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Homemorocco

Kenzi Basma Hotel

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Kenzi Basma Hotel

locationCasablanca, Casablanca

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About Kenzi Basma HotelAbout Kenzi Basma Hotel

Location

This hotel has a great location and easy access.

Facility

The hotel has a lift and features 115 rooms, including 24 single rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a hairdresser and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the view onto the street from a balcony or terrace. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A telephone, satellite television and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Parasols are available to guests. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including a gym, billiards, a spa, a sauna and a hammam. An entertainment programme and a dance club are also options for entertainment.

Meals

Various dining options are available, including a restaurant, a café and a bar. Half board can be booked. A continental breakfast buffet guarantees a great start to the day. At breakfast and dinner, guests serves themselves at the generous buffet. The menu also offers diet meals, vegetarian dishes and children's meals. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: VISA and MasterCard.

Amenities at Kenzi Basma Hotel Amenities at Kenzi Basma Hotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Evening Buffet

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Billiards/Snooker

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      Children's Pool

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      Gym

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

LocationLocation

Map preview

Around this property:

Centre

0 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

409

Very Good

192

Average

160

Poor

64

Terrible

57

Recent Reviews: 882

  • User:Sasha E

    Trip type: Family

    A true luxury

    rating30 Mar 2026

    It was a wonderful experience!The service is neat , all the rooms are clean and the dining lounge is quite nice. The staff are also very friendly and cheerful, especially the security guard Abd el Aziz.All in all, the hotel deserves a high rating and I'm definitely going back next time. Hotel Manager, Owner at Hotel Kenzi Basma, responded to this review Dear Sasha, Thank you for taking the time to share your thoughts.It is wonderful to know you had such an enjoyable stay at Kenzi Basma Hotel.We are thrilled our attentive service and well-maintained rooms added to your comfort. Our team takes pride in creating welcoming spaces, and your kind words about the dining lounge and our cheerful staff, including Abd el Aziz, truly motivate us. Knowing you plan to return is the highest compliment we could receive.We hope you will return for another memorable stay.Best wishes,Soufiane LOUHAMANE Directeur Général

  • User:lotusJ19

    Trip type: Family

    I do not recommend this hotel at all

    rating23 Feb 2026

    We booked three rooms for our family, and unfortunately, our experience at this hotel was very disappointing. The staff were consistently rude and unhelpful. The rooms were dirty, smelled musty, and felt poorly maintained. On one occasion, believe it or not we were given a key to a room only to find another family resting in bed when we opened the door and when we told the staff they were so cool and ignorant about it. The breakfast area is large, but the service and organization were chaotic and nothing looks clean. I waited at the front desk for clean towels for 15 minutes, and two staff members did not acknowledge us at all. When one staff member finally got off the phone, he walked away without asking how he could help.Overall, I cannot recommend this hotel. The service, cleanliness, and management fell far below expectations. Hotel Manager, Owner at Hotel Kenzi Basma, responded to this review Dear Lotus,Thank you for taking the time to share your feedback.First and foremost, please accept our sincere apologies for the inconvenience you experienced during your stay. What you described, particularly the incident involving the room key, does not reflect our standards at all. We fully understand how upsetting this situation must have been for you and your family.Regarding cleanliness and maintenance, please be assured that your comments have been shared with our housekeeping and technical teams for immediate review. Cleanliness and guest comfort are priorities for us, and we regret that we did not meet your expectations on this occasion.Concerning the service at the front desk and in the breakfast area, we are genuinely sorry if you felt that our team was not attentive. This is certainly not the level of hospitality we strive to provide. Your remarks have been addressed with the relevant department heads to reinforce service standards and staff responsiveness.We truly value guest feedback as it helps us improve. We hope you will consider giving us another opportunity in the future to provide you with the quality experience we are known for.Kindest regards,Soufiane LOUHAMANE Directeur Général

  • User:SimonCN2011

    Trip type: Family

    Hotel in central area

    rating12 Feb 2026

    Stayed in this four stars hotel for two nights in different rooms. The first room is a bit dusty. If you used a tissue to clean up the lamps, it contained dust afterward. In Africa, you will get two single beds in the hotel room. Bell Boys were eagerly helping out on deliver your luggage to your room, the expected tips amount seems higher than some other countries focus on tourism in general. In terms of breakfast, mainly bakery products, eggs and fruits. Could be crowded in the restaurant during morning and enjoy fresh air into the area. The residence buildings around the hotel were classics and interesting. It is North Africa and that is what you come for a tour, right? Stay away from the modern world of stress and pressure, and step into a more nature and unique settings. Morocco's spending for tourists is close to North America's cost, such as meal cost and admission tickets to tourism spots. Hotel Manager, Owner at Hotel Kenzi Basma, responded to this review Dear Simon,We appreciate your candid feedback; thank you.We are pleased to hear that our dedicated Bell Boys ensured your luggage was handled with care and efficiency.However, we sincerely regret that some aspects of your experience did not meet your expectations. Our housekeeping team is committed to the highest standards, and we are taking steps to enhance our protocols. We also offer a variety of breakfast options daily, and we will review our selections to better accommodate diverse preferences.Nonetheless, it is wonderful that you appreciated our central location and the unique charm of our surroundings, which blend Casablanca’s vibrant heritage with its dynamic present. We hope these elements provided a refreshing escape during your time with us.We hope to see you again in the future. Kind regards,Soufiane LOUHAMANE Directeur Général

  • User:Rita M

    Trip type: Friends getaway

    Three days in Casablanca.

    rating18 Nov 2025

    Everything is good, but the hotel is a little tired. Our stay was made special by Hickam. He is personable and was very helpful. His suggestions about what to see near by were beneficial. Directions to particular tourist spots were clear and easy to follow. Hotel Manager, Owner at Hotel Kenzi Basma, responded to this review Dear Rita,Thanks for your positive review.We're delighted our team member could enhance your stay with helpful recommendations.That said, we regret some aspects of our facilities fell short of your expectations. Our ongoing renovation program includes refreshing guest accommodations.Finally, we're pleased our central location allowed easy access to Casablanca's cultural landmarks.We hope that you will return in the future. Best regards,Soufiane LOUHAMANE Directeur Général

  • User:Cha M

    Trip type: Family

    Excellent service and warm hospitalitY

    rating10 Nov 2025

    The staff were very friendly and helpful. They always greeted us with a smile and made sure we had everything we needed. The check-in was quick, and they gave us great recommendations for local restaurants.🥰🥰🥰🥰🥰 Hotel Manager, Owner at Hotel Kenzi Basma, responded to this review Dear Guest,Thank you for choosing our hotel and for taking the time to write a review.It is fantastic that you had such a positive experience at Kenzi Basma Hotel.We are delighted that our team made you feel so welcome with their warm approach. Our staff takes great pride in providing helpful service and giving useful suggestions for exploring Casablanca. We are also pleased that the check-in process went smoothly for you.We look forward to welcoming you back. Best wishes,Soufiane LOUHAMANE Directeur Général

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