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The Reef 28

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The Reef 28

locationPlaya del Carmen, Riviera Maya / Playa del Carmen

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About The Reef 28About The Reef 28

Location

Perfect for those in need of an adults-only holiday, this hotel is located in the heart of Playa del Carmen.

Facility

English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the hotel include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a souvenir shop. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available.

Rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. The rooms have a double bed and a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe and a minibar are also available. For self-catering guests, there is a well-equipped kitchenette with a refrigerator, stovetop, microwave and tea/coffee station. There is also an ironing set and a trouser press. A telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. The bathrooms have a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and bathrobes are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A terrace with sun loungers and parasols is available. For guests who wish to keep active, cycling/mountain biking, golf and paddle tennis are available. Water sports available at the hotel include windsurfing, canoeing, catamaraning, kayaking, snorkelling and diving. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and a solarium. Leisure facilities include an entertainment programme, live music, a dance club and a nightclub.

Meals

The hotel includes a restaurant and a bar. All-inclusive can be booked. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Special meals, including diet meals, are also available. In addition, special catering options and snacks are available. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at The Reef 28 Amenities at The Reef 28

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Disability-friendly

    • -

      Garage

    • -

      Hotel Safe

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Nightclub

    • -

      Restaurant(s)

    • -

      Room Service

    • -

      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless payment

    • -

      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

    • -

      Hygiene training for staff

    • -

      Medical teleconsultation

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      No high-touch furnishings

    • -

      No high-touch furnishings in public areas

    • -

      Protective equipment for employees

    • -

      Protective equipment for guests

    • -

      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

    • -

      All inclusive

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      Breakfast Buffet

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      Continental Breakfast

    • -

      Special Diet

    • -

      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Canoe

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      Catamaran

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      Cycling/Mountain Biking

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      Diving

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      Golf

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

    • -

      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Parasols

    • -

      Sauna

    • -

      Steam bath

    • -

      Sun loungers

    • -

      Sun terrace

    • -

      Table Tennis

    • -

      Tanning Studio/Solarium

    • -

      Windsurfing

LocationLocation

Map preview

Around this property:

Taxi Stand

20 m

Shopping Center

50 m

Public Bus Stop

1 km

City 1

54 km

City 3

74 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

3073

Very Good

494

Average

207

Poor

111

Terrible

143

Recent Reviews: 4028

  • User:Taylor T

    Trip type: Family

    Definitely visit anel

    rating10 Jun 2026

    Anel is great, great service !! Jessica Garcia, General Manager at The Reef 28, responded to this review Dear Guest,Thank you for taking the time to share your feedback.We are delighted to hear that Anel provided you with great service during your stay. Our team takes pride in creating memorable experiences for our guests, and it is always rewarding to receive such kind recognition.We will be sure to share your compliments with Anel, who will be thrilled to know that their efforts made a positive impact on your visit.We look forward to welcoming you back again soon for another exceptional stay.Sincerely,Hospitality ManagerThe Reef Resort & Spa

  • User:claudiaaarias81

    Trip type:

    Great Stay

    rating09 Jun 2026

    We had a great stay overall ... we were surprised at check in by the news that the pool was under renovations and that kinda ruined our day and our plans. we were so disappointed that we even thought about leaving HOWEVER we went down stairs and was greeted by Ricardo (lobby bartender) and turned it all around for us. Drinks were amazing and our whole perspective changed and we decided to give it a chance and we're glad we did. Food was amazing, we had Abel a great waiter that greeted us every morning even if he wasn't our server. everyone was so nice and so helpful we also had the pleasure of chatting with Doniciano an excellent waiter and the bartender Santiago. overall our stay went great and we will definitely be back to check out the pool next time. Jessica Garcia, General Manager at The Reef 28, responded to this review Dear Guest,Thank you for sharing your experience with us.We sincerely apologize for the disappointment you felt upon learning about the pool renovations during check-in. We understand how important this amenity is to our guests, and we regret that it initially affected your plans and expectations.However, we are truly delighted to hear that Ricardo at our lobby bar helped transform your experience with his outstanding service and amazing drinks. Team members like Ricardo exemplify the hospitality we strive to provide, and we will be sure to recognize him for making such a positive impact on your stay.We are also grateful for your kind words about Abel, Doniciano, and Santiago. It is wonderful to know that their friendliness, attentiveness, and genuine care contributed to making your vacation enjoyable. We will proudly share your compliments with them and the rest of our team.We are thrilled that you decided to stay and give us the opportunity to make your visit memorable. Knowing that you enjoyed our food, service, and overall atmosphere means a great deal to us.We look forward to welcoming you back soon, and we hope your next visit includes plenty of time to enjoy our renovated pool.Sincerely,Hospitality ManagerThe Reef Resort & Spa

  • User:Cornelia S

    Trip type: Couples

    Amazing Stay

    rating08 Jun 2026

    Stayed here for a second time for my birthday trip. The room with the the tub is amazing and you can get the hydrotherapy experience right in your room! The spa is another story. Each service comes with an hour in the hydrotherapy and sauna room. The massage therapists ask your preferences and make your relaxtion their number one priority. Ask for ms Fabiola! Freddy is a fantastic server at The Reef 28 rooftop restaurant and bar! We loved coming here for the French fries, wings, burgers and Miami Vices. They brought out a cake and sparklers for my birthday and sparkling wine. They know how to party. The food is good at every restaurant and you have plenty to try each time! You will leave stuffed! Definitely get the all inclusive package! It is worth it! The resort staff are all so friendly and welcoming! Jessica Garcia, General Manager at The Reef 28, responded to this review Dear Guest,Thank you so much for choosing The Reef 28 once again to celebrate your birthday and for sharing such a wonderful review.We are delighted to know that you enjoyed your stay and that the room, spa experiences, and hydrotherapy amenities helped make your celebration even more special. It is especially rewarding to hear your kind words about Fabiola and our spa team, whose goal is always to provide personalized care and complete relaxation.We are also thrilled that Freddy made such a positive impression during your visits to our rooftop restaurant and bar. We will be sure to share your recognition with him. It is wonderful to know that you enjoyed the food, drinks, and the birthday celebration prepared by our team.Your comments about our restaurants, all-inclusive package, and the friendliness of our staff mean a great deal to us. Creating memorable experiences and making our guests feel welcomed and celebrated is what we strive for every day.Thank you once again for your loyalty and recommendation. We look forward to welcoming you back for many more unforgettable stays and celebrations.Sincerely,Hospitality ManagerThe Reef Resort & Spa

  • User:Versace H

    Trip type: Friends getaway

    The rooftop service

    rating05 Jun 2026

    Anel was very attentive and sweet. Very nice and accommodating to help us with our meals Jessica Garcia, General Manager at The Reef 28, responded to this review Dear Guest,Thank you for taking the time to share your experience with us.We are delighted to hear that Anel was attentive, kind, and accommodating throughout your stay. Providing personalized and caring service is something we take great pride in, and it is wonderful to know that she helped make your dining experience even more enjoyable.We will be sure to share your kind recognition with Anel, as comments like yours are a great source of motivation for our team.We look forward to welcoming you back for another memorable stay.Sincerely,Hospitality ManagerThe Reef Resort & Spa

  • User:Kiyra B

    Trip type: Family

    Freddy

    rating05 Jun 2026

    Freddy is the bestest!!!! The food is also amazing Jessica Garcia, General Manager at The Reef 28, responded to this review Dear Guest,Thank you so much for your wonderful feedback!We are thrilled to hear that you enjoyed the food and that Freddy made such a positive impression during your visit. We will be delighted to share your kind words with him, as recognitions like yours are a great source of motivation for our team.Your appreciation means a lot to us, and we are delighted that you had such an enjoyable experience.We look forward to welcoming you back again soon for more amazing food and memorable moments.Sincerely,Hospitality ManagerThe Reef Resort & Spa

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