Zendero

Recent Reviews: 92

• User:Deanna R

  Trip type:

  Never Book This Place!

  08 Dec 2022

  We were told the front desk had 24 hour service, but had to literally bang on the sliding door for 10 minutes to wake the poor guy sleeping on the couch up. He was half asleep & just handed us a room key so he could revisit the couch. We needed the WIFI password which wasn't evident anywhere in the room or hotel in general. So, we had to wake the poor guy comfortably back on the couch. He didn't know the password. The bathroom literally smelled of raw sewage despite looking clean. I was told I was wrong because the room was cleaned prior to our arrival. The shower was cold and when I mentioned this to the desk person the next day, I was told that it was my fault for not asking for the hot water heater to be turned on! Where was that explained? I had booked two rooms for two nights. I decided to leave, but told that I would still be charged despite my leaving had everything to do with issues at the hotel. Do Not Stay Here! Go to The Wave - it's amazing! Bawa Hotels and Leisure, Ventas at Hotel Zendero, responded to this review Dear DLRSTOCK, it was a pleasure to have welcomed you to Zendero Hotel. Your comments are very important to us as they allow us to identify areas of opportunity in our service. We offer a deep apology for the inconveniences that arose during your stay. We apologize for the inconvenience of the check-in, we will reinforce the training of our team to offer you the best quality service as well as to resolve any questions that may come up during your stay. We also regret the issue with the bathroom, we will reinforce our maintenance work so that the hot water situation does not happen again, as well as to maintain all our rooms at the highest standard of quality and comfort. We appreciate your feedback regarding your experience, we will follow up on it so that this does not happen again with any other guest.

  Read more

• User:ZackTravels

  Trip type: Solo travel

  Good facilities but poor service

  08 Oct 2022

  This was my second visit to Zendero — so I had a certain expectation from before. This visit was unfortunately not as enjoyable. The best parts for sure was the breakfast itself and the lovely waiter who provided a great and friendly service — and the rooftop with pool was in great shape and is ideal for a relaxing time. Outside of these highlights the check in was not so friendly, the room provided was one of the worst in the hotel — which was sad the hotel was almost empty — they gave me a room on the ground floor with little natural light and noise from the reception area (previously I was given a room on 2nd floor which was much better)… and the check out was also unfriendly, they went to check my room but did not ask how my trip was it was purely transactional. Another issue I have with this property is from much earlier reviews — where people say they had money stolen from the room or the room safe. This triggered me to always carry anything of value, even if it was just to the roof or breakfast service… I felt some anxiety leaving it there. I hope they have addressed this issue.Overall, it’s in a great location and has some good facilities but outside of the breakfast service, the rest of the ‘service’ was lacking. Bawa Hotels and Leisure, Ventas at Hotel Zendero, responded to this review Dear ZackTravels, we are honored to have been the first choice of accommodations for your trip. We offer a sincere apology for the inconveniences presented during your stay, we will reinforce the quality of our rooms to make each one more comfortable and enjoyable. Safety is one of our key values, so we will work to provide each guest with peace of mind and confidence to enjoy their stay without any worries. We are grateful for your feedback, this allows us to detect areas of opportunity that we must strengthen. We hope to have a second opportunity to offer you the service you deserve, we will be waiting for you with open arms.

  Read more

• User:Tomasz Z

  Trip type: Friends getaway

  Never book this place!!

  25 Feb 2022

  The worst hotel we have ever been!! Staff is stilling money from your deposit inside the room, we lost $200 dolars, our friends over 1000$, nobady care!! Do NOT book this place!! Bar at the poll area closed, despite info from the hotel that is open, no laundry service, around is very noisy, many construction sides, be awere!! Bawa Hotels and Leisure, Ventas at Hotel Zendero, responded to this review Dear guest, thank you for choosing us for your stay. It is a pleasure for us to welcome and serve you.We appreciate your comment, for us it is very important to know the opinion of our customers, as they help us to know where we can improve.We are very sorry for the situation you had to go through, we will work so that this situation does not happen again, we offer a sincere apology.

  Read more

• User:amyaV2259UK

  Trip type:

  Do not stay here!

  08 Feb 2022

  This hotel did not meet our expectations as a couple traveling to Tulum- which wasn't our first time to Tulum but we wanted to try a new hotel. The room was very small compared to what was displayed online as well as the bathroom. Before booking this hotel I had emailed the hotel and they had told me that bike rentals were included in our rate so we didn't have to worry about renting bikes, only to find out that not only were there no free bikes but they didn't have any bikes available for us to rent. So we had to seek out another bike rental company. Next BIGGEST issue was house keeping. Even though we had a do not disturb sign on our door, every day the housekeeping would ignore this and knock on our door while we are asleep asking to come clean our rooms. One day after cleaning our room they seemed to have forgotten to lock the door which is VERY unsafe as we have our personal belongings in there. We got back from a night out and were terrified thinking someone had broken into our room. The rooms aren't insulated so you can hear your neighbors and people in the hallway which is inconvenient & noisy, Overall I would never stay at this hotel or recommend it. There are other better boutique hotels in downtown Tulum. Please do you research and don't make the mistake we did! Bawa Hotels and Leisure, Ventas at Hotel Zendero, responded to this review Dear guest, thank you for choosing us for your stay. It is a pleasure for us to welcome and serve you.We appreciate your comment, for us it is very important to know the opinion of our customers, as they help us to know where we can improve.We are very sorry for the situation you had to go through, we will work so that this situation does not happen again, we offer a sincere apology.

  Read more

• User:travellerD8599DP

  Trip type: Family

  Thank you!

  26 Nov 2021

  Really appreciated that the hotel is centrally located and isn’t gated and sequestered from the local people of Tulum. During our stay, the staff was awesome, they were welcoming and helpful and we really enjoyed the space. Thank you Zendero! Bawa Hotels and Leisure, Ventas at Hotel Zendero, responded to this review Thank you for staying with us! Your feedback is very important to us.We are glad to hear that your experience with us was pleasant, we look forward to welcoming you again.

  Read more