The hotel is very nice. It has a good bar, a great breakfast buffet, a good gym, nice rooms, and the perfect location right next to PLaza Rio and also a Starbucks on its property. The price is reasonable. What is missing is a pool, better water pressure in the showers, and newer hand weights in the gym(since the existing ones a rusted). All in all its one of my favorite places to stay in Tijuana.PS. Improving the water pressure in the shower would be the first and most urgent thing for them to improve.
Alma Esther Mercado Suárez, Director General at Real Inn Tijuana, responded to this review
Estimado huésped:Es para nosotros un gran placer saber que su reciente estancia en nuestro hotel ha sido de su agrado, en Real Inn Tijuana tenemos el compromiso de atenderle como lo merece, gracias por hacernos llegar sus comentarios trabajaremos de manera inmediata en ellos.Le esperamos pronto !!!!Alma MercadoGerente General.
User:asalaz111608
Trip type:
One Night stay
22 Mar 2026
After I checked in, I went to my room, and the bathroom was filthy. The towels were on the floor, there was urine on the toilet and the trash can was full. They sent me back to reception and had me waiting 45 minutes. They sent me to the same room since there wasn't room available and the bathroom looked the same except for the towels were folded but it looked like the used ones. The shower floor was dirty. I cleaned myself as much as possible. The room wasn't swept either. Also, every time we had to leave a parking validation was needed from the reception and then you had to validate at the machine. It was such and inconvenience when you were rushing.
Alma Esther Mercado Suárez, Director General at Real Inn Tijuana, responded to this review
Estimado huésped:Agradezco mucho los comentarios que nos hace llegar de su reciente estancia en nuestro hotel, le ofrezco una disculpa por lo que nos comenta, revisaremos de manera inmediata lo sucedido, espero podamos ponernos en contacto para conversar un poco acerca del tema.Gracias y saludos,Alma MercadoGerente General.
User:cdrach2020
Trip type:
Our nightmare in Real Inn
19 Mar 2026
We could not communicate with the hotel to make changes to our reservation with a week in advance. Our room was flooded, they changed us to another room but the shower was leaking profusely. It was so noisy that we could not sleep and were afraid that this second room was going to get flooded too. The second room smelled terrible and they did not change us to another room.
Alma Esther Mercado Suárez, Director General at Real Inn Tijuana, responded to this review
Dear Guest:Thank you for sharing your feedback about your visit to our hotel. We apologize for any inconvenience and will investigate what happened. We remain at your service.Alma MercadoGeneral Manager.
User:NFA05
Trip type: Couples
Overcharged and poor amenities!
19 Mar 2026
Needed a last minute room due to a medical appointment, there was an hotel across from the hospital we needed to visit, but unfortunately it was fully booked. We walked in at this hotel since it’s about 3 blocks from the hospital, and even though this was not a leisure stay, the hotel was a big disappointment. For some weird reason they give you a rate in US dollars when you will be paying with Mexican pesos, and have a Mexican ID, this is their trick to OVERCHARGE you for the room!!! We questioned them about it and they gave us an absurd explanation that the exchange is $18 something pesos, when the dollar hasn’t been at $18 IN MONTHS!!! (btw I saw signs at stores with this same BS). Ok, I had to make peace with the fact that they definitely overcharged us and we paid $3,400 pesos for one night (room with two beds was all they had according to the clerk checking us in). Once in the room we regretted our decision of having stayed here even more, room was very dark even with all the lights on, NO mini fridge (unless you request it, I was told. I didn’t even ask but I’m sure there was going to be another exorbitant price for that). The shower pressure was poor to none, I could get more water if I was showering myself with a hose I bet. They have a sign in the shower saying “start the day with a rain of ideas” what rain? It more like a drizzle! Let’s continue, we were given maybe one of their worst room location on the second floor, right across the service elevator which we could hear constantly. The room amenities are very poor as well, only two ugly old towels, the showers didn’t have any conditioner, the shampoo bottle says it is shampoo/conditioner but IT’S NOT. And the cherry on the top! My husband FOUND A COCKROACH in the bathroom!!! We will never stayed there again if we ever need to stay in town. I might get an answer on this review stating they regret the issues we had, but will they try to workout a partial refund ??? Don’t think so!
Alma Esther Mercado Suárez, Director General at Real Inn Tijuana, responded to this review
Dear Guest,:First of all, I want to thank you for your feedback. We are truly sorry to hear what you've told us, and we will look into what happened.I would like to speak with you.Here is my email address so we can get in touch: alma.mercado@hotelesrealinn.comThank you and best regards,Alma MercadoGeneral Manager.
User:paolapsb
Trip type:
Room presentation
19 Feb 2026
Towels look dirty and I was slightly over charged of what I was supposed to pay with booking. Saw cockroaches in second floor where I stayed. Housekeeping service showed up very late until we were about to rest at around 7 pm
Alma Esther Mercado Suárez, Director General at Real Inn Tijuana, responded to this review
Estimado huésped:Gracias por hacernos llegar sus comentarios acerca de su estancia en nuestro hotel, revisaremos de manera inmediata lo que nos menciona y le ofrecemos una disculpa por ellos, para nosotros nuestros huéspedes y clientes son lo más importante, esperamos nos brinde la oportunidad de volverle a atender.Saludos cordiales.Alma MercadoGerente General.
Tijuana, Tijuana
About Real Inn Tijuana
User Rating & Reviews
04 Apr 2026
22 Mar 2026
19 Mar 2026
19 Mar 2026
0204 505 9777