VR Club Tulum Riviera

Recent Reviews: 1481

• User: GiladB38

  Trip type: Family

  Bad experience!!!

  Bad, bad, bad !!!The team doesn’t seem to like serving people, they have really bad attitude if you call the receptions, in the dining room, cleaners, bartender etc.. looks like that doing big favor to actually do something for you which is their job. Rooms dirty, plate of food was taking from the room and placed outside our room door by the stuff and left there for 3 days. Beach towel hasn’t been… Read moreBad, bad, bad !!!The team doesn’t seem to like serving people, they have really bad attitude if you call the receptions, in the dining room, cleaners, bartender etc.. looks like that doing big favor to actually do something for you which is their job. Rooms di… Read more

• User: Indrani123

  Beautiful, warm, and welcoming

  I stayed here for two days with my mother and brother. I found the reception a very welcoming one. beautiful decor and great food. The property is over a long beach overlooking the Caribbean Sea. The amenities are pretty good and the food excellent.I recommend it very strongly. Anna_Rita_NCRM, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum, responded to this review Mr… Read moreI stayed here for two days with my mother and brother. I found the reception a very welcoming one. beautiful decor and great food. The property is over a long beach overlooking the Caribbean Sea. The amenities are pretty good and the food excellent.I recommend… Read more

• User: AyrtonR

  Trip type: Family

  Great external infrastructure, recreation crew isolates Italian from others

  My family and I really enjoyed our 4 days at the Pavoreal, however there were some negative aspects, such as:- Recreation crew simply ignored us the 4 days when stopping by each guest to invite for whatever they planned for that day. They literally looked the other side when saw the non-Italian people. We felt bad for it.- No activities for child. Not once we saw the kids area open.- No food, frui… Read moreMy family and I really enjoyed our 4 days at the Pavoreal, however there were some negative aspects, such as:- Recreation crew simply ignored us the 4 days when stopping by each guest to invite for whatever they planned for that day. They literally looked the… Read more

• User: Ihriel1

  Beautiful place for holidays

  I was a bit worried booking this hotel after reading some negative reviews, and from my experience, it's the negative reviews you can trust the most, thankfully not this time!Hotel is so beautiful, room was comfortable, I loved all the different colours of the bungalows, the location is good, you can either take a taxi or walk 5 min to the main road and take a cheap collectivo.Beach is really larg… Read moreI was a bit worried booking this hotel after reading some negative reviews, and from my experience, it's the negative reviews you can trust the most, thankfully not this time!Hotel is so beautiful, room was comfortable, I loved all the different colours of the… Read more

• User: famolanda

  2 day stay

  Nice beach resort, good service. Not too big which is nice. Mostly Italian orientated with Italian animation team. Food is ok, lots of choice, fruit, vegetables. Room is pretty with good bathroom.Swimming pool is nice but music far too loud, day and night. Difficult to have a normal conversation. Unfortunately no sea swimming due to sargassum but beach beds are good.Wifi is only accessible in the… Read moreNice beach resort, good service. Not too big which is nice. Mostly Italian orientated with Italian animation team. Food is ok, lots of choice, fruit, vegetables. Room is pretty with good bathroom.Swimming pool is nice but music far too loud, day and night. Dif… Read more