads. They are really super bad and terrible to drive in with deep potholes but we managed. Just drive super slow and careful especially during the rain. I wouldn’t recommend to drive late at night since it may be a little too hard to see. Check in was super easy and quick. The front desk will check for your reservation and then will connect you to speak with their manager or whoever your rental manager is. Our manager gave us tips and offered to help schedule restaurant reservations or beach reservations in the popular Tulum area which is by the beach. The Location was only about 5-10 minutes from the main downtown Tulum area. I would say 10 minutes because we would drive very slow due to the roads. There is also a taco stand down the street which is only about a 5 minute walk. Lastly, the amenities… the pool was seriously breathtaking. Haven’t seen a circular shaped pool like that with such an astonishing view. We saw there was a small gym but we didn’t have the time to use it but at least it’s an option. We would highly recommend this beautiful stay and we would definitely come stay again. I would highly recommend to stay in downtown Tulum than the main Tulum road by the beach. Save money and just rent a car. Best way to visit all of the fun cenotes and different areas of Tulum. Xperience Hotels Resorts Hotels, Otro at The Panoramic By Xperience Hotels, responded to this review Dear AmbassadorInfinite thanks for taking the time to dedicate this excellent comment to us and that I thoroughly enjoyed during your visit; knowing that in every way he perceived the services and attention of our Devotees to Hospitality. We are more than happy to know that your stay was more than an experienceWe will be waiting for your next visitSincerelyJulio MedinaManagement

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• User:willbolt1

  Trip type: Couples

  HIDDEN GEM

  04 Jan 2022

  Excellent place to visit, concierge was super accommodating with everything from ordering taxis for us to assisting in ordering alcohol for us. Pool is great, private pool on our balcony/roof was even better. This is a must stay. Leave the kids at home 😊 Xperience Hotels Resorts Hotels, Otro at The Panoramic By Xperience Hotels, responded to this review Dear AmbassadorThanks for the amazing review and for mentioning our impeccable service! We are equally thrilled you loved your room and the service quality that distinguish our brand. We hope you stay with us again soon!SinserelyJulio MedinaManager

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• User:samfF1120RU

  Trip type:

  DO NOT STAY HERE - RUDE, UNHELPFUL STAFF

  05 Oct 2021

  "Security" are the biggest jerks we have ever encountered - they and the unhelpful concierge made it feel like we were INTRUDERS every time we returned to OUR airbnb. Completely unprofessional, rude and sketchy. Xperience Hotels Resorts Hotels, Otro at The Panoramic By Xperience Hotels, responded to this review Dear Ambassador, we are very sorry for the service you received during your stay at The Panoramic. Rest assured that our priority is that our ambassadors live an experience of Infinite Hospitality, however, our team only works from 9 in the morning to 5 in the afternoon in the property. After these hours, those who control the entrances and exits are collaborators who belong not to the Xperience family but to an external company that is in charge of maintaining the security of the property. We work every day to share with them the importance of excellence in the hospitality industry and we will continue to do so until our ambassadors receive the same quality of service from all the workers present in The Panoramic. We look forward to the opportunity to welcome you back to any of our locations in Tulum and Playa del Carmen. Sincerely, Víctor. Supervisor at Xperience Hotels.

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