Le 22 Appart Hotel & Escape Game

Recent Reviews: 16

• User:Amanda G

  Trip type: Couples

  Stay clear! Not worth the hassle

  05 Oct 2024

  On 16 July 2024, I made a reservation at Le 22 Apparthotel in Casablanca for the period 20 September to 17 October 2024, which was confirmed by the hotel. This trip held immense personal significance for me and my husband, as it was scheduled around my In-Vitro Fertilization (IVF) treatment at the Ghandi Clinic following unsuccessful attempts in the UK. Given the emotional and financial strain of this process, I expected a seamless experience through Booking.com. Unfortunately, this was not the case.Due to a change in our schedule, I made an additional booking for 18-19 September 2024, which was also confirmed and paid in full. Upon our arrival on 18 September, everything initially appeared to be in order. However, on the morning of 20 September, I received an unexpected message from Booking.com stating that our accommodation had been cancelled by the hotel, without any prior notice or explanation.When we spoke with the hotel management, we were informed that the cancellation was due to a "lack of vacancies," despite our booking being confirmed months in advance. To our shock, we were offered the same room if we agreed to pay an additional £600, a situation that felt both unethical and exploitative. Feeling cornered, we reluctantly paid for an extra night at full price before being forced to seek alternative accommodation at a higher rate due to the lack of availability in the area. This is nothing short of extortion of money!During our stay, we also encountered poor communication from the staff, particularly the management. The staff did not speak any English and made little to no effort to communicate efficiently or address our concerns. Our attempts to discuss these issues were met with hostility and indifference, which significantly affected the quality of our experience.Additionally, the breakfast provided was of poor quality, with limited variety, which fell short of the standard expected from such an establishment.The room itself was small and was not what we expected but would have suited our purpose if the hotel had engaged professionally. There was no parking out the front of the hotel during our short stay.We sincerely hope that future guests are treated with the professionalism and respect that was clearly lacking during our stay. sami benjelloun, Propriétaire at Le 22 Appart Hotel & Escape Game, responded to this review Chère Madame / Cher Monsieur,Nous vous remercions d'avoir pris le temps de partager vos commentaires. Toutefois, après une vérification approfondie de nos systèmes de réservation, nous n'avons trouvé aucune réservation à votre nom pour la période mentionnée. De plus, à aucun moment notre direction ou notre personnel n'a été informé d'une quelconque réclamation de votre part pendant votre séjour. Nous regrettons que vous sembliez avoir rencontré des désagréments, mais il est important de préciser que nous n'avons aucun enregistrement de ces événements.Concernant le petit-déjeuner, nous proposons une formule continentale équilibrée qui répond aux standards attendus par notre clientèle, et nous sommes fiers d’offrir un service de qualité. Quant au parking, il est bien disponible devant l'hôtel, comme mentionné sur toutes nos plateformes de réservation.Si vous avez des preuves que ces événements se sont produits à notre hôtel, nous serions ravis d’en discuter directement avec vous afin de mieux comprendre la situation. Nous avons à cœur d'offrir à tous nos clients une expérience agréable et personnalisée.Nous espérons que cette clarification vous sera utile et restons disponibles pour toute demande d’information supplémentaire.Cordialement,La Direction du 22 Appart'hôtel

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• User:Ahmed A

  Trip type: Business

  Great hotel, Great staff

  24 Oct 2022

  Great, friendly & very supportive staff.rooms are very clean and organized.Location is good and you have everything near youReally quite environmentBreakfast also is tasty & always freshAll cooking tools are available also in the room if you want to cook sami benjelloun, Propriétaire at Le 22 Appart Hotel & Escape Game, responded to this review Dear Guest,Thank you for choosing Le 22 Appart' Hôtel & Escape game. Our guests'feedback is very important to us because they help us to ensure every stay is a wonderful experience that feels just like home. Thank you for your time and we look forward to welcoming you back soon for a next trip to Casablanca.Best Regards,The 22 Appart' Hôtel Management

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• User:hasnachakir10

  Trip type: Family

  Weekend

  02 Apr 2022

  Well located. Good staff, the front desk clerk was smiling and helpful. The studio was nice and cozy. The kitchenette is well equipped. There are two smart TVs and a good Wi-Fi connection. It's a very good accommodation for three people.More effort is though needed for the sheets and pillowcases. sami benjelloun, Propriétaire at Le 22 Appart Hotel & Escape Game, responded to this review Dear Guest,Thank you for choosing Le 22 Appart' Hôtel & Escape game. Our guests'feedback is very important to us because they help us to ensure every stay is a wonderful experience that feels just like home. Thank you for your time and we look forward to welcoming you back soon for a next trip to Casablanca.Best Regards,The 22 Appart' Hôtel Management

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• User:NuhaSA

  Trip type: Family

  Great place

  17 Apr 2019

  Very clean, nice & comfortable rooms with very friendly & helpful staff. Within close distance to banks, Carrefour, grocery stores, bakeries, & any other essentials. Close to the Main Street, with easy access to taxis & transportation. We will definitely be staying there again.

• User:THEENTITY

  Trip type: Couples

  GEM IN HIDING

  17 Apr 2019

  I was stranded on the road, with my original booking in a hotel was denied because i was with a moroccan girl, i did not know of this rule and i made sure to inform that hotel before hand and they said we were welcome, however they even refused to give separate rooms, so i dint know where to go, not knowing the language, after a tired long flight , and battery dying, and hungry, trying to find accomodation I called AMIN from appart hotel and asked me to come over, i went to try expecting to get denied again, but like an angel he accomodated us in two separate rooms, and not just any rooms, to my surprise the Apartment room was splendid spacious and with big wide balcony and located in Marif a very good location in casabalancaThe break fast as good too, and they served it to my room, and the other room which was studio was also very neat nothing to complain, corridors and staff and everything is so perfectly maintained, you cant just point out anything , and the cost of the room were just about 60 dollars per day , which is very reasonable considering the size and quality of room All rooms were equipped with state of the art kitchems, diswashers, fridge, and utensils needed for cooking and eating.. i felt like home and wish i could do this to my bedroom ... THANK YOU AMIN FOR ALL THE HELP AND EXPERIENCE marouane f, Responsable réception at Le 22 Appart Hotel & Escape Game, responded to this review Dear Guest ,First of all and on behalf of the 22 appart hotel staff , i would like to thank you for sharing your experience and recommanding our hotel , we do feel glade that you enjoyed youre stay with us . looking forward to welcomming you again in casablanca .sincerly yours .Marouane FalahRevenue Manager

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