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Hotel Diwan

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Hotel Diwan

locationCasablanca, Casablanca

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About Hotel DiwanAbout Hotel Diwan

Location

Centrally located in Casablanca, this hotel is about 15 km from the beach.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The hotel offers a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, medical assistance, 24-hour room service, an alarm call service, a laundry service, a hairdresser and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. Further amenities include an ironing set and a trouser press. A telephone, a TV, a CD player, a DVD player and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A turndown service provides guests with additional comfort in the evening hours. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bidet. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

Fine weather can be enjoyed on the terrace. The hot tub in the pool area promises pure relaxation. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam and massage treatments.

Meals

The dining area includes a restaurant and a café. A continental breakfast and lunch offer culinary delights every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Hotel Diwan Amenities at Hotel Diwan

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Jacuzzi

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      Massage

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      Sauna

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      Steam bath

LocationLocation

Map preview

Around this property:

Beach

15 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

16

Very Good

46

Average

66

Poor

38

Terrible

45

Recent Reviews: 211

  • User:951mariechristineg

    Trip type: Family

    Don’t believe the negative reviews, this is actually a very pleasant hotel!

    rating26 Apr 2026

    I was a bit worried when I heard that my our had booked this hotel because of the negative review. But this proved to be unfounded.What we liked:*From the moment we arrived, the staff was kind, welcoming, and attentive. Shoutout to Melika from housekeeping who went above and beyond to make sure we had what we needed. *Our room was quite large, comfortable, and spotlessly clean. We really like the banquette by the window and the nice view. There was also a nice array of complementary toiletries and big bath towels in the bathroom. If you are plus size, towels that completely wrap around your body are a wonderful thing.*We had the buffet at the hotel’s restaurant as we were meeting our tour group and it was delicious with something for pretty much every taste.*We also had the buffet breakfast and the food was abundant, varied, and tasty. We especially appreciated the made to order omelettes, the msemmen, and the hot milk for our coffee.*The hotel is conveniently located and there is a small Carrefour supermarket up the street for snacks and other items. The hotel is also very close to the Central Market and restaurants.What could be improved:*The pillows were a bit hard for our taste, but that’s pretty subjective.

  • User:iCorym

    Trip type: Family

    Good location, needs air conditioning

    rating08 Apr 2026

    The price is good however the place really needs air conditioning. The 10th floor was stifling. Good location though.

  • User:m0stafa4321

    Trip type: Couples

    Filthy, Unprofessional, and Unforgettable for All the Wrong Reasons.

    rating16 Oct 2025

    My stay at Hotel Diwan Casablanca was one of the most disappointing hotel experiences I’ve ever had. The service was indifferent and unprofessional, with staff showing little interest in helping guests or maintaining even basic standards.The hygiene was absolutely unacceptable — I personally witnessed roaches crawling in the reception area, which already says everything you need to know about the cleanliness of this place. To make matters worse, the lady responsible for cleaning was using the same dirty rag to wipe the floors and the reception counter, right where guests place their belongings. Completely unsanitary.I have photo evidence of what I observed, and it’s clear that management either doesn’t care or has no quality control in place.Save yourself the regret — there are plenty of other hotels in Casablanca that actually respect their guests and maintain proper hygiene. Diwan Casablanca is not one of them.

  • User:Adam H

    Trip type: Couples

    Horrible at first but made much, much better, only due to the great service provided by Ayoub.

    rating27 Sept 2025

    Lady at front desk checking us in was miserable. No customer service skills at all. Our room had broken air conditioner, plugged bathroom sink, broken safe, lights burned out, and mold in bathroom with signs of severe water damage. Also had no refrigerator as advertised. Front desk lady said all the room safes are broken and said she couldn’t move us to a different room. Hours later a young man named Ayoub was working at the front desk. What a difference! Ayoub provided fantastic customer service and honoured our request for a different room with air conditioning, no mold, a working safe, and a working sink drain. He was the only reason we didn’t leave after one night. The next day Ayoub was also working the front desk and he was extremely helpful and accommodating. What a great employee for this hotel. His service was so great that we continued our stay.

  • User:kravmaguffin

    Trip type: Solo travel

    The Toilet Water Hotel

    rating24 Aug 2025

    Room has a leaking ceiling dripping what smelled like toilet water onto the floor outside the bathroom. Ceiling has rust and bubbled paint, indicating this leak had been there a long time yet they were still using the room. Moved me to another room that also smelled. Little to no maintenance, housekeeping is likely using the same rags on every room. Front desk staff was mostly ambivalent, no apologies for the foul room with the rusty rotten ceiling. Breakfast buffet was bare minimum but at least palatable.

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