Tukan Hotel Playa del Carmen

Recent Reviews: 2090

• User: Szaboo

  Trip type: Couples

  Great people. Great deal.

  Well, despite the other reviews I’m giving it a 4 star. Here’s why; It’s very inexpensive, so what’s the expectation. Amenities, it had a phone, tv, heat pump. It’s bare bones. However, everything worked as it should. It’s clean. A couple hundred peso as a tip and it gets cleaner. The box on the patio, as mentioned in another review, is your heat pump. If you don’t want it blowing on you as you si… Read moreWell, despite the other reviews I’m giving it a 4 star. Here’s why; It’s very inexpensive, so what’s the expectation. Amenities, it had a phone, tv, heat pump. It’s bare bones. However, everything worked as it should. It’s clean. A couple hundred peso as a tip… Read more

• User: Antonino V

  Trip type: Couples

  For your security take your time to read this review

  AVOID THIS HOTEL LIKE THE PLAGUE!Unfortunately we have been in this hotel for 13 nights (10 because the last 3 nights we found another hotel)This hotel is dangerous, old, dirty and noisy.The most serious thing is that one of their employees has stolen our headphones and some coins from my jacket inside the room. The manager and the chief of the security did a fake “investigation” and showed us the… Read moreAVOID THIS HOTEL LIKE THE PLAGUE!Unfortunately we have been in this hotel for 13 nights (10 because the last 3 nights we found another hotel)This hotel is dangerous, old, dirty and noisy.The most serious thing is that one of their employees has stolen our head… Read more

• User: Nelly_in_KTown

  Trip type: Friends getaway

  The room assigned was not even remotely secure. Our room was broken into and robbed. Staff was unapologetic.

  Room is not secure at all, neither door locks securely. When we were robbed while out to dinner, staff and security seemed annoyed to have to fill out a report. No follow up, no action taken when we pointed out that you didn’t need the bracelet key to enter the room.No apology that this occurred, no empathy given at all. Cleaning staff waits until you leave the complex to clean the room every time… Read moreRoom is not secure at all, neither door locks securely. When we were robbed while out to dinner, staff and security seemed annoyed to have to fill out a report. No follow up, no action taken when we pointed out that you didn’t need the bracelet key to enter th… Read more

• User: Stuck_in_gan

  Trip type: Friends getaway

  Robbed twice in our hotel room. All money and valuables stolen!! Left penniless

  Robbed in our room. All our money and valuables taken. (Almost $3000.00!!!!) Our room door was easily unlocked by putting any key in between door at the lock area. 5 seconds and you’re in our room. Next night a random beer was at our safe area. Definitely not ours, so it seemed like a nightly thing when we would leave to go for dinner. Reported and showed them how easy it was to access our room an… Read moreRobbed in our room. All our money and valuables taken. (Almost $3000.00!!!!) Our room door was easily unlocked by putting any key in between door at the lock area. 5 seconds and you’re in our room. Next night a random beer was at our safe area. Definitely not… Read more

• User: Lina S

  Trip type: Couples

  I don’t know what was worse, the cockroach on the toilet paper or the customer service.

  I don’t know what was worse, the cockroach on the toilet paper or the customer service.I understand this is a cheap place to stay and I know that you get what you pay for but you don’t even get that.The workers behind the reception were nothing but rude and extremely unhelpful. They made every interaction unnecessarily hard and unpleasant. The rooms it self is dusty and the sheets even after being… Read moreI don’t know what was worse, the cockroach on the toilet paper or the customer service.I understand this is a cheap place to stay and I know that you get what you pay for but you don’t even get that.The workers behind the reception were nothing but rude and ex… Read more