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The Reef Playacar Beach Resort & Spa

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The Reef Playacar Beach Resort & Spa

locationPlayacar, Riviera Maya / Playa del Carmen

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About The Reef Playacar Beach Resort & SpaAbout The Reef Playacar Beach Resort & Spa

Location

This all inclusive resort located in Playa del Carmen, at the exclusive residential area of Playacar, is surrounded by beautiful tropical gardens and just a short walk from the famous fifth avenue. This hotel becomes the best option for families and couples who want to enjoy the turquoise blue waters of the Caribbean Sea and a relaxing holiday in a beautiful place.

Facility

The holiday village has a lift and features 196 rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service and a cash machine. Wireless internet access is provided in public areas (for a fee). The tour desk offers assistance with booking excursions. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the complex feature a playground and a lovely garden. Additional facilities include a TV room. Further services and facilities include a 24-hour security service, a childcare service, medical assistance, a transfer service, an alarm call service, a laundry service and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. A projector is available for guests' business needs.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the garden view from a balcony or terrace. Rooms have a queen-size bed or a king-size bed. Extra beds can be requested. A minibar and a desk or, for an additional fee, a safe are also available. An ironing set is provided for guests' convenience. A telephone, a TV, an alarm clock and WiFi (for a fee) are provided as well. A hairdryer, a vanity mirror and a telephone are on hand in the bathrooms for everyday use. For extra comfort in the bathrooms, guests are offered cosmetic products.

Sport

The outdoor area features 2 pools. Guests can relax and enjoy the sun loungers and parasols provided. The complex offers outdoor sports, including cycling/mountain biking, tennis, volleyball and basketball. A wide range of sports are available, including water sports such as canoeing, catamaraning, kayaking, snorkelling, diving, water aerobics and aquafit or, for a fee, parasailing. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards, darts, yoga, callisthenics, aerobics and table football. Various wellness options are available at the complex, including a spa, a sauna, a hammam, a beauty salon and massage treatments. Guests of all ages have the opportunity to enjoy a fun entertainment programme.

Meals

Various dining options are available, including 3 restaurants, a café and a bar. All-inclusive is offered as a catering option. Breakfast, lunch and dinner are available. Staff are also happy to provide children's meals. The holiday village also offers snacks. For guests, alcoholic and non-alcoholic drinks are included.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at The Reef Playacar Beach Resort & Spa Amenities at The Reef Playacar Beach Resort & Spa

  • Facilities

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Bicycle Hire

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      Café

    • -

      Conference Room

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Medical Assistance

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      Playground

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      Restaurant(s)

    • -

      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

    • -

      Protective equipment for employees

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      Protective equipment for guests

    • -

      Protective hygiene screens

    • -

      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

    • -

      All inclusive

    • -

      Drinks Included

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Aqua aerobics

    • -

      Basketball

    • -

      Billiards/Snooker

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      Canoe

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      Catamaran

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Darts

    • -

      Diving

    • -

      Entertainment Programme

    • -

      Gym

    • -

      Massage

    • -

      Outdoor Pool(s)

    • -

      Parasols

    • -

      Sauna

    • -

      Sun loungers

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      Table Tennis

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      Tennis

LocationLocation

Map preview

Around this property:

Beach

0 m

Centre

1.5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

3784

Very Good

2562

Average

1146

Poor

570

Terrible

465

Recent Reviews: 8527

  • User:Breighen P

    Trip type: Family

    The reef entertainment

    rating07 Jun 2026

    Manuel was super fun and made every day memorable and special for everyone in our group Jessica Garcia, Other at The Reef Playacar, responded to this review Dear Guest,Thank you so much for sharing your wonderful feedback!We are delighted to hear that Manuel made such a positive impact on your stay. Knowing that he helped make every day memorable and special for your group is truly rewarding. His enthusiasm, energy, and dedication to creating fun experiences are qualities that our guests greatly appreciate.We will be sure to share your kind words with Manuel. Recognition like yours is a tremendous motivation for our team to continue delivering unforgettable moments.We look forward to welcoming you and your group back for another amazing vacation in the future.Sincerely,Hospitality ManagerThe Reef Resort & Spa

  • User:Brittni P

    Trip type: Family

    Fun family vacation with Playa Reef Entertainment!

    rating07 Jun 2026

    Manuel from the entertainment team was amazing and made our family experience so fun every night! He was always inclusive of us and making us laugh! Would highly recommend!! Jessica Garcia, Other at The Reef Playacar, responded to this review Dear Guest,Thank you so much for your wonderful review!We are thrilled to hear that Manuel from our entertainment team made such a positive impact on your family’s vacation. It is fantastic to know that his energy, sense of humor, and inclusive approach helped create fun and memorable evenings for everyone.We will be delighted to share your kind words with Manuel. Recognition like yours is a great motivation for our team and reflects the passion they bring to creating unforgettable experiences for our guests.Thank you for your recommendation. We look forward to welcoming you and your family back for another amazing stay in the future.Sincerely,Hospitality ManagerThe Reef Resort & Spa

  • User:Magdalena K

    Trip type: Family

    2 weeks family holiday

    rating05 Jun 2026

    We spent 2 weeks in hotel. The entertainment team was very dedicated and made sure we had a great time. Especially Emanuel, who led the various activities very professionally. My kids love him. Jessica Garcia, Other at The Reef Playacar, responded to this review Dear Guest,Thank you very much for sharing your wonderful feedback.We are delighted to know that you and your family enjoyed your two-week stay with us. It is especially rewarding to hear that our entertainment team helped make your vacation memorable and that Emanuel's dedication, professionalism, and enthusiasm stood out during the various activities.We will be sure to share your kind words with Emanuel and the entire entertainment team. Knowing that your children enjoyed spending time with him is truly the greatest compliment they can receive.Thank you for choosing us for your family vacation. We look forward to welcoming you back for many more unforgettable moments in the future.Sincerely,Hospitality ManagerThe Reef Resort & Spa

  • User:Henry V

    Trip type: Family

    Always feel welcomed

    rating04 Jun 2026

    Love it here love the atmosphere.From Manuel making the drinks down by the beach to Manuel from the nightly entertainment show great family time. Jessica Garcia, Other at The Reef Playacar, responded to this review Thank you so much for your wonderful review!We are thrilled to hear that you loved the atmosphere and had such a great family experience during your stay. It is especially rewarding to know that both Manuel at the beach and Manuel from our entertainment team helped make your vacation even more enjoyable with their outstanding service and dedication.We will be delighted to share your kind words with them. Recognition like yours is a great motivation for our team to continue creating memorable moments for our guests.Thank you for choosing The Reef, and we look forward to welcoming you and your family back again soon.Sincerely,Hospitality ManagerThe Reef Resort & Spa

  • User:cecilia s

    Trip type: Family

    Outstanding

    rating04 Jun 2026

    Manuel the bartender makes the best drinks! His attention to detail, friendly personality, and exceptional service make every experience enjoyable. Manuel L. from the entertainment team also delivers the best performances—his energy, talent, and ability to engage guests make every show memorable. Both are outstanding and truly enhance the guest experience. Jessica Garcia, Other at The Reef Playacar, responded to this review Dear Guest,Thank you so much for your wonderful feedback!We are thrilled to hear that Manuel the bartender made such a positive impression with his outstanding drinks, attention to detail, and friendly personality. Providing exceptional service is what we strive for, and it is rewarding to know that he helped make your experience so enjoyable.We are equally delighted to hear your recognition of Manuel L. from our entertainment team. His energy, talent, and passion for creating memorable experiences truly make a difference, and we are glad that his performances added so much enjoyment to your stay.We will be sure to share your kind words with both Manuels. Recognition like yours is a great source of motivation for our team and reinforces our commitment to delivering unforgettable experiences for our guests.We look forward to welcoming you back again soon.Sincerely,Hospitality ManagerThe Reef Resort & Spa

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