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The Yucatan Playa Del Carmen All-Inclusive Resort, Tapestry By Hilton

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The Yucatan Playa Del Carmen All-Inclusive Resort, Tapestry By Hilton

locationPlaya del Carmen, Riviera Maya / Playa del Carmen

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About The Yucatan Playa Del Carmen All-Inclusive Resort, Tapestry By HiltonAbout The Yucatan Playa Del Carmen All-Inclusive Resort, Tapestry By Hilton

Location

Centrally located in Playa del Carmen, this resort is approximately 300 m from the beach.

Facility

English-speaking staff at the reception desk in the lobby are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services include a 24-hour security service, medical assistance, a transfer service, room service, a laundry service and a coin-operated laundry.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a mini fridge. Further amenities include an ironing set and a trouser press. A telephone, satellite television and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms can be booked. The complex has non-smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. Sun loungers and parasols are available on the sun terrace. Refreshing drinks are served at the poolside snack bar. There are many ways to relax or stay active at the resort, including golf, a gym, aerobics, a spa, a sauna, a steam bath and massage treatments. Leisure facilities include an entertainment programme, live music, a dance club and a nightclub.

Meals

A restaurant, a café and a bar are available to guests. All-inclusive can be booked. Breakfast, lunch and dinner are available. Special culinary options, such as diet meals, are also available. In addition, special catering options and snacks are available. The resort offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at The Yucatan Playa Del Carmen All-Inclusive Resort, Tapestry By Hilton Amenities at The Yucatan Playa Del Carmen All-Inclusive Resort, Tapestry By Hilton

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Currency Exchange

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

    • -

      Gym

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      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Beach

300 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1148

Very Good

237

Average

100

Poor

62

Terrible

109

Recent Reviews: 1656

  • User:John A

    Trip type: Solo travel

    Good but gone!

    rating07 May 2026

    I spent a night there on 24 April, as I frequently do en route to a nearby resort, and was surprised that I couldn’t add another night. Their booking system shows that it can’t be reserved for the next five months or so but all the employees seem to think it was shutting down and didn’t think they would be coming back. I am hoping they’re just renovating, but the place is already pretty nice so seems like it could be the end, at least as a Hilton property. It’s a shame as it has been a super comfortable, convenient, and reasonable option in town for me and many friends in recent years.

  • User:Lchris

    Trip type: Solo travel

    A good choice in the heart of Playa

    rating26 Mar 2026

    Nice place, great location. Rooftop is amazing for chilling. Breakfast was huge and I got a lot of veggies! Front desk very helpful. The one downside I'd say is that at night there is a lot of loud music all around and I'd prefer a quieter more restful evening. The area of Playa is very safe for even a solo female walking in the evening. Everyone is friendly and helpful. The other problem was that I had a fair bit of work to do here and the internet could not support a zoom call. Even the wifi for a phone call was unstable. This was problematic and surprising since this is Hilton. I asked at the desk and the man said he had not heard of any problems. The place is very clean and comfortable, though the bedding is pretty heavy for summer weather. The room was very spacious. I asked to be put in the quietest area and they upgraded me to a corner room without an extra charge. I was on the back of the hotel off of Quinta so it was better. When you are not in your room you are basically outdoors, so be ready for that. Weather is excellent, though, and the breeze off the water is great all the time. I booked with points combined with money so the value was excellent. Nehely Jurado, Owner at The Yucatan Playa Del Carmen, Tapestry Collection By Hilton, responded to this review Hello, Thank you for your detailed review! We’re thrilled you enjoyed our rooftop, the huge breakfast, and the safety of our location. It’s great to hear our team made your stay better with that room upgrade!We sincerely apologize for the Wi-Fi issues during your Zoom calls; we’ve shared this with our IT team to ensure a more stable connection. We also appreciate your feedback on the bedding for the summer season.We hope to welcome you back to the heart of Playa del Carmen soon!

  • User:Rafael N

    Trip type: Couples

    Good

    rating25 Feb 2026

    The staff is friendly and always kind and helpful Nehely Jurado, Owner at The Yucatan Playa Del Carmen, Tapestry Collection By Hilton, responded to this review Hello, Thank you so much for your kind words! We are thrilled to hear that our staff made such a positive impression during your stay.At The Yucatan Tapestry Collection by Hilton, providing friendly and helpful service is our top priority, and knowing that our team succeeded in making you feel welcome means the world to us.We look forward to seeing you again very soon!

  • User:Carla W

    Trip type: Couples

    No power and bad communication

    rating22 Feb 2026

    We have traveled to Playa del Carmen several times but this is our first time booking here. We are Hilton diamond members and have had great experiences at the tapestry collection hotels so were excited to stay here in the heart of the city. Unfortunately we had a very unpleasant experience. Firstly the staff was not communicative. We had rented a car and know parking could be a challenge so enquired in advance as to where to park. We were told someone would direct us upon arrival. When we arrived it was not clear at all where to park, no one was available to direct us and we had to drive around the block multiple times before finding the entrance. Secondly we were at no point throughout the booking or check in process informed that the hotel had no power! We only discovered this once we had gotten to our room after paying to find the lights would not turn on. Upon inquiry we were told the power was out in the whole area and should be on within the hour. We decided to go for a walk and discovered that all surrounding businesses did have power. Another guest informed us that the hotel had in fact been without power for 3 days! It is completely unacceptable that they were still taking reservations and not informing guests of the issue. My husband uses a medical device and requires power. Upon learning this we immediately checked out and requested a full refund.Lastly our toilet had a slow leak and constantly ran. The bathroom floor was wet. I’m unsure if this was due to the leak or if the floor hadn’t dried fully after being cleaned but it was wet throughout the time we were there. I am extremely shocked to have had such an experience at a Hilton and I will not be back to this hotel. Nehely Jurado, Owner at The Yucatan Playa Del Carmen, Tapestry Collection By Hilton, responded to this review Hello Carla,As a Hilton Diamond member, your loyalty is deeply valued, and we sincerely apologize that your stay at The Yucatan Tapestry Collection by Hilton did not meet our service standards.We regret the lack of clear communication regarding our parking and the power outage. Please be assured that the electrical failure was an external issue caused by the Federal Electricity Commission (CFE), which affected our operations. We also appreciate you bringing the maintenance and plumbing concerns to our attention for immediate repair.We have processed your refund request and hope to have the opportunity to regain your trust in the future.

  • User:valerielV5787UA

    Trip type: Solo travel

    Fantastic downtown location near the beach

    rating16 Feb 2026

    Great location with direct access to 5th avenue, and less that 5min from the beach. The neach is sandy and clean. Beach clubs nearby. The rooms are spacious, well decorated. Staff are friendly and professional. The only downside is the noise of the nearby restaurants in the evening. Not good if you want an early night but ok if you are out yourself! Nehely Jurado, Owner at The Yucatan Playa Del Carmen, Tapestry Collection By Hilton, responded to this review Hello, Thank you for sharing such a detailed review of your stay at The Yucatan Tapestry Collection by Hilton. We are thrilled to hear that you enjoyed our spacious rooms, our friendly staff, and our unbeatable location just steps away from the beach and 5th Avenue.We appreciate your honest feedback regarding the vibrant energy of our neighborhood in the evenings. Being in the heart of the city allows for easy access to the best entertainment, and we are glad it didn't prevent you from having an overall great experience.It was a pleasure having you as our guest, and we look forward to welcoming you back to The Yucatan Tapestry Collection by Hilton soon!

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