Emporio Veracruz

Name: Emporio Veracruz
Address: Paseo Del Malecon No 244, Veracruz, mexico
Telephone: +44-204-505-9777
Rating: 4.5

Veracruz, Mexico

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About Emporio Veracruz

location

Located 5 km from the nearest beach, this hotel lies directly beside the harbour promenade just a few minutes walk from the city centre. Links to the public transport network are to be found directly before the hotel and provide quick and easy access to the city airport in just 20 minutes.

facility

The hotel has 67 suites, 63 single rooms and 149 double rooms, which are located on 8 storeys and are reachable by lift. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. A number of shops, including a supermarket, are great for shopping or just browsing. Children can enjoy the playground. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine. Lectures, presentations and meetings can be held in one of the 5 conference rooms.

rooms

Rooms are equipped with air conditioning and a fan. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a DVD player, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

sport

Plenty of active recreation awaits guests in the pool area's 2 outdoorpools. No matter the weather, swimming is always a possible in the indoor pool. There is also a special swimming area just for kids. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. Sport and leisure facilities at the hotel include a gym and aerobics. There is a wellness area with a spa and a steam bath and, for an additional fee, a sauna, massage treatments and a solarium. An entertainment programme and a kids' club round out the entertainment options.

meals

Various dining options are available, including a café and a bar. Guests can enjoy the culinary delights of 3 air-conditioned, non-smoking restaurants with separate areas for smokers. Bed and breakfast is offered as a catering option. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Emporio Veracruz

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Shops
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Spa
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  Steam and Sauna
Business Center and Conferences
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  Business Center
Family and Kids
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  Childcare service
General Services
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Outdoor sports
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  Safe
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  TV
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  Closet
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  Fireplace
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Gym
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  Events
Transfers
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  Airport Transfers

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

945

Very Good

247

Average

Poor

Terrible

Recent Reviews: 1358

User:ESMcK
Trip type: Couples
Great location.
08 Mar 2026
Nice hotel in an excellent location.Check in was a breeze even at 1am as our flight was really delayed getting into Veracruz, reception employee was very helpful in securing a fantastic room on the 8th floor.Room was well appointed for a relaxing stay, though the evaporator coil inside the room leaked condensate water onto the tile floor, but placing a towel on the tiles was enough to catch the dripping water. Shower head could do with replacing, could not adjust the angel of the shower head, also the shower door would not close all the way shut.These were little faults that did not advert us from having a comfortable stay.All employees greeted us with smiles and always asked if there was anything they could do for us. Nice touch.I would not have any hesitation in staying here again the next time I visit Veracruz.
User:IxChel3300
Trip type: Friends getaway
I hope Veracruz has better
05 Jan 2026
This hotel is old, dated, and in serious need of repairs. The location is central and the staff are genuinely friendly. The food ranges from awful to mediocre and the bartender can’t make a decent drink to save her life! Our first room’s bathtub faucet fell out of the wall when we used it. We advised the front desk and the sent up maintenance who just shoved it back into the wall. The pics are from after the visit from maintenance. Our next room had no tub, but smelled of raw sewage. We had to leave the bathroom light/fan on 24/7 to abate the smell. I can’t recommend this place and suggest you find somewhere else to stay.
User:7268
Trip type: Business
Complete contact blackout
29 Nov 2025
This hotel is completely impossible to reach. Attempting to reach the front desk takes you through a call tree that requires you listen to a 61 second privacy disclaimer. Then they say they are transferring you and your cut off. It is impossible to reach my family at the hotel which makes this an unsafe hotel for guests. One is left to wonder if the property is even still open.
User:Ramadama
Trip type: Family
Great location
04 Nov 2025
The hotel is located in a great location, close to restaurants and the market. The hotel room is a little tired and in need of a refresh. The shower head barely trickled water on the hair. The breakfast buffet was heavily slant toward Mexican food. They probably had about 8 entres. Very few traditional breakfast items were available. They had hard boiled eggs, pastries, some fruit, ham, cheeses, bread and juices. It was very basic. I noticed a security guard at the entrance in the morning and evening.
User:edzell93
Trip type:
Booked for 7 nights but left after 2 nights.
22 Oct 2025
Hotel needs updating. Very nice common area but furniture looking tired. Looked like black mold on the ceiling in the common area. No furniture on the balcony - nothing to sit on. Staff enjoys each others company and sometimes not attentive to customers. Check in staff very helpful. We left after 2 days because there was construction by the pool and sandblasting the walls so very noisy. The rooftop pool was closed due to construction. I wouldn’t return even if there was no construction. Air conditioning was very quiet. Ice machines on each floor but none work - have to go to the bar for ice. All the staff are very pleasant. Not touristy so very little to none English spoken.